How to cancel Plusnet

1. 1

   Call the Customer Options Team on 0330 1239 123 — Plusnet's policy calls this the quickest and easiest way — between 8am and 8pm, any day.

2. 2

   Give 14 days' notice (28 days on a business account); you pay for the service through the notice period.

3. 3

   Ask for the early termination charge figure if you're still inside your minimum term.

4. 4

   Prefer paper? Plusnet's policy accepts cancellation by post to Plusnet Plc, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, South Yorkshire S1 2BJ — it recommends recorded delivery. The letter must state the account holder's name, the account username, the full address where the service is provided and the telephone number it runs on.

5. 5

   Return the router if you signed up after 1 February 2024, or a £50 non-return fee applies.

• • There is no online cancellation route in Plusnet's documented process — the policy names the phone line and the postal address.

Source: plus.net — the provider's own documentation for these steps.

1. 1

   Place your order with the new provider first — Plusnet says that in most cases you don't need to let it know: "Just set everything up with your new provider and they'll tell us when to switch off your Plusnet service."

2. 2

   Give the new provider your Plusnet account number, name and address, plus your landline number as a service identifier if asked — from any bill, letter or email.

3. 3

   Don't cancel Plusnet yourself in parallel: Plusnet says it will only close your account once your new service has been set up, which is what keeps you online through the change.

4. 4

   Check whether an early termination charge applies if your minimum term hasn't finished — via My Account or 0330 1239 123.

5. 5

   Post-February 2024 joiners: return the router or the £50 fee applies.

• • This provider-led handover is the UK's One Touch Switch process for broadband — the wider rules, including compensation and switch timing, are at /guides/ofcom-broadband-mobile-contract-cancellation.

Source: plus.net — the provider's own documentation for these steps.

1. 1

   Count 14 days from the day after you signed up — Plusnet's policy lets non-business services cancel within that window.

2. 2

   Call 0330 1239 123 and say you're cancelling within the cooling-off period.

3. 3

   Expect to pay for services used up to cancellation plus any applicable installation, connection or activation charges.

4. 4

   Return any equipment provided; an order for equipment can itself be cancelled up to 14 days after you receive it, and cancelled equipment must go back.

• • Cooling off is the one documented exit with no early termination charge attached, so if you're close to the line, move quickly.
• • Give notice within 48 hours of your service activating and Plusnet says it can't stop the order progressing — the service activates first, and installation or activation charges still apply.

Source: plus.net — the provider's own documentation for these steps.