Official cancellation guides for mobile & broadband subscriptions

EE documents self-serve switching by text or online for mobile, while a straight cancellation without a new provider takes 30 days' notice to customer services, and EE broadband is cancelled with 30 days' notice by phone.

giffgaff is entirely self-serve: switch off your plan's auto-renew in the app or online, remove saved payment details, and take a PAC or STAC by free text if you're moving networks.

O2 documents 30 days' notice given through My O2 or by phone, text-to-switch codes for moving networks, and a final bill 14 days after disconnection with any credit refunded automatically.

Plusnet documents a phone-first cancellation — 14 days' notice through its Customer Options Team — with switching handled automatically by your new provider in most cases.

Sky documents cancelling Sky Mobile at any time via a PAC or STAC by text, online or phone, with early termination charges inside the minimum term and phone credit agreements that carry on until paid off.

Three documents text-to-switch codes and a My3 route for mobile, 30 days' notice for home and mobile broadband, and an early termination fee equivalent to the monthly charges left on your minimum term.

Vodafone UK documents online cancellation through My Vodafone for pay monthly, text-to-switch codes sent with your account PIN, and a phone or chat route on 191 for broadband and everything else.