How to Cancel Channel Subscriptions Billed Through Roku

Roku Pay is Roku's built-in payment system. You can cancel a subscription "through Roku" only if you signed up with Roku Pay, which usually happens when you add a channel from the Roku Channel Store and pay with the card saved to your Roku account. Roku groups these as subscriptions through Roku, meaning Roku handles the billing and renewals even though the content comes from another company.

If instead you entered your card on the streaming service's own website or app, or subscribed through Apple, Google, Amazon, or a cable or satellite provider, Roku is not the biller and cannot cancel it for you. The fastest way to check is to sign in at my.roku.com/subscriptions. Anything listed under Active subscriptions there is billed through Roku and can be managed from your account. If a service is not listed, you subscribed somewhere else and need to cancel with that provider.

You can cancel directly from the device without a computer. Press the Home button on your Roku remote to reach the Home screen. Use the directional pad to highlight the channel's tile, but do not open it, just leave it highlighted. Press the Star button (the * or Options button on the remote) to open the options menu for that channel.

Choose Manage subscription to see your current plan and renewal date, then select Turn off auto-renew (shown as Cancel subscription on some channels) and confirm when prompted. Roku will display the date your access ends. If the channel offers more than one plan, make sure you are turning off the one you actually pay for.

To cancel from any web browser, go to my.roku.com/subscriptions, or sign in at my.roku.com/account and open Manage your subscriptions. Under Active subscriptions, select the subscription you want to end, choose Manage subscription, then select Turn off auto-renew and confirm. The Roku mobile app follows the same path through your account settings.

After you confirm, the subscription should show as set to expire on a specific date rather than to renew. It is worth taking a screenshot or noting that date so you have a record of the cancellation in case a charge is disputed later.

Turning off auto-renew stops the next charge, but it does not end your access immediately. You keep the channel through the end of the billing period you have already paid for, and it stops renewing after that. Under Roku's refund policy, subscription payments are generally non-refundable, so you usually will not get money back for the unused part of the current period; you simply keep access until it runs out. Contact Roku support if you want to ask about a specific charge.

If you started a free trial through Roku, turn off auto-renew before the trial's last day to avoid being billed. Canceling during the trial normally lets you keep access until the trial ends. The FTC notes that these auto-renewing "negative option" offers charge you automatically unless you cancel in time, so it helps to mark the renewal or trial-end date the moment you sign up.

If the channel is not listed under Active subscriptions at my.roku.com/subscriptions, Roku is not collecting the payment and cannot stop it. Cancel with whoever actually bills you. For a service you subscribed to directly, cancel inside that service's own account. For a subscription added through Apple, manage it under Settings, your name, then Subscriptions on an iPhone or iPad. For one added through Google Play, open the Play Store and go to Payments and subscriptions. For a bundle from a cable, satellite, or internet provider, contact that provider.

Removing or deleting a channel from your Roku device does not cancel a subscription that a third party is billing. The tile disappears, but the charge continues until you cancel at the source, so always cancel first and remove the channel afterward if you want to.

If a company keeps charging you after you have turned off auto-renew and the end date has passed, treat the new charges as unauthorized. Because Roku Pay bills the card saved to your account, start by contacting the biller in writing to confirm the cancellation and revoke any payment authorization, keeping a copy of the message.

Then contact your bank or card issuer to dispute the charge and ask whether a stop-payment order is appropriate. The CFPB explains that you can revoke a company's authorization to take automatic payments and that federal law gives you the right to dispute and recover unauthorized transfers, as long as you notify your bank in time. Keep your cancellation confirmation and any related emails in case you need to escalate.