Gravity
Editorial policy: how we verify cancellation steps
Every cancellation guide on this site is built to one standard: the steps we publish are checked against the provider’s own official documentation before they go live. This page explains exactly how that works, what our badges mean, and how to tell us when something is out of date.
Official-source-only steps
We do not write cancellation steps from memory. For each service, an editor locates the provider’s official help article or billing documentation, follows the documented flow, and records the source URL and the date it was checked. Steps appear on a guide only when they were verified against that official provider or platform source.
When a provider bills through Apple or Google Play, we show the universal platform cancellation path (for example, Settings → your name → Subscriptions on iPhone), because that flow is documented by Apple and Google and is always accurate. Where we cannot confirm a provider’s own documented steps, we would rather show only these universal platform paths and a link to the provider’s official help than publish steps we cannot stand behind.
What the “Verified from official source” badge means
A guide showing the Verified from official source badge has had its steps checked against the provider’s official documentation. Each verified guide also links directly to that official help page, so you can confirm the current flow yourself.
What the verification date means
The Last verified date on a guide is the real date an editor last checked the steps against the official source. It is never adjusted to look fresh. Provider menus and labels change over time, so a verification date tells you how current our check is.
If the steps don’t match what you see
Every guide carries the same note: menus and labels can change, and if the steps below don’t match what you see, use the official help link on the page. The official link is the source of truth; our guide is a verified snapshot of it.
Re-verification cadence
We re-check our highest-traffic guides on a recurring schedule and update the verification date when we do. When a provider changes its flow and we learn of it, we re-verify against the updated official source and refresh the steps and date.
Prices, contracts, and other facts
Third-party prices, notice periods, and refund windows change often, so we cite and date them or point you to the provider’s current pricing rather than stating figures that may go stale. Any statistic we publish links to a primary source. We do not invent phone numbers, deep links, contract terms, or refund windows — if a detail is not documented, we leave it out.
Independence and trademarks
Gravity is an independent app made by Viral App Labs LLC. Our guides are not affiliated with or endorsed by the services they describe, and all trademarks belong to their respective owners. We reference other services only to help you cancel them.
Corrections
If you find a step that is out of date or a fact that looks wrong, tell us and we will re-verify against the official source. Email support@cancelsubscriptionsapp.com. Corrections to verified guides are prioritized.
Related: About Gravity · All cancellation guides