How to cancel Vodafone UK

1. 1

   Sign in to My Vodafone — Vodafone's cancellation page says "The quickest way to cancel is in My Vodafone."

2. 2

   Follow the cancellation option for your plan from there.

3. 3

   If your plan hasn't reached its end date, text INFO to 85075 first: Vodafone texts back the end date and the early-exit amount.

4. 4

   Keep the Direct Debit running — Vodafone documents that it cancels it for you when the account closes.

• • Accounts with two or more numbers can't use the self-serve figures by text; Vodafone says to call 191 free from a Vodafone mobile instead.

Source: vodafone.co.uk — the provider's own documentation for these steps.

1. 1

   Text PAC and your 4-digit account PIN — for example, PAC 1234 — to 65075.

2. 2

   Delete the message after sending it, as Vodafone advises, so nobody can see your PIN.

3. 3

   Forgotten the PIN? Call 191 free from your Vodafone mobile or use online chat.

4. 4

   Give the code to your new provider within 30 days; they contact Vodafone and move the number, and you're disconnected from Vodafone once transferred.

5. 5

   For no number transfer, the same flow works with STAC and your PIN texted to 75075.

• • Vodafone's page is explicit on the payment side: keep the Direct Debit open, and Vodafone closes the mandate itself once the account is shut. The scheme protections behind that are at /guides/direct-debit-guarantee-explained.
• • If the code sits unused for 30 days, nothing changes — you stay with Vodafone and would need a fresh code.

Source: vodafone.co.uk — the provider's own documentation for these steps.

1. 1

   Call 191 free from a Vodafone mobile, or 03333 040 191 from UK landlines and other mobiles (standard call charges apply), or start a chat.

2. 2

   If you're switching broadband provider instead, gather what Vodafone says the new provider needs: the account owner's last name, the installation address, your account number from a bill, and — on part-fibre or full fibre — your Broadband ID (it starts VFC, VFP, VFH or VFS) plus your landline number if you have one.

3. 3

   Place the order with the new provider; the switch process handles the handover on Openreach-based lines.

4. 4

   If you're inside your minimum term, expect the documented broadband early termination fee — Vodafone's early-termination-fee page puts it at monthly cost x 0.8 x months left — on the final bill within 22 days.

• • The One Touch Switch process for UK broadband means your new provider coordinates the switch date so you're not cut off in between — background at /guides/ofcom-broadband-mobile-contract-cancellation.

Source: vodafone.co.uk — the provider's own documentation for these steps.