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How to cancel Canary

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
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Author: Viral App Labs LLC

Canary Premium Service cancels online: sign in at my.canary.is, pick your location, then Manage Service Plan and Cancel Premium Service. Subscriptions bought through the App Store must be cancelled in iOS Settings instead. Professional Monitoring and Premium Bundle 24 run through support, and Bundle 24 carries a documented 24-month commitment. Download any videos first.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel Canary Premium Service online Cancel a Canary subscription billed through Apple Cancel Canary Professional Monitoring Premium Bundle 24 or Professional Monitoring 24 (contract customers)

Fast answer

Where to start with Canary

Open official help

Can you cancel online?: depends
Where to start: my.canary.is — sign in, select your location, then Manage Service Plan. If the App Store billed you, start in iOS Settings instead. For Professional Monitoring or Premium Bundle 24, start with support@canary.is.
Apple or Google billed?: Possible
Keeps access until: For Apple-billed subscriptions, Canary states you may cancel mid-period "but the subscription remains paid through the end of the same period." Canary's own web cancellation article does not state whether the downgrade to Basic Service happens immediately or at the end of the paid period, so confirm the last covered date on the confirmation screen.
Contract / fees: Standalone Premium Service (monthly or annual) has no documented commitment. Premium Bundle 24 does: Canary's Premium Bundle 24 FAQ states "The Canary Premium Bundle 24 comes with a 24 month commitment" and "You may cancel within 14 days of purchase, or after your 24 month commitment is complete." Separately, Canary's device-removal article ("How do I remove and deactivate a Canary?") states that a Canary purchased via Premium Bundle 24 "can not be removed from an account until the 24 months are satisfied." Canary's Account Deletion FAQ adds that current or former Premium Bundle 24 and Professional Monitoring 24 customers must email support@canary.is to delete the account once the contract is satisfied. No early-termination fee and no equipment-return requirement is documented in Canary's help articles.
Verified on: 2026-07-26

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel Canary Premium Service online

1
Download or bookmark any videos you want to keep — Canary states "These can not be retrieved once you downgrade to Basic Service."
2
Log in to your account at my.canary.is and select your location.
3
Click Manage Service Plan.
4
Click Cancel Premium Service.
5
Follow the instructions on screen.
6
Keep the confirmation Canary shows or emails you.
7
If the flow stalls or you are unsure, Canary's cancellation article directs you to in-app/webapp chat, email premium@canary.is, or phone +1 201-742-8482 (support hours 9AM-6PM EST Monday-Friday).

Cancel a Canary subscription billed through Apple

1
Open the Settings app on your iPhone or iPad.
2
Tap Profile Settings (the top row on the page).
3
Tap Subscriptions.
4
Tap into your Canary subscription.
5
Follow the on-screen instructions and cancel from there.
6
For a refund, contact Apple customer service — Canary directs Apple-billed refund requests to Apple.

Cancel Canary Professional Monitoring

1
Email support@canary.is to request cancellation of Professional Monitoring — Canary's Account Deletion FAQ states "to cancel Professional Monitoring, please reach out to us at support@canary.is".
2
If Professional Monitoring was bought through Apple Subscriptions, cancel it in iOS Settings instead: Settings App > Profile Settings (top row) > Subscriptions > tap your subscription > Cancel.
3
Alternatively, Canary's "How does Professional Monitoring work?" article says you can call customer support at 1-855-731-8500, or "proceed to Canary.is and log in. From there you can self-cancel." (Canary's help pages list conflicting support hours for this line — one says Mon-Fri, another Mon-Sat; check current support hours before calling.)
4
Include your account email and location name so support can find the right subscription.
5
Ask support to confirm the cancellation in writing and to state the last covered date.

Premium Bundle 24 or Professional Monitoring 24 (contract customers)

1
Check where you are in the term: Canary's Premium Bundle 24 FAQ states "The Canary Premium Bundle 24 comes with a 24 month commitment" and that "You may cancel within 14 days of purchase, or after your 24 month commitment is complete."
2
Email support@canary.is with your account details to cancel or to confirm your contract end date.
3
Expect the bundled camera to stay tied to the account: Canary's device-removal article states that a Canary purchased via Premium Bundle 24 "can not be removed from an account until the 24 months are satisfied" (https://help.canary.is/hc/en-us/articles/215579888-How-do-I-remove-and-deactivate-a-Canary).
4
To close the account afterwards, Canary's Account Deletion FAQ requires current or former Premium Bundle 24 and Professional Monitoring 24 customers to contact support@canary.is once the contract is satisfied.

