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Difficulty D · 68/100— Hard to cancel

How to cancel BT Broadband (UK)

BT is a UK contract provider and its cancellation article says you'll usually need to speak to BT: call 0800 783 1401 and give 30 days' notice, after which the service stops. Cancel inside your 12, 18 or 24-month minimum term and BT charges the full remaining monthly payments plus VAT.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel BT broadband, TV or phone by phoneIf you are switching to another broadband providerIf you changed your mind soon after ordering

Fast answer

Where to start with BT Broadband (UK)

Open official help
Can you cancel online?
no
Where to start
Call BT on 0800 783 1401 — Monday to Friday 08:00-21:00, Saturday 08:00-20:00, Sunday 09:00-18:00
Apple or Google billed?
Not commonly documented
Keeps access until
30 days after you cancel — BT says "Your service will stop 30 days after you cancel"
Notice period
30 days
Contract / fees
BT states: "You need to give us 30 days' notice before you leave. Your service will stop 30 days after you cancel." On the term, BT says "An early termination fee applies if you cancel your service before the end of your minimum contract period. Usually, the minimum contract period is 12, 18, or 24 months from the date you started your service", and gives the example that on a 24-month minimum contract period "you can only cancel without paying a fee after 24 months". The fee itself is unusually blunt: BT says "The fee is the remaining amount you would have paid up to the end of your minimum period", calculated by taking your monthly price, multiplying it by the number of months left on each service contract, and adding VAT. BT says you can find your contract service end date on the home page of My BT online or in the My BT app, and that it will let you know when your contract ends.
Verified on
2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel BT broadband, TV or phone by phone

  1. 1

    Check your contract service end date on the home page of My BT online or in the My BT app.

  2. 2

    Call BT on 0800 783 1401 — the published hours are Monday to Friday 08:00-21:00, Saturday 08:00 to 20:00, and Sunday 09:00-18:00.

  3. 3

    State that you are giving 30 days' notice to cancel, and name each service you want to end.

  4. 4

    Ask BT to confirm the cancellation date and explain any final charges, including an early termination fee if you are still in your minimum contract period.

  5. 5

    Return any equipment BT tells you to send back, and check the final bill against what you were quoted.

  • • BT says: "You'll usually need to speak to us to cancel your service." It publishes no self-serve cancellation route for broadband, TV or phone.
  • • BT says your service will stop 30 days after you cancel, and that you may need to return equipment and will receive a final bill.

Source: bt.com — the provider's own documentation for these steps.

If you are switching to another broadband provider

  1. 1

    Talk to the new provider before you call BT — BT says "If you switch to another provider, they will be responsible for handling your switch."

  2. 2

    Confirm with the new provider that the switch covers every BT service you want to end, because a broadband switch will not necessarily cover BT TV or a phone line.

  3. 3

    Cancel anything the switch does not cover by calling BT on 0800 783 1401 and giving 30 days' notice.

  4. 4

    Check whether an early termination fee applies to the services being switched — BT says the fee is based on the months remaining on each service contract.

  5. 5

    Keep the switch confirmation, and check BT's final bill against it.

  • • BT states that it is its responsibility to provide accurate information during the switching process, and that if it provides inaccurate information you may be entitled to compensation.

Source: bt.com — the provider's own documentation for these steps.

If you changed your mind soon after ordering

  1. 1

    Check your cooling-off period — BT's change-or-cancel article tells you to do this first if you have changed your mind.

  2. 2

    Contact BT as soon as possible; BT says to get in touch rather than waiting.

  3. 3

    Say clearly that you are cancelling a recent order rather than giving notice on an established service.

  4. 4

    Ask BT to confirm in writing that no minimum term has started and no early termination fee applies.

  5. 5

    Return any equipment already delivered as BT instructs.

  • • BT does not publish the length of the cooling-off period on this article, so ask BT for the date your window closes rather than assuming it.

Source: bt.com — the provider's own documentation for these steps.

