How to cancel Three UK

1. 1

   Text PAC plus your date of birth in DDMMYY format — for example PAC060385 — to 65075 to keep your number, or STAC plus date of birth to 75075 to drop it.

2. 2

   Read the reply: Three includes the code and, if you're still in contract, the early termination charges that would apply.

3. 3

   Or sign in to My3 and go to Manage your plan > Leave Three > Get a PAC or STAC code for the same details on screen.

4. 4

   Give the code to your new provider within 30 days — they transfer the service and close your Three account.

5. 5

   Wait for the final bill, which Three sends once you've switched.

• • The text shortcuts only work with a single number on the account — Three says two or more numbers means contacting them by phone or chat instead.
• • Three documents that after requesting a STAC you won't be able to upgrade online for 30 days.

Source: three.co.uk — the provider's own documentation for these steps.

1. 1

   Call Three on 0333 338 1082, or use Live Chat from the support pages.

2. 2

   Ask for a PAC or STAC, or for a cancellation — the agent will guide you through the process.

3. 3

   Cancelling without moving to another network? Three documents this as a call to 0333 338 1082 with 30 days' notice — at the end of it your number is cancelled and billing stops, and Three warns the number is lost forever.

4. 4

   If you're in contract, ask for the early termination fee figure before agreeing to anything.

5. 5

   Note the date and keep any reference number; the final bill follows once the switch or cancellation completes.

• • Accounts with two or more numbers can't use the 65075/75075 text route at all, so this is the required path for them.

Source: three.co.uk — the provider's own documentation for these steps.

1. 1

   Moving to another broadband provider? Three says to contact your new provider — "they'll take care of the rest, including cancelling your current broadband account."

2. 2

   Cancelling outright instead: contact Three to give 30 days' notice.

3. 3

   If you're inside your minimum term, expect the documented early termination fee — equivalent to the monthly charges remaining during the term.

4. 4

   Send back the hub if you have 5G Home Broadband: Three says the 5G hub is its property and a non-return fee applies if you keep it. 4G hubs and eero devices don't need to go back.

5. 5

   Watch for the final bill, which Three says arrives within 38 days of the account closing.

• • The new-provider route is the UK's One Touch Switch process for broadband — how it works across providers is at /guides/ofcom-broadband-mobile-contract-cancellation.

Source: three.co.uk — the provider's own documentation for these steps.