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How to cancel Xfinity Home

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
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Author: Viral App Labs LLC

Xfinity Home has no online cancel button. Xfinity's own cancel page lists three routes: call 1-800-934-6489, sign in to request a callback, or visit an Xfinity Store. Monitoring is month-to-month unless you signed a minimum-term arrangement, which carries an early termination fee. Leased equipment is due back within ten days, and equipment installment balances can accelerate.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel Xfinity Home by phone (the primary documented route)Request a cancellation callback from xfinity.com/cancel Cancel in person at an Xfinity Store Send written termination notice under the Xfinity Home services agreement Return leased Xfinity Home equipment after disconnection

Fast answer

Where to start with Xfinity Home

Open official help

Can you cancel online?: no
Where to start: xfinity.com/cancel — Comcast's own cancellation page, which lists the phone line, the sign-in callback request, and the Xfinity Store option.
Apple or Google billed?: Not commonly documented
Keeps access until: Through the disconnect date Comcast sets when the agent processes your order. The Xfinity Home Control Services Agreement says all applicable fees and charges accrue until the agreement has terminated, the services have been disconnected, and all Company Equipment has been returned — and that prepaid monthly service fees charged for periods after the termination date are refunded, less any outstanding amounts owed.
Contract / fees: Both official Xfinity Home agreements say service is month-to-month unless you separately agreed to a minimum term — but they are two different documents and they do not carry the same terms. The Xfinity Home Control Services Agreement (linked from xfinity.com/policies) governs the home-control / self-monitoring product: where a minimum term applies, the Initial Term is two (2) years, you must maintain the same or a higher level of service for the entire Initial Term, and terminating OR downgrading before the term ends can trigger an early termination fee calculated as a set amount reduced for each month of service maintained — the Control Services Agreement currently documents this formula, but check the current version of your own agreement for the figures. After the Initial Term that agreement renews month-to-month, and it states no termination fee is due if you terminate during a renewal period unless you took on an additional minimum-term commitment. Professionally monitored Xfinity Home Security runs under the Residential Alarm Installation and Services Agreement instead; its universal form says only that services are provided month-to-month unless you are subject to a minimum term, and publishes no fee formula — so any fee on a monitored account would come from a separate minimum-term addendum rather than the Control agreement's numbers. Separately, Xfinity Home equipment bought under the Retail Installment Sale Agreement is billed across twenty-four (24) monthly bills; Comcast can accelerate the entire remaining balance if you no longer receive Xfinity TV, Internet, Voice and Home services, or if you move — but it says it will keep billing normal monthly installments if you cancel Xfinity Home while keeping at least one of Xfinity TV, Internet, or Voice. The Residential Alarm Installation and Services Agreement also carries a statutory right to cancel shortly after signing — the agreement's own Comcast Customer Guarantee clause calls it a "three (3) day right of cancellation," while the state-specific BUYER'S RIGHT TO CANCEL blocks vary (Arizona's, for example, runs to midnight of the third business day). Check the block for your state. That agreement also requires leased Company Equipment back within ten (10) days of disconnection.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel Xfinity Home by phone (the primary documented route)

1
Have your Xfinity account number and the service address on the account in front of you.
2
Call the cancellation line Xfinity lists on its own cancel page: 1-800-934-6489.
3
Tell the representative you want to disconnect Xfinity Home specifically, and state whether you are keeping Xfinity Internet, TV, or Voice — that answer determines whether any equipment installment balance keeps billing monthly or gets accelerated.
4
Decline the alternatives the representative offers (seasonal hold, service downgrade, bill reduction) if you want a genuine disconnect. Note that under a minimum-term arrangement, the Control Services Agreement treats a downgrade the same as terminating.
5
Ask the representative to state, on the call: your disconnect date, whether a minimum-term early termination fee applies to your account, and the remaining balance on any Xfinity Home equipment installment agreement.
6
Ask which agreement governs your account. The Control Services Agreement (home control / self-monitoring) is the one that publishes the fixed early-termination formula; professionally monitored alarm service runs under the Residential Alarm Installation and Services Agreement, whose universal form states service is month-to-month unless you are subject to a minimum term but does not publish a fee formula — any fee there would come from a separate minimum-term addendum. Ask the agent to read out the actual amount on your account rather than relying on a published figure.
7
Ask for emailed or written confirmation of the disconnect order, and note the date, time, and representative's name.

Request a cancellation callback from xfinity.com/cancel

1
Go to xfinity.com/cancel.
2
Sign in with the Xfinity ID that owns the account — the callback request is behind sign-in.
3
Use the 'schedule a call' option to request a callback about cancelling.
4
When the representative calls, specify Xfinity Home as the service to disconnect and confirm the disconnect date before ending the call.
5
Ask for written confirmation, since this route still ends in a live conversation rather than a completed online action.

