How to cancel Virgin Media (UK)

1. 1

   Confirm your minimum term has finished — Virgin Media says the contract then continues on a rolling monthly basis.

2. 2

   Go to virginmedia.com/help/leaving and use "View contact options", or call 150 from a Virgin Media phone (0345 454 1111 from any other phone).

3. 3

   State that you are giving 30 days' notice to cancel, and get the disconnection date confirmed.

4. 4

   Save anything you need from your Virgin Media email address before the account closes.

5. 5

   Return the equipment by the collection or free returns pack Virgin Media arranges, then check and pay the closing bill.

• • Virgin Media says that out of the minimum term "you can cancel at any time without paying any early disconnection fees – you just need to give us 30 days' notice".
• • Virgin Media keeps its switching guidance in a separate “Switching to another provider” section of the leaving page rather than in the cancellation steps, so if you are moving to a new provider, confirm with them what their switch covers before you also cancel directly.

Source: virginmedia.com — the provider's own documentation for these steps.

1. 1

   Work out how many months of your minimum period remain — Virgin Media says a minimum term is typically anything between 6 and 24 months.

2. 2

   Use the percentage tables and calculation worksheet on Virgin Media's early disconnection fees page to estimate the charge, or ask Virgin Media for an exact calculation.

3. 3

   Contact Virgin Media and give 30 days' notice, asking it to confirm the fee in writing before the cancellation is booked.

4. 4

   Remember the sequence: Virgin Media says the fee applies after the 30-day notice period, so you pay for the notice month and are then charged for the months still left.

5. 5

   Return the kit and settle the closing bill, which will include the fee.

• • Virgin Media's worked example: "if you wish to cancel your contract with 5 months remaining, then you'd provide 30 days' notice. In that period, you would retain (and continue to pay for) your services and then be charged an Early Disconnection Fee for your remaining 4 months."
• • Virgin Media says VAT has been charged on early disconnection fees since 1 April 2022, in line with HMRC requirements.
• • If you have an O2 mobile contract as well, Virgin Media points you to O2's own mobile agreement for its early termination charges.

Source: virginmedia.com — the provider's own documentation for these steps.

1. 1

   Check the start of your window — Virgin Media says the 14 days run from the latest of the day after equipment is delivered, the service start date, or the day you received a copy of the terms for that service.

2. 2

   Contact Virgin Media inside those 14 days and say you are cancelling under the Consumer Contracts Regulations.

3. 3

   Choose your disconnection timing: Virgin Media says you can have the service disconnected within 30 days of giving notice, or immediately if you prefer.

4. 4

   Expect to pay for services already provided — Virgin Media says that because you asked it to start supplying as soon as possible, you may need to pay for what you have already had.

5. 5

   Return the equipment when Virgin Media arranges it.

• • Virgin Media says this right applies to contracts taken out online, by email, by phone, or where a member of the team came to your home, and that you cancel "for any reason and without paying an early disconnection fee".
• • Virgin Media warns that if you keep other Virgin Media services, any discounts, offers or benefits linked to the cancelled service may no longer apply.

Source: virginmedia.com — the provider's own documentation for these steps.