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How to cancel Kangaroo

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Kangaroo documents no self-serve cancel button. Its help center tells subscribers to email Support@heykangaroo.com or call 1-800-371-0097, and that same article pitches a save offer first. Plans bought inside the iPhone app are Apple subscriptions, cancelled in iOS Settings. Kangaroo's terms ask for 30 days' notice before renewal, and state there are no termination fees.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel a Kangaroo plan billed by Kangaroo (email or phone)Cancel a plan you bought inside the iPhone or iPad app (Apple)

Fast answer

Where to start with Kangaroo

Open official help

Can you cancel online?: depends
Where to start: Kangaroo's help center cancellation article, which routes you to email or phone support — unless you subscribed inside the iPhone or iPad app, in which case start in iOS Settings > your name > Subscriptions.
Apple or Google billed?: Possible
Keeps access until: Through the period you have already paid for. Kangaroo's terms say unearned service charges are refunded for any full calendar month following termination, but not for a partial calendar month, and that on termination Kangaroo may disable access to the app and stop the system communicating with the monitoring facility.
Notice period: 30 days
Contract / fees: Kangaroo's published legal terms (info.heykangaroo.com/legal) say a subscription renews automatically for successive intervals the same length as the initial term unless you give notice of your intention not to renew at least 30 days before the current term ends, and that Kangaroo will send a reminder of your ability to opt out before that point. Either party may also end the agreement for any reason on at least 90 days' prior written notice, and terminating without cause still leaves you owing amounts that would be due for the remainder of the term. The same terms state: "There are no termination fees." Complete Protect is the tier that includes professional monitoring; hardware is bought outright and the terms document no equipment-return obligation on cancellation. Plans purchased inside the iPhone app instead follow Apple's rule of turning off auto-renew at least 24 hours before the period ends.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel a Kangaroo plan billed by Kangaroo (email or phone)

1
Work out which plan you are ending — Cam Protect, Complete Protect or Porch Protection — and have the phone number or email on the Kangaroo account to hand, since the article frames the process as verifying your identity.
2
Email Support@heykangaroo.com and state that you want to cancel the subscription. Kangaroo's article says you will get a response within one hour during operating hours.
3
If you would rather speak to someone, the article gives 1-800-371-0097 as the alternative.
4
Expect a save offer: the same article invites you to try Kangaroo's Discount Engine before cancelling. Decline it and repeat the cancellation request if you still want out.
5
Ask the agent to confirm in writing the cancellation date, the final billing date, and whether any unearned service charges will be refunded.
6
Watch the card on file — Kangaroo's terms let a term renew automatically unless notice not to renew arrives at least 30 days before the term ends, so confirm the renewal is actually stopped.

Cancel a plan you bought inside the iPhone or iPad app (Apple)

1
Check how you paid: Kangaroo's App Store listing says Cam and Complete Protect bought in-app are charged to your iTunes account and renew unless auto-renew is turned off at least 24 hours before the current period ends.
2
On the iPhone or iPad, open Settings and tap your name at the top.
3
Tap Subscriptions, then tap the Kangaroo subscription.
4
Tap Cancel Subscription and confirm.
5
Auto-renew now stops; the plan keeps running until the end of the period you already paid for. Refunds for Apple-billed plans go through Apple, not Kangaroo.

Expect a retention offer

• The official cancellation article pitches Kangaroo's Discount Engine (home-insurance discounts) before you cancel, claiming subscribers have saved money with it
• No self-serve cancel control is documented — every merchant-billed cancellation goes through an email or phone agent, framed as identity verification
• Two deadlines to track: Kangaroo's terms ask for 30 days' notice before renewal, while an Apple-billed plan uses the 24-hour-before-renewal window

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Premium plan features end — full-length video recordings, person detection, professional monitoring and the theft/damage reimbursement tied to Cam Protect or Complete Protect
Devices keep working: Kangaroo's help center says a free Basic plan covers up to 5 cameras, without the premium features or reimbursement
Kangaroo's terms say that on termination it may disable access to the app and stop the system from communicating with the monitoring facility
Cancelling the plan does not delete your account — deletion is a separate step inside the Kangaroo mobile app (Settings gear icon in the upper-right of the home screen, then My Account, then Delete my Account, then Delete), and Kangaroo warns that uninstalling the app does not delete the account
Unearned charges for full calendar months after termination are refundable per the terms; partial months are not, and lifetime subscriptions get no refund

Refund notes

Kangaroo's terms state it refunds unearned service charges for any full calendar month following termination, and does not refund unearned charges for a partial calendar month. Cancelling a Kangaroo lifetime subscription results in no refund. Plans billed through Apple are refunded through Apple, not Kangaroo.

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FAQ

Is there a cancel button for Kangaroo Complete Protect, or do I have to contact someone?

Kangaroo's help center does not document a self-serve cancel control. Its cancellation article sends you to Support@heykangaroo.com or 1-800-371-0097, and says the email route exists to verify your identity. The exception is a plan bought inside the iPhone app, which is an Apple subscription you can cancel yourself in iOS Settings.

How much notice does Kangaroo require before my plan renews?

Kangaroo's terms say a term renews automatically for another interval of the same length unless you give notice of your intention not to renew at least 30 days before the current term ends, and that Kangaroo will send a reminder about opting out beforehand. A plan billed by Apple instead uses Apple's 24-hour-before-renewal rule.

Do my Kangaroo cameras and sensors stop working if I cancel the plan?

Kangaroo's help center says devices can run on the free Basic plan, which covers up to 5 cameras. What you lose are the paid extras: full-length video recordings, person detection, professional monitoring and the theft or damage reimbursement attached to Cam Protect and Complete Protect.

Will Kangaroo refund the unused part of my year, and is there an early termination fee?

Kangaroo's terms say it refunds unearned service charges for any full calendar month following termination but not for a partial calendar month, and that cancelling a lifetime subscription produces no refund. The same terms state there are no termination fees, though ending the agreement without cause still leaves amounts that would be due for the rest of the term.

Is deleting my Kangaroo account the same as cancelling my subscription?

No. Account deletion is a separate step inside the Kangaroo mobile app — open Settings from the gear icon in the upper-right corner of the home screen, tap My Account, then Delete my Account and Delete. Kangaroo warns that uninstalling the app does not delete the account. Cancel the paid plan through support or Apple first, then delete the account if you also want your data removed.

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