How to cancel English Heritage

1. 1

   Call 0370 333 1181 — this is the only cancellation route English Heritage's FAQ names.

2. 2

   Tell the team you want to cancel; its FAQ describes the cancellation being put in place for your next annual renewal once it is clear you are not staying.

3. 3

   Ask for the renewal date the cancellation is set against, and for written confirmation.

4. 4

   Keep using the membership until that date: the terms say membership is valid for twelve consecutive months with no extensions.

5. 5

   Check that the next subscription period is not collected.

• • English Heritage's terms say Direct Debit memberships renew automatically after 12 months unless you notify it by the date stated in your renewal letter, so the renewal letter is the deadline to work back from.
• • Its FAQ also says that if you pay by Direct Debit you do not need to do anything at renewal unless you want to change or cancel the membership.

Source: english-heritage.org.uk — the provider's own documentation for these steps.

1. 1

   Check how and when you joined — term 6 covers applications made online or by telephone, and runs 14 days from the date of application.

2. 2

   Notify the Membership Department within the 14 days. Term 6 says by telephone, letter or email, and paragraph 20 gives the routes: telephone 0370 333 1181, online at english-heritage.org.uk/about-us/contact-us, or post to The Marketing Department, English Heritage, The Engine House, Firefly Avenue, Swindon SN2 2EH.

3. 3

   Do it within 14 days of joining or of receiving your temporary membership cards — English Heritage says no refunds are issued after that.

4. 4

   Expect to pay entry fees for any paying sites you visited in that period; the terms make you liable for those.

5. 5

   Note the exclusions: English Heritage says no refunds are given for memberships bought at its properties, through third parties, or for redeemed Gift of Memberships.

• • The wider UK position on statutory cancellation rights is covered at /guides/uk-subscription-cancellation-rights.

Source: english-heritage.org.uk — the provider's own documentation for these steps.

1. 1

   Understand what you signed: the monthly Direct Debit terms say you agree to take out the selected membership for one year, payable in twelve monthly instalments against a payment schedule.

2. 2

   Call 0370 333 1181 to cancel; the cancellation is set against your next annual renewal rather than stopping the instalments now.

3. 3

   Keep the Direct Debit running until the twelve instalments are complete — term 5 says any outstanding balance is payable in full.

4. 4

   Ask English Heritage to confirm the date of your final instalment before you touch the mandate at your bank.

5. 5

   Cancel the Direct Debit with your bank afterwards, and tell English Heritage you have done so — the mechanics are at /answers/how-do-i-cancel-a-direct-debit-uk.

• • English Heritage says that if a monthly Direct Debit member falls behind with payment, it reserves the right to refuse entry, revoke membership and seek the outstanding balance.
• • Its Direct Debit terms say a missed instalment prompts a letter offering you the chance to set up the Direct Debit again or pay the remainder by other means; failing that, the membership is closed. Direct Debit payers are protected by the Direct Debit Guarantee, explained at /guides/direct-debit-guarantee-explained.
• • English Heritage's monthly Direct Debit terms also say it writes shortly before the end of your membership year and sends a new card for the following year; if you are happy to continue there is nothing to do, and if you want to cancel at that point it says it will provide the contact details.

Source: english-heritage.org.uk — the provider's own documentation for these steps.

1. 1

   Use the Members' Area for category changes — term 12 says changes such as joint to single are made there.

2. 2

   Expect the change to land at renewal: English Heritage says it will be reflected in your next renewal and no refunds are issued.

3. 3

   Note the monthly Direct Debit restriction: if you pay monthly you cannot remove anyone from the membership until renewal is due, though you may request a name change on a change request form.

4. 4

   Contact English Heritage before the 18th of the month if you want changes applied when the membership is due for renewal.

• • Downgrading is not cancelling — the membership year and the twelve instalments continue either way.

Source: english-heritage.org.uk — the provider's own documentation for these steps.