How to cancel Merlin Annual Pass

1. 1

   Confirm you have passed 12 months from the date Merlin accepted the order.

2. 2

   To end every pass on the order, open the membership portal Merlin links from www.merlinannualpass.co.uk/membershippaymentportal and sign in with your nine-digit order number and the email address on the account.

3. 3

   To end only one or two passes on a multi-pass order, use Merlin's online cancellation form instead — its help centre routes that case to the form rather than the portal.

4. 4

   Submit the request five or more days before your next payment date so the membership ends the day before that payment.

5. 5

   Save the confirmation and watch the next statement.

• • Merlin's terms say a request received less than five days before the next payment means that month's fee is still payable, with the membership ending the day before the payment after that.
• • Merlin bills the membership to a payment card rather than by Direct Debit — its terms refer throughout to "your payment card" and to updating it in the payment portal. Recurring card billing is explained at /answers/what-is-continuous-payment-authority.

Source: support.merlinannualpass.co.uk — the provider's own documentation for these steps.

1. 1

   Check the date: the 14 days run from when you entered into the contract, which Merlin's terms tie to the purchase.

2. 2

   Complete and submit Merlin's online cancellation form during the 14-day period, or use the model cancellation form printed at the end of its terms.

3. 3

   Expect a deduction if you have already visited. Merlin's terms say that if you used the Membership during the 14 days you must pay an amount proportionate to the services supplied, and that Merlin is entitled to deduct the joining fee from the refund.

4. 4

   Merlin's help centre says a Pass bought less than 14 days ago and not yet used can be cancelled with a full refund.

• • The equivalent Annual Pass rule differs slightly: Merlin says that if you used the Pass in the 14 days it will "subtract the cost of a day ticket for any attractions you visited and refund the rest".
• • Background on statutory UK cancellation rights is at /guides/uk-subscription-cancellation-rights.

Source: merlinannualpass.co.uk — the provider's own documentation for these steps.

1. 1

   Accept the starting point: Merlin's help centre states that outside the cooling-off period and before the 12 months are complete, the Membership cannot be cancelled.

2. 2

   Ask anyway if there are medical reasons. Merlin says to send a signed letter from your GP or another medical professional confirming this so it can look into it.

3. 3

   Submit that through Merlin's online cancellation form, or call its call centre on 01372 751411 — Merlin's Monthly Membership terms give the hours as Monday to Friday, 9am to 4pm.

4. 4

   Ask for written confirmation of the decision and the end date before you assume anything has changed.

5. 5

   Keep paying until Merlin confirms — an unpaid month has its own consequences.

• • Merlin's help centre says it cannot freeze Monthly Memberships, so a pause is not an alternative here.

Source: support.merlinannualpass.co.uk — the provider's own documentation for these steps.

1. 1

   Check when you bought it. Merlin says a Pass bought less than 14 days ago and unused can be cancelled for a full refund via its online cancellation form.

2. 2

   If you used it in that window, Merlin says it subtracts the cost of a day ticket for any attractions you visited and refunds the rest.

3. 3

   If you bought it more than 14 days ago, Merlin states it is unable to cancel or refund the Pass.

4. 4

   There is nothing recurring to stop: Merlin says the Annual Pass "expires exactly 12 months after purchase", after which you have four weeks to renew at a discounted price.

5. 5

   If you simply do not want to continue, let it lapse and ignore the renewal offer.

• • Merlin's cancellation article for the Annual Pass points members who cannot cancel towards a Freeze on the Pass in certain circumstances.

Source: support.merlinannualpass.co.uk — the provider's own documentation for these steps.

1. 1

   Read the notice email — Merlin's terms say a price rise is notified to the email address you provided.

2. 2

   Decide within 30 days. The terms say that if you do not wish to continue at the new monthly fee, you may cancel by contacting Merlin within 30 days of receiving the notice.

3. 3

   Use the same online cancellation route as an ordinary cancellation.

4. 4

   Reference the price-increase notice in your request, and keep the confirmation.

• • Merlin's terms also state the monthly membership fee will not change during the 12-month Minimum Term.

Source: merlinannualpass.co.uk — the provider's own documentation for these steps.