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How to cancel SimpliSafe

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

SimpliSafe monitoring can't be cancelled from the app or online account yourself — those only handle plan upgrades. To cancel, the Account Owner must contact SimpliSafe support by phone or 24/7 live chat and may verify identity with the Safe Word. You keep your equipment, and SimpliSafe sends a confirmation email once the cancellation is processed.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel monitoring by contacting SimpliSafe support Return equipment for a full refund (within 60 days)

Fast answer

Where to start with SimpliSafe

Open official help

Can you cancel online?: no
Where to start: Account or billing settings
Apple or Google billed?: Not commonly documented
Keeps access until: Professional monitoring stays active until SimpliSafe processes your cancellation.
Contract / fees: No early-termination fee or notice period is documented on SimpliSafe's official cancellation article. SimpliSafe monitoring is offered without a long-term contract.
Verified on: 2026-07-12

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel monitoring by contacting SimpliSafe support

1
Make sure you're the Account Owner and have your Safe Word ready — SimpliSafe may verify identity before making account changes.
2
Contact SimpliSafe support: call the number listed on the official Contact page (support.simplisafe.com/pages/contact-us) or start a live chat, which is available 24/7.
3
Ask the specialist to cancel your monitoring plan; only the Account Owner can request cancellation.
4
Watch for the confirmation email SimpliSafe sends once the cancellation is processed.

Return equipment for a full refund (within 60 days)

1
Confirm you're within 60 days of the delivery date and that the equipment was purchased directly from SimpliSafe.
2
Contact SimpliSafe support with your order number and request a prepaid return shipping label.
3
Remove batteries from any devices whose battery tabs were pulled, pack the equipment, and ship it back using the label.
4
Expect your refund to the original payment method 5-7 business days after the warehouse receives your return.

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Only the Account Owner can request cancellation, and SimpliSafe may verify identity with the Safe Word first.
SimpliSafe sends a confirmation email once the cancellation is processed.
Professional 24/7 monitoring and any plan-dependent app features stop once cancellation takes effect.
You keep your SimpliSafe equipment.

Refund notes

SimpliSafe documents a 60-day money-back assurance on equipment purchased directly from SimpliSafe, measured from the delivery date, with return shipping covered and refunds issued to the original payment method 5-7 business days after the warehouse receives the return. Pro-rated refunds for the monitoring subscription itself are not documented on SimpliSafe's official cancellation article — check current terms with support.

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FAQ

Can I cancel SimpliSafe monitoring in the app or online account?

No. The app and online account only let you upgrade a plan yourself. To cancel or downgrade, you must contact SimpliSafe support by phone or live chat, and only the Account Owner can make the request.

Will I need my Safe Word to cancel?

Possibly. SimpliSafe may ask the Account Owner to verify identity with the Safe Word before making account changes, so have it ready when you contact support.

Do I get a refund when I cancel?

SimpliSafe documents a 60-day money-back assurance on equipment bought directly from SimpliSafe, measured from the delivery date, with return shipping covered and refunds in 5-7 business days after the return arrives. Pro-rated refunds on the monitoring subscription aren't documented on the official cancellation article — check current terms with support.

Do I keep my equipment after canceling?

Yes, you keep your SimpliSafe equipment after canceling monitoring, but professional 24/7 monitoring and any plan-dependent features stop once the cancellation is processed.

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