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How to cancel Viki Pass

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
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Author: Viral App Labs LLC

Viki Pass cancels online. Open Account Settings on Viki.com, go to the Subscription tab, and choose Cancel plan, then confirm. If Apple, Google Play, or Roku bills you, cancel through that platform instead. Access continues until your billing period ends, and Viki states refunds are not given for unused subscriptions or late cancellations.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Step 1: Find out which platform bills your Viki Pass (do this first)Cancel Viki Pass on the Viki website (billed by Viki directly)Cancel Viki Pass billed through Google Play (Android)Cancel Viki Pass billed through Apple (iPhone, iPad, or Apple TV)Cancel Viki Pass billed through Roku

Fast answer

Where to start with Viki Pass

Open official help

Can you cancel online?: yes
Where to start: Subscription tab in Account Settings on Viki.com (https://www.viki.com/user-account-settings#subscription) — but check there first to see whether Viki, Apple, Google Play, or Roku bills you, since that determines where the cancellation must be completed.
Apple or Google billed?: Possible
Keeps access until: End of the current billing period — Viki states that after cancelling, your Viki Pass benefits remain active until your billing period ends and you are not charged at renewal.
Notice period: 2 days
Contract / fees: No minimum term, commitment, or early-termination fee is documented — Viki Pass renews monthly or annually until cancelled, and cancelling leaves benefits active through the end of the current billing period. There is no contractual notice period, but Viki's help center recommends making subscription changes at least 2 days before the renewal date "for the changes to be implemented smoothly," and separately states that subscriptions "will automatically start to renew within 24 - 48 hours before the end of the current subscription period." That renewal-processing window, combined with Viki's no-refund policy for late cancellations, is what creates a practical 2-day cutoff. Which platform bills you determines where cancellation actually works: Viki lists Viki Website, Apple, Google Play, and Roku as the four billing platforms (Amazon is not listed).
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Step 1: Find out which platform bills your Viki Pass (do this first)

1
On a web or mobile browser, log in to Viki.com.
2
Click your profile icon in the top-right corner of the homepage.
3
Select Account Settings, then open the Subscription tab (https://www.viki.com/user-account-settings#subscription).
4
The Subscription tab shows your plan tier (Standard or Plus), your payment method, and the billing platform you are subscribed on — Viki Website, Apple, Google Play, or Roku.
5
Viki also documents billing-statement identifiers (for example Apple.com/bill or Google*Viki Inc) so you can match a charge on your statement to the right platform.
6
Cancel on whichever platform is shown. Viki notes that Google, Apple, and Roku manage their own billing, so changes generally have to be made on that platform.
7
Viki also warns that uninstalling an app will not stop your subscription — you must cancel it.

Cancel Viki Pass on the Viki website (billed by Viki directly)

1
On a web or mobile browser, log in to Viki.com.
2
Click your profile icon in the top-right corner of the homepage.
3
Select Account Settings and click the Subscription tab (https://www.viki.com/user-account-settings#subscription).
4
Click 'Cancel plan'.
5
Choose 'Yes, cancel plan' on the pop-up prompt.
6
The page refreshes with a confirmation shown. An optional survey asks for your feedback — you can skip it.
7
Viki says you should receive an email confirming the cancellation. If no confirmation email arrives, Viki's guidance is that the cancellation was likely unsuccessful.
8
Your Viki Pass benefits remain active until the end of your billing period.

Cancel Viki Pass billed through Google Play (Android)

1
Open the Viki Android app and make sure you are logged in with the Google account used for the subscription.
2
Tap 'Me' in the bottom menu.
3
Tap the settings icon in the top-right corner.
4
Tap Viki Pass, then 'Manage Subscriptions', then 'Cancel Subscription'.
5
Confirm the cancellation. An optional survey may follow.
6
Alternatively, Viki says Google Play subscribers can cancel from Viki.com via Account Settings → Subscription tab → Cancel plan.
7
You can also cancel from the Google Play website or app directly; Viki links to Google's subscriptions help at https://support.google.com/googleplay/answer/7018481.
8
Uninstalling the app does not stop the subscription.

Cancel Viki Pass billed through Apple (iPhone, iPad, or Apple TV)

1
From the iOS app: log in with the Apple ID used for the subscription, tap 'ME' in the bottom menu, tap the settings icon in the top-right corner, then tap Viki Pass → 'Manage subscriptions' → 'Cancel subscription'.
2
Confirm with 'Yes'. An optional survey may follow. You are then redirected to the Apple Subscriptions page, where you click 'Cancel Subscription' to finish.
3
From Apple TV (4th generation or later): open Settings → Users & Accounts → select your account → Subscriptions → Viki Pass → 'Cancel Subscription'.
4
From Viki.com: log in, click your profile icon, select Account Settings → Subscription tab, click 'Cancel plan', then 'Continue to cancel', then 'Cancel on Apple' and follow Apple's prompts.
5
Note that the Viki.com path for Apple-billed subscribers does not complete the cancellation on Viki — it hands you off to Apple, and you must finish there.
6
Viki links to Apple's subscriptions help at https://support.apple.com/en-us/HT202039 and Apple Support at https://getsupport.apple.com/.
7
Uninstalling the app does not stop the subscription.
8
Viki states it cannot issue refunds for Apple-billed subscriptions because it has no access to that billing history.