Cancel in person at an Xfinity Store

1
Go to xfinity.com/local/store-offers and use the search field — it prompts for a city, state, or ZIP code — or browse the store directory link on that page to find a nearby location. The page leads with service and mobile promotions, so scroll to the location search rather than expecting a list of stores.
2
Bring photo ID and any leased Xfinity Home equipment you need to hand back, so the disconnect and the equipment return happen in one visit.
3
Ask the representative to disconnect Xfinity Home and to log every returned device against your account.
4
Keep the printed receipt itemising each device returned — it is your proof against unreturned-equipment charges.

Send written termination notice under the Xfinity Home services agreement

1
Open the agreement that governs your service from xfinity.com/policies — the Xfinity Home Control Services Agreement, or the Residential Alarm Installation and Services Agreement published at xfinity.com/secureagreement.
2
The Control Services Agreement states that, unless you signed a minimum term addendum, you may terminate for any reason at any time by one of three methods: written notice to the postal address of your local Comcast business office, electronic notice to the e-mail address specified on comcast.com, or calling the customer service line during normal business hours.
3
Its Notices section requires notices to be in writing, dated and signed by you, and sent by first class mail or delivered to Comcast at 1701 John F. Kennedy Blvd., Philadelphia, PA 19103.
4
Keep a dated copy and proof of mailing. The same agreement says fees and charges keep accruing until the agreement is terminated, the services are disconnected, and all Company Equipment has been returned — so follow up by phone to confirm the disconnect actually posted.

Return leased Xfinity Home equipment after disconnection

1
Work out which devices are leased. The Residential Alarm Installation and Services Agreement says that if the Xfinity Home touchscreen/multimedia hub was not purchased by you and is not owned by you, it is leased to you and counts as Company Equipment.
2
Return the Company Equipment within ten (10) days of the date the services are disconnected, to Comcast's local business office or as otherwise directed, in good condition with normal wear and tear excepted.
3
If you do not return it, that agreement documents a monthly recurring lease fee plus applicable taxes and fees until the equipment is returned — check the current agreement for the amount — and/or a one-time unreturned-equipment charge if you terminate all Company services, again with the amount in the current agreement. The Control Services Agreement's equivalent clause says unreturned Company Equipment is charged at full retail replacement price.
4
Collect a dated receipt listing every returned device and keep it until your final bill clears.

Expect a retention offer

• No online self-service cancellation exists — every route Xfinity documents ends with a live representative on the phone or a visit to a physical store.
• The official cancel page leads with alternatives before it gets to cancelling: putting services on a temporary hold via the seasonal convenience plan, a military deployment suspension, and changing your plan to 'lower your bill'.
• Customers with a past-due balance are steered toward paying it off in monthly installments while keeping services active, rather than disconnecting.
• The online option is a request for a callback, not an immediate action, and it requires signing in first — adding a wait and a second touchpoint before anything is cancelled.
• A representative may push a downgrade instead of a full disconnect, but under a minimum-term arrangement the Control Services Agreement treats downgrading your service level before the Initial Term ends the same as terminating, which can trigger the early termination fee.
• Cancelling Xfinity Home while dropping all other Xfinity services can accelerate the whole remaining equipment installment balance onto your next bill, creating pressure to keep at least one Comcast service.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Professional monitoring and emergency dispatch stop on the disconnect date Comcast sets; the Xfinity Home touchscreen and app lose their monitored functions.
Charges continue to accrue until the agreement is terminated, the services are disconnected, and all leased Company Equipment has been returned — prepaid monthly fees covering time after the termination date are refunded, less anything still owed.
Leased Xfinity Home equipment must be back with Comcast within ten (10) days of disconnection, or unreturned-equipment charges start.
If you bought your devices on the 24-month Xfinity Home Equipment Installment Agreement and you keep at least one of Xfinity TV, Internet, or Voice, Comcast says it will continue billing the monthly installments; if you no longer receive any Xfinity TV, Internet, Voice or Home service, or if you move, it can accelerate the entire remaining balance onto your following bill.
If your account was under a minimum-term arrangement, an early termination fee may appear on the final statement — the Control Services Agreement documents it as a set amount reduced for each month you maintained service, so check the current version of your own agreement for the figures and ask the agent for the amount on your account.
Any refundable deposit is returned after service disconnection and the return of all Company Equipment, minus amounts owed including charges for damaged, altered, or unreturned equipment.
Comcast decides the form of any refund — account credit, virtual or plastic prepaid card, