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Difficulty F · 89/100— Very hard to cancel

How to cancel Cove

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Cove monitoring is month-to-month, but ending it means calling 855-268-3669 — the terms require a verbal request at least 30 days before your next billing date. Cove's help article says Value-plan customers can cancel penalty-free, while Economy-plan customers pay off their equipment balance; separately, the terms tie the Pay Later and Pay Never purchase options to 36 consecutive months.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel Cove monitoring by phone Cancel and get a refund inside the 60-day window

Fast answer

Where to start with Cove

Open official help

Can you cancel online?: no
Where to start: Phone — call Cove support at 855-268-3669. Neither Cove's help article nor its terms document a self-serve cancel control; the account area at covesmart.com/account is documented for other functions, such as changing your payment due date and obtaining an Equipment Return Authorization.
Apple or Google billed?: Not commonly documented
Keeps access until: Monitoring runs 30 days from your last bill date. Requesting cancellation less than 30 days before the next billing date means one more payment processes on your established auto-draft date, with service continuing 30 days from that bill.
Notice period: 30 days
Contract / fees: Monitoring itself is month-to-month — Cove advertises "No Contracts," and its help article says Value-plan customers own their equipment outright and can cancel at any time with no penalties. The catch is equipment financing, and Cove documents it in two places under two different labels. Per the help article: Economy-plan customers who cancel before 36 months of monitoring have a remaining balance on their equipment to pay off before the account can be closed, and the amount is listed on the original order confirmation email. Separately, per the terms of sale: choosing the Pay Later or Pay Never purchase option obliges you to maintain a Service Plan for a minimum of thirty-six (36) consecutive months, and cancelling earlier makes the full product cost due. The two documents use different vocabulary — the terms name Basic, Plus and Premium as the Service Plans and never say "Economy" or "Value," while the help article never mentions Pay Later or Pay Never — so check which applies to your own order.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel Cove monitoring by phone

1
Check your billing date first — Cove's terms require "a minimum of 30 days verbal request of cancellation prior to the next billing date" to stop automatic payments.
2
Call Cove support at 855-268-3669. The help article's only instruction is to "simply call us at 855-268-3669, and our friendly support team will walk you through everything" — no self-serve cancel option is documented.
3
Tell the agent you want to cancel your Cove service; support handles the closure.
4
Settle any equipment balance, which Cove documents two different ways. Per the help article: Value-plan customers own their equipment outright and can cancel at any time with no penalties, while Economy-plan customers cancelling before 36 months of monitoring have a remaining equipment balance to pay off before the account can be closed — the amount is on your original order confirmation email. Separately, per the terms: choosing the Pay Later or Pay Never purchase option obliges you to maintain a Service Plan for thirty-six (36) consecutive months, and cancelling earlier makes the full product cost due.
5
Watch for Cove's notice of termination — the terms say Cove will provide notice of termination of your Service Plan by email sent to the email address on file for your customer account.

Cancel and get a refund inside the 60-day window

1
Notify Cove no later than 60 days following your date of purchase — the terms call this the Refund Period.
2
Obtain an Equipment Return Authorization from Cove: the terms say to complete the required information at www.covesmart.com/account, or contact Cove customer support at (855) 268-3669. Cove does not document email as a way to initiate a return.
3
Ship the products back to Cove no later than the end of that same Refund Period. You are responsible for return shipping costs unless the product is faulty or was sent in error.
4
Return all products on the return list plus any promotional products you received at the time of purchase.
5
Cove refunds the purchase including all Membership Fees and/or Activation Fees, if any. The refund may be reduced to reflect any reduction in value caused by your failure to protect the products from damage, as determined by Cove. The terms say Cove processes the refund no more than 30 days from the date of receipt.