Expect a retention offer

  • • BT's leaving page puts two retention steps ahead of the exit: "Check your personalised offers" ("We'd love you to stay") and "Report a fault", with "Give us notice" only appearing third.
  • • There is no online cancellation route. BT's own article says "You'll usually need to speak to us to cancel your service", so every cancellation goes through an agent on the phone.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

I can't find any way to cancel BT in My BT.

There isn't one. BT's own article says you will usually need to speak to it to cancel, and its leaving page gives a single route: call 0800 783 1401. Use My BT for what it does document — checking your contract service end date on the home page — then make the call and ask BT to confirm the cancellation date in writing.

BT quoted an early termination fee for the whole rest of my contract.

That matches what BT publishes: the fee is the remaining amount you would have paid up to the end of your minimum period, calculated as monthly price times months remaining on each service contract, plus VAT. Check the month count against the contract service end date shown in My BT, and check whether the quote covers more than one service in a bundle.

My service is still running weeks after I asked to cancel.

BT says the service stops 30 days after you cancel, so a gap is expected — but the start date of that 30 days is the thing to pin down. Ask BT to confirm the date the notice was recorded and the date the service will stop, and keep that confirmation to check against the final bill.

I'm not sure whether my account is with BT or EE.

Check which app and login your service actually uses before you call. BT's own site puts BT and EE broadband side by side in its Broadband menu, so it is worth confirming which brand holds the contract — cancelling in the wrong place wastes the notice period. Confirm the account first, then give 30 days' notice to whichever brand holds it.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

  • Your service stops 30 days after you cancel, on the date BT confirms on the call.
  • You receive a final bill, which will include any early termination fee if you cancelled inside your minimum contract period.
  • You may need to return equipment — BT says this on its change-or-cancel article, so wait for BT's instructions rather than posting anything unprompted.
  • If a new provider is handling a switch, they manage the changeover; BT says the switching provider is responsible for it.
  • BT says it will let you know when your contract ends, so if you are staying until the term expires the reminder should come to you.

Refund notes

  • BT documents no refund on cancellation. Its articles say the service stops on the agreed date and you will receive a final bill; there is no pro-rata refund described for the notice period.
  • BT does describe one route to money back that is not a refund: it says it is BT's responsibility to provide accurate information during the switching process, and that if BT provides inaccurate information you may be entitled to compensation, with a contact route for claiming it.

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FAQ

How much notice do I have to give BT to cancel my broadband?

30 days. BT's leaving page says: "You need to give us 30 days' notice before you leave. Your service will stop 30 days after you cancel." The clock starts on the day you cancel rather than on your next bill date, so the sooner you make the call the sooner the service ends.

How does BT calculate its early termination fee?

BT says "The fee is the remaining amount you would have paid up to the end of your minimum period" — it takes your monthly price, multiplies it by the number of months left on each service contract, and adds VAT. Because the calculation runs per service, a bundle of broadband, TV and phone can produce more than one charge.

Can I cancel BT broadband online or do I have to phone them?

BT publishes no self-serve online cancellation. Its change-or-cancel article says "You'll usually need to speak to us to cancel your service", and its leaving page gives one route under "How to leave": call BT on 0800 783 1401. You can use My BT to check your contract end date and current package, but not to end the contract.

What number do I call to cancel BT broadband or BT TV?

BT publishes 0800 783 1401 on its leaving page, with hours of Monday to Friday 08:00-21:00, Saturday 08:00 to 20:00, and Sunday 09:00-18:00. Have your contract service end date to hand — BT says you will find it on the home page of My BT online or in the My BT app.

If I switch broadband provider, do I still need to cancel with BT myself?

Not for the switched service. BT says "If you switch to another provider, they will be responsible for handling your switch." But a broadband switch does not necessarily cover BT TV or a phone line, so check with the new provider what is included and give BT 30 days' notice on anything left over.

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Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by BT Broadband (UK). Trademarks belong to their respective owners. Steps verified against official sources on 2026-08-28.

Official source

Thinking of Leaving BT? What You Need to Know | BT Help • Last verified: 2026-08-28

Open official help