How to cancel Sky Mobile

1. 1

   Text PAC and your date of birth in DDMMYYYY format — for example, PAC 17041987 — to 65075.

2. 2

   With more than one SIM, use sky.com/leavesky (My Account > Mobile > My Number) with your Primary Sky iD, or call 03300 412 524.

3. 3

   Check the reply: Sky sends your PAC, contract end date, any early termination charges, and how changing your plan could reduce them. The account holder also gets an email.

4. 4

   Give the PAC to your new provider within 30 days — your Sky Mobile services carry on until you do, then cancel within one working day.

5. 5

   Pay off any outstanding device credit agreement, or the monthly repayments continue.

• • Sky is explicit that an unused code changes nothing: let the 30 days lapse and you stay a Sky Mobile customer.

Source: sky.com — the provider's own documentation for these steps.

1. 1

   Text STAC and your date of birth in DDMMYYYY format — for example, STAC 17041987 — to 75075.

2. 2

   Or use sky.com/leavesky or 03300 412 524, which Sky requires anyway for accounts with more than one SIM.

3. 3

   Hand the STAC to your new provider within 30 days; services cancel within about one working day of them using it.

4. 4

   Alternatively, if there's no new provider at all, contact Sky to place a cancellation notice on the account — Sky's article offers this route alongside the codes.

5. 5

   Settle the final bill before cancelling your payment method.

• • A STAC ends the number for good — Sky's changed-your-mind section says if the code has been used you'll soon be disconnected and should contact Sky as soon as possible.

Source: sky.com — the provider's own documentation for these steps.

1. 1

   Check the date your order was delivered — Sky's cooling off period runs 31 days from then, or from the last item if your devices came as part of a bundle offer.

2. 2

   Contact Sky to cancel within that window; related equipment orders and payment plans are cancelled automatically with it, unless you agree otherwise.

3. 3

   Return the device and any accessories in original condition, unlocked and free of Find My iPhone or Google account locks, in the pre-paid returns packaging Sky sends — you have 14 days. The SIM can be binned or kept.

4. 4

   If you'd asked for service to start straight away, expect to pay proportionately for what you used, including chargeable calls, out of the refund.

5. 5

   If your number had been transferred in from another provider, get a PAC from Sky before disconnection or the number is lost.

• • Sky says damage from your handling gets deducted from the refund, capped at what you paid or the outstanding credit balance.

Source: sky.com — the provider's own documentation for these steps.