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Difficulty B · 26/100— Mostly straightforward

How to cancel Sunbasket

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Yes — Sunbasket cancels online. Sign in at sunbasket.com, open Account Settings, choose Manage My Subscription, then Cancel My Subscription and confirm; you are asked for a reason first. The deadline that matters is the weekly cutoff: Wednesday 12 p.m. PT / 3 p.m. ET before your delivery week. Miss it and that box still ships and bills.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel from your Sunbasket account (web)Cancellation request form (linked from Sunbasket's own help pages)Skip a week or pause instead of cancelling Missed the cutoff or need help — contact Sunbasket support

Fast answer

Where to start with Sunbasket

Open official help

Can you cancel online?: yes
Where to start: sunbasket.com on the web — sign in, then Account Settings > Manage My Subscription (Sunbasket's help pages also link directly to sunbasket.com/cancel-flow)
Apple or Google billed?: Not commonly documented
Keeps access until: Through any delivery that was already finalised and charged at the Wednesday 12 p.m. PT / 3 p.m. ET cutoff. Cancellation takes effect from the following subscription period.
Contract / fees: No commitment or minimum term — Sunbasket documents "A Convenient Subscription, With No Commitment" and says you can skip a week or cancel anytime. Its terms add that if you cancel your Plan, other Sunbasket offerings you subscribe to are cancelled as well. Sunbasket also states it gives at least 7 days' advance notice of any price increase to your plan rate.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel from your Sunbasket account (web)

1
Go to sunbasket.com and sign in to your account
2
Click your profile name or icon, then select Account Settings
3
Click Manage My Subscription
4
Click Cancel My Subscription — you may first be shown alternative options such as skipping or pausing
5
Follow the prompts and provide a reason for cancelling, then confirm the cancellation
6
Watch for the confirmation email from Sunbasket and keep it as proof
7
Do all of this before Wednesday 12 p.m. PT / 3 p.m. ET, or the next box ships and bills

Cancellation request form (linked from Sunbasket's own help pages)

1
Sign in to your Sunbasket account first
2
Open sunbasket.com/cancel-flow — the link Sunbasket's help centre and FAQ give for "To cancel, please complete the information here"
3
Complete the requested information and confirm
4
Submit before the Wednesday 12 p.m. PT / 3 p.m. ET cutoff

Skip a week or pause instead of cancelling

1
Sign in and go to Schedule (sunbasket.com/account/schedule)
2
Click Skip next to any week you don't want a delivery — Sunbasket says it won't bill or send anything for a skipped week
3
For a longer break, open account settings and choose "manage meal subscription" to pause deliveries up to 12 weeks in advance
4
Make the change before Wednesday 12 p.m. PT / 3 p.m. ET

Missed the cutoff or need help — contact Sunbasket support

1
Open the purple chat icon on Sunbasket's site to reach the Sunny B virtual assistant or a live agent
2
Or text Sunbasket at 208-960-6505, or submit a request at support.sunbasket.com (Sunbasket says it normally replies within 24 hours)
3
Agents are available Monday to Friday 6am-8pm PT and Sundays 6am-1pm PT; support is closed Saturdays
4
If you missed the cutoff, contact them by the following day (Thursday) — Sunbasket says its team may be able to assist within that window

Expect a retention offer

• Cancellation is gated behind a reason prompt — Sunbasket says you will be asked to provide a reason for cancelling
• Alternative options such as skipping a week or pausing for up to 12 weeks are surfaced before the cancellation completes
• A second confirmation step is required after the reason screen before the request is submitted
• The weekly Wednesday-noon-PT charge means a cancellation started later the same day still leaves one box paid for and shipping

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Auto-renewal stops — Sunbasket confirms the plan renews automatically and charges the payment method on file unless you skip, pause, or cancel
Any box already charged at the Wednesday cutoff still ships; the cancellation applies from the next subscription period onward
Sunbasket sends a cancellation confirmation email — keep it as your record of the date
A delivered box is still covered by Sunbasket's 7-day satisfaction window, so you can still request a credit or refund for a meal you were unhappy with
Cancelling the meal plan also cancels other Sunbasket offerings tied to your subscription, per its terms

Refund notes

Sunbasket states that once a delivery is finalised and charged it cannot be cancelled or modified, so there is no self-serve refund on a box that has already passed the Wednesday cutoff; its support team may be able to help if you reach out by the following day. Separately, Sunbasket's satisfaction guarantee says that if you're unhappy with a meal you can contact its help centre within 7 days after delivery and it will either credit your account or refund the purchase price for that meal, whichever you prefer.

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FAQ

What is Sunbasket's weekly cancellation cutoff?

Wednesday at 12 p.m. PT / 3 p.m. ET in the week before your scheduled delivery. Sunbasket's terms call this the "Cut Off Time" and require any cancellation, skip, or change request to be received by then for it to take effect before the next delivery.

Can I cancel a Sunbasket box after I've already been charged?

No. Sunbasket states that once a delivery has been finalized and charged, it cannot be cancelled or modified. Its support article notes the customer service team may be able to assist if you contact them by the following day (Thursday) after the initial charge.

Should I skip or pause Sunbasket instead of cancelling?

Sunbasket lets you skip individual weeks from the Schedule page, and pause deliveries for up to 12 weeks in advance under "manage meal subscription" in account settings. Both keep your account and preferences intact, and both must be done before the Wednesday cutoff.

Does cancelling Sunbasket also cancel my other Sunbasket subscriptions?

Yes. Sunbasket's terms state that if you cancel the Plan and subscribe to any of its other offerings, those other offerings will also be cancelled. Check anything else attached to your account before you cancel.

Is Sunbasket cancelled through the App Store or Google Play?

No. Sunbasket documents charging the payment method on file for your account at the weekly cutoff and directs cancellations to your account settings on sunbasket.com. Cancelling with Apple or Google would not stop a Sunbasket subscription.

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