Expect a retention offer

• The cancellation flow presents the list of Premium features you lose on downgrade to Basic Service, including 60-day video cloud recording, smart motion notifications and priority support
• Video recorded under Premium cannot be retrieved after the downgrade, so cancelling carries a permanent data-loss consequence unless you download clips first
• Professional Monitoring cancellation is routed to a support email in Canary's Account Deletion FAQ, while a separate article says you can self-cancel after logging in at Canary.is — the guidance is inconsistent
• Refunds are limited to the initial purchase only; renewal charges are documented as not eligible
• A camera bought through Premium Bundle 24 stays locked to the account until the 24-month commitment is satisfied
• The account cannot be deleted until every subscription has been cancelled first

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Your account drops to Canary Basic Service and Premium-only features stop, including 60-day video cloud recording and smart motion notifications.
Video stored under Premium cannot be retrieved once you downgrade — Canary tells users to download or bookmark clips beforehand.
Apple-billed subscriptions stay paid through the end of the current subscription period.
Cancelling ends the plan, not the account. Deleting your Canary account is a separate step and Canary requires all subscriptions to be cancelled before it will delete the account.
If you own the location, Canary also requires you to remove your devices from each location before account deletion completes.
Premium Bundle 24 and Professional Monitoring 24 customers keep contract obligations until the term is satisfied, and the bundled camera stays tied to the account for the 24 months.

Refund notes

Canary documents a first-purchase-only refund window: monthly plans are refundable if cancelled within 3 days of the initial purchase, annual plans get a full refund if cancelled within 14 days of the initial purchase. Canary states in both cases that this "does not apply to renewals which are not eligible." Refunds for App Store purchases are handled by Apple, which Canary says can issue full or partial refunds for accidental purchases. Premium Bundle 24 has its own 14-day-from-purchase cancellation window.

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FAQ

Does deleting the Canary app or my Canary account stop Premium Service billing?

No. Removing the app does nothing to the subscription, and Canary's Account Deletion FAQ states that "In order to delete, all of your subscriptions must be cancelled" — so the account cannot even be deleted until you have cancelled first. Cancel at my.canary.is under Manage Service Plan, or in iOS Settings if Apple bills you.

Can I get a refund if I cancel Canary Premium Service after it renews?

Canary documents refunds only on the first purchase: monthly plans are refundable if cancelled within 3 days of the initial purchase, annual plans within 14 days of the initial purchase. Canary states explicitly that this "does not apply to renewals which are not eligible." If Apple billed the subscription, refund requests go to Apple's customer service, not Canary.

Why can't I cancel my Canary Premium Bundle 24 subscription?

Premium Bundle 24 is a contract product, not a rolling plan. Canary's Premium Bundle 24 FAQ states it "comes with a 24 month commitment" and that you may cancel "within 14 days of purchase, or after your 24 month commitment is complete." A separate Canary article on removing and deactivating a device adds that a camera bought via Premium Bundle 24 "can not be removed from an account until the 24 months are satisfied." Contact support@canary.is about your specific term.

How do I cancel Canary Professional Monitoring?

It is not the same button as Premium Service. Canary's Account Deletion FAQ says "to cancel Professional Monitoring, please reach out to us at support@canary.is." A different article, "How does Professional Monitoring work?", says you can instead call customer support at 1-855-731-8500 (Canary's help pages list conflicting hours for this line — one says Mon-Fri, another Mon-Sat; check current support hours) or "proceed to Canary.is and log in. From there you can self-cancel." If Apple billed it, cancel in iOS Settings. Email creates a written record, so start there.

Will I lose my Canary video history when Premium Service ends?

Yes, and it is not recoverable. Canary tells users to download or bookmark any videos they want to keep before cancelling, because "These can not be retrieved once you downgrade to Basic Service." Downgrading also drops Premium features such as 60-day video cloud recording and smart motion notifications. Save your clips before you click cancel, not after.

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