Expect a retention offer

• Cancellation is phone-gated: Cove's terms require a verbal request, and the help article directs you to call 855-268-3669 so an agent can walk you through it rather than offering a self-serve control.
• The 30-day advance-notice rule means a request made too close to your billing date still triggers one more full payment.
• Customers with an equipment balance are routed through a payoff conversation before the account can be closed — the help article says an Economy-plan cancellation before 36 months leaves a remaining balance to clear first.
• Cove advertises "No Contracts," while the terms of sale attach a thirty-six (36) consecutive month Minimum Service Period to the Pay Later and Pay Never purchase options.
• Returning equipment for a refund requires an Equipment Return Authorization from Cove first, so even the 60-day guarantee runs through Cove before you can ship anything back.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Professional monitoring ends once the 30-day notice period runs out, so alarms are no longer dispatched to a monitoring center.
Cove provides notice of termination of your Service Plan by email sent to the email address on file for your customer account.
Cove's terms address returns only within the 60-day Refund Period and document no return obligation after it; the help article says Value-plan customers own their equipment outright.
Cove's terms say it may immediately, and without notice, disable your access to the Applications and cancel all passwords or other access codes, so remote arming, notifications and camera features stop.
If you had an equipment balance, it is settled before the account closes — the help article's rule covers Economy-plan cancellations before 36 months of monitoring, and the terms separately make the full product cost due if you end a Pay Later or Pay Never plan inside the thirty-six (36) consecutive month Minimum Service Period.

Refund notes

Cove's help article describes a 60-day no-questions-asked money-back guarantee. Under the terms, notify Cove no later than 60 days after your purchase date, obtain an Equipment Return Authorization (complete the required information at www.covesmart.com/account or call 855-268-3669 — email is not a documented return channel), and ship the products back within that same Refund Period. Cove refunds the purchase including all Membership Fees and/or Activation Fees, if any, and processes the refund no more than 30 days from the date of receipt. You pay return shipping unless the product is faulty or was sent in error, and the refund may be reduced to reflect any reduction in value caused by your failure to protect the products from damage. After the Refund Period, Cove documents no mid-cycle refund — service simply runs out the 30-day notice window. Check current pricing and plan terms before cancelling.

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FAQ

Can I cancel Cove monitoring online, or do I have to call?

Cove documents cancellation by phone. Its terms require a minimum 30-day verbal request before the next billing date, and Cove's help article says to simply call 855-268-3669 so the support team can walk you through everything. The account area at covesmart.com/account is documented for things like changing your payment due date and obtaining an Equipment Return Authorization — not for cancelling.

Is Cove really contract-free, or is there an early termination fee?

The monitoring plan itself is month-to-month. Cove's help article says Value-plan customers own their equipment outright and can cancel at any time with no penalties, while Economy-plan customers cancelling before 36 months of monitoring have a remaining equipment balance to pay off first — the amount is on the original order confirmation email. Separately, Cove's terms require anyone using the Pay Later or Pay Never purchase option to maintain a Service Plan for thirty-six (36) consecutive months, or the full product cost becomes due.

Do I have to send my Cove equipment back when I cancel?

Only if you are inside the 60-day Refund Period and want a refund. In that case Cove's terms say you must first obtain an Equipment Return Authorization — by completing the required information at www.covesmart.com/account or contacting support at (855) 268-3669 — then ship everything back, including any promotional products received at purchase, paying return shipping unless the product is faulty or was sent in error. Cove's terms address returns only within that Refund Period and document no return obligation after it; the help article says Value-plan customers own their equipment outright.

How long does Cove monitoring stay active after I cancel?

Cove's terms require the verbal request a minimum of 30 days before your next billing date. If you request it inside that window, a final payment still processes on your established auto-draft date and you receive services 30 days from that last bill date. Cove then provides notice of termination by email to the address on file for your customer account.

What does Cove's 60-day money-back guarantee actually cover?

Cove's help article calls it a 60-day no-questions-asked money-back guarantee. Under the terms, you notify Cove no later than 60 days after your purchase date, obtain an Equipment Return Authorization, and ship the products back within that same Refund Period. Cove refunds the purchase including all Membership Fees and/or Activation Fees, if any, and processes it no more than 30 days from the date of receipt. The refund may be reduced to reflect any reduction in value caused by your failure to protect the products from damage, as determined by Cove.

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