Cancel Viki Pass billed through Roku

1
Press the Home button on your Roku remote.
2
Open the Viki channel's options: highlight the Viki channel and press the Star button, or go to Streaming Channels, search for Viki, and press OK.
3
Select 'Manage Subscription'.
4
Select 'Cancel Subscription' and confirm.
5
Alternatively, Viki says Roku subscribers can cancel from Viki.com via Account Settings → Subscription tab → Cancel plan.
6
Viki links to Roku's subscriptions help at https://support.roku.com/article/208756478 and Roku Support at https://support.roku.com/contactus/.
7
Viki notes it is not possible to change plans mid-subscription on Roku without cancelling first.
8
Viki states it cannot issue refunds for Roku-billed subscriptions — you must contact Roku.

Expect a retention offer

• The web cancellation requires a confirmation pop-up — clicking 'Cancel plan' is not enough; you must also choose 'Yes, cancel plan'.
• After the cancellation is confirmed, an optional feedback survey is presented asking why you cancelled. It can be skipped.
• Apple-billed subscribers who start on Viki.com are routed through an extra step — 'Cancel plan' then 'Continue to cancel' then 'Cancel on Apple' — and must finish the cancellation on Apple's side rather than on Viki.
• During the remaining billing period, the Subscription tab surfaces a 'Resubscribe now' option to revert the cancellation before it takes effect.
• Cancellation only works on the platform that bills you (Viki Website, Apple, Google Play, or Roku), so you must identify your billing platform first — cancelling in the wrong place does not stop the charge.
• Renewals begin processing 24 to 48 hours before the current period ends, so a cancellation made close to the renewal date can still result in a charge that Viki's policy classifies as a non-refundable late cancellation.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Viki Pass benefits stay active until the end of the current billing period; no renewal charge is applied after that.
Viki says you should receive an email confirming the cancellation. If no confirmation email arrives, Viki's guidance is that the cancellation was likely unsuccessful and should be repeated.
You can revert the cancellation any time before the billing cycle ends by going to Account Settings → Subscription tab and clicking 'Resubscribe now'.
Your Viki account itself remains; cancelling the pass drops you to the free ad-supported tier rather than deleting the account. Account deletion is a separate process.
No refund is issued for the unused remainder of the period.
Viki notes that existing subscribers generally keep their original price, so cancelling and later resubscribing may mean signing up at current pricing — check current pricing before you resubscribe.

Refund notes

Viki's refund policy states that refunds will not be provided for unused subscriptions or late cancellations, and that subscriptions accessed outside their intended country (including via a VPN) are non-refundable. There is no self-serve refund. For web and Google Play billing, Viki says you may submit a refund request through its support form stating clearly the reason, but notes that filling in the form will not automatically grant a refund and that an agent reviews each case; Viki adds that its list of non-refundable scenarios is not exhaustive and is reviewed case by case. For Apple and Roku billing, Viki says it cannot process refunds because it lacks access to that billing history — you must contact Apple or Roku directly.

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FAQ

Where do I cancel Viki Pass if I signed up on Viki.com?

Log in to Viki.com on a web or mobile browser, click your profile icon in the top-right corner, select Account Settings, and open the Subscription tab. Click 'Cancel plan' and choose 'Yes, cancel plan' in the pop-up. The page refreshes with a confirmation and an optional feedback survey, and Viki says you should receive a confirmation email.

How do I tell whether my Viki Pass is billed by Viki, Apple, Google Play, or Roku?

Viki's help center says to log in to Viki.com, click your profile icon, select Account Settings, and open the Subscription tab. That tab shows your plan tier (Standard or Plus), your payment method, and the billing platform you are subscribed on — listed as Viki Website, Apple, Google Play, or Roku. Viki also documents billing-statement identifiers such as Apple.com/bill and Google*Viki Inc to help you match a charge.

Why was I charged after cancelling Viki Pass?

Viki gives three documented reasons. First, the cancellation may not have completed — Viki says that if you cancelled but never received a confirmation email, the cancellation was likely unsuccessful. Second, you may have a second active Viki Pass on a different account. Third, a temporary authorization hold can appear after signing up or updating billing details; Viki says this is reversed and never collected, though it can take up to 5 days to clear.

Can I get a refund for unused time on Viki Pass?

Viki's refund policy states that refunds will not be provided for unused subscriptions or late cancellations. There is no self-serve refund. For web and Google Play billing, Viki says you can submit a request through its support form stating your reason, but notes that filling in the form does not automatically grant a refund and an agent reviews each case. For Apple and Roku billing, Viki says it cannot process the refund because it has no access to that billing history — you must contact Apple or Roku directly.

Can I undo a Viki Pass cancellation?

Yes, within the wind-down window. Viki documents that after cancelling you keep plan benefits until the end of the current billing cycle, and you can revert the cancellation during that period if you decide to continue with renewal instead. Log in to Viki.com, go to Account Settings, open the Subscription tab, and click 'Resubscribe now.'

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