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How to cancel Microsoft 365

Cancellation steps for Microsoft 365 can vary depending on whether you subscribed directly, through Apple, Google Play, or another billing partner. Gravity helps you track renewals, monitor free trials, and stay ahead of billing dates after you cancel.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

Fast answer

Where to start with Microsoft 365

Open official help
Can you cancel online?
yes
Where to start
Subscriptions
Apple or Google billed?
Possible
Keeps access until
Varies by subscription, but cancellation stops future renewal
Verified on
2026-04-16

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If billed directly by Microsoft

  1. 1

    Go to the Microsoft Subscriptions page and sign in with the Microsoft account used to purchase the subscription.

  2. 2

    Locate the subscription.

  3. 3

    Choose Manage and follow the cancellation instructions shown there.

If billed through Apple

  1. 1

    Open Settings on your iPhone or iPad.

  2. 2

    Tap your name, then tap Subscriptions.

  3. 3

    Choose the subscription.

  4. 4

    Tap Cancel Subscription and confirm.

  • • If there is no Cancel button or you see an expiration message, the subscription may already be canceled.
  • • Deleting the app does not cancel the subscription.

If billed through Google Play

  1. 1

    Open Google Play or go to subscriptions in Google Play while signed in to the right Google Account.

  2. 2

    Select the subscription you want to stop.

  3. 3

    Choose Cancel subscription.

  4. 4

    Follow the prompts to confirm.

  • • Uninstalling the app does not cancel the subscription.
  • • After cancellation, access usually continues for the time already paid for.

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

FAQ

Can I cancel Microsoft 365 online?

Yes. Microsoft provides a self-service cancellation path on the Subscriptions page for direct purchases.

What if I bought Microsoft 365 through Apple or Google Play?

Microsoft says those purchases must be canceled with Apple or Google, not through Microsoft account billing.

Which account should I use to cancel?

Microsoft says to sign in with the Microsoft account that was originally used to buy the subscription.

Where do I start the cancellation?

Start on the Microsoft Subscriptions page, then look for the subscription and Manage option.

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Official source

Cancel your Microsoft subscription | Microsoft Support • verified 2026-04-16

Open official help