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How to cancel Descript

Descript cancels inside the app: log in at web.descript.com, press Command or Control plus comma for App Settings, pick the right Drive, open the Plan tab, click Change plan, then choose Downgrade to Free. Give a reason and confirm. Your plan runs to the end of the billing cycle, then the Drive becomes Free.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel in App Settings on the web or desktop app If the Drive owner has left and nobody can sign in

Fast answer

Where to start with Descript

Open official help

Can you cancel online?: yes
Where to start: web.descript.com or the Descript desktop app > App Settings (Command/Control + comma) > Plan tab > Change plan
Apple or Google billed?: Not commonly documented
Keeps access until: The end of your billing cycle. Descript states your current plan remains active until then, after which the Drive switches to the Free plan, and that your existing projects remain accessible.
Contract / fees: No minimum term or early-termination fee is documented, and Descript says you can upgrade again anytime from your subscription settings. Two irreversibility rules do apply. Descript states that once you leave a legacy plan you can't return to it, even if you change your mind. And nothing is prorated on the way down: Descript says cancellations and downgrades are not prorated and take effect at the end of the current billing cycle, as is a change of billing cycle. Upgrades behave differently - Descript says moving from Hobbyist to Creator or Business applies immediately with proration for the unused Hobbyist time.
Verified on: 2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel in App Settings on the web or desktop app

1
Log in at web.descript.com or open the desktop app.
2
Open App Settings with Command/Control + , (comma).
3
If you own multiple Drives, use the Drive picker in the sidebar to select the correct Drive.
4
Go to the Plan tab and click Change plan.
5
Select the plan you want to switch to. To cancel, choose Downgrade to Free.
6
Select a reason for cancelling (required), then click Cancel subscription and follow the prompts until you see the cancellation confirmation message.

• Descript says your current plan remains active until the end of your billing cycle, after which the account moves to the Free plan (or to the new paid plan if you downgraded rather than cancelled).
• Changed your mind? Descript documents a reversal: log back in, open App Settings, select the correct Drive, and in the Plan tab click to cancel the pending change before the billing cycle ends.
• If you only want to shrink the plan, Descript says you can decrease editor seats or transcription hours via Edit current plan in App Settings, and that setting seats to one limits editing to the Drive owner.

Source: help.descript.com — the provider's own documentation for these steps.

If the Drive owner has left and nobody can sign in

1
Descript states that its support "can only process cancellation requests coming from Drive owner's email address".
2
If the original owner has left your company, Descript recommends working with your IT team to regain access to or reinstate that email address first.
3
Submit a request to Descript's support team at help.descript.com/hc/en-us/requests/new, from the Drive owner's Descript account email.
4
Ask for written confirmation of the cancellation and the date the plan will end.
5
If a refund is also in scope, raise it in the same request - Descript's refund window is 48 hours from the invoice date.

• This is a fallback for account-access problems, not the normal route. The self-serve path in App Settings is the documented default.

Source: help.descript.com — the provider's own documentation for these steps.

Expect a retention offer

• Descript makes a cancellation reason mandatory: "Select a reason for canceling (required), then click Cancel subscription."

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

The plan controls are greyed out and you cannot cancel.

Descript says that if your account is past due or your last payment failed, you won't be able to adjust your plan until the issue is resolved, and asks you to contact support if you need help. Fix the payment first, then repeat the cancellation in App Settings.

The person who owns the Drive has left the company.

Descript's support can only process cancellation requests coming from the Drive owner's email address. Descript recommends working with your IT team to regain access to or reinstate that email, then submitting a request to its support team.

You cancelled one plan but are still being billed.

Check which Drive you cancelled. Descript says each drive has its own plan, billing cycle and paid Editor members, and the cancellation flow asks you to pick a Drive in the sidebar first. A second Drive you own will keep billing on its own cycle.

You were charged when a teammate added another editor.

Descript documents a specific remedy: if an editor adds an unapproved or unwanted editor member to a team drive, the Drive owner can request a refund within seven days of the invoice date, submitted from the Drive owner's account email. Descript also offers a manual approval setting for editor invitations to prevent it recurring.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

You stay on your current plan until the end of your billing cycle.
After that the Drive switches to the Free plan.
Your existing projects remain accessible, though Descript says features from your previous plan that aren't included in the new one will no longer be available.
You can upgrade again anytime from your subscription settings - unless the plan you left was a legacy plan, which Descript says you can't return to.

Refund notes

Descript's stated policy: "Descript provides refunds for your plan if canceled and requested within 48 hours of the invoice date." You request it by submitting a request to the support team and including the email address associated with your Descript account.
Nothing is prorated on cancellation. Descript says that if you cancel or downgrade partway through the billing cycle, cancellations are not prorated and the plan terminates at the end of the current billing cycle. Changing your billing cycle mid-term is also not prorated.
Descript documents one extra window: if an editor adds an unapproved or unwanted editor member to a team drive, the Drive owner can request a refund within seven days of the invoice date, submitted from the Drive owner's Descript account email.
Top up purchases - additional media minutes and AI credits - are final and non-refundable once added to the account.

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FAQ

Where do I cancel a Descript subscription?

Inside the app rather than on a billing website. Descript says to log in at web.descript.com or open the desktop app, press Command/Control + , (comma) to open App Settings, select the right Drive in the sidebar if you own more than one, open the Plan tab, click Change plan, then choose Downgrade to Free. Cancelling, in Descript's words, is the same as downgrading to the Free plan.

Do I lose my Descript projects when I cancel?

No. Descript states that your existing projects will remain accessible after cancellation, and that you will stay on your current plan until the end of the billing cycle before the Drive switches to the Free plan. What you do lose is functionality: Descript says features from your previous plan that aren't included in the new one will no longer be available.

Can I get a refund on a Descript plan?

Only inside a 48-hour window. Descript says it provides refunds for your plan if it is cancelled and requested within 48 hours of the invoice date, by submitting a request to support that includes your Descript account email. Cancellations are not prorated, so outside that window the plan simply runs to the end of the cycle. Top up purchases are final and non-refundable once added.

How do I undo a pending Descript cancellation?

Descript documents a reversal path as long as the billing cycle hasn't ended. Log in at web.descript.com or open the app, open App Settings with Command/Control + , (comma), select the correct Drive from the left sidebar, and in the Plan tab click to cancel the pending change. That restores your current plan rather than letting it drop to Free at the renewal date.

Can I go back to my old Descript legacy plan after cancelling it?

No. Descript warns explicitly that once you leave a legacy plan, you can't return to it, even if you change your mind. If you are on a legacy or sunset plan, treat the cancellation as one-way and check Descript's legacy plan documentation before you confirm. Standard paid plans do not carry this restriction - Descript says you can upgrade again anytime from your subscription settings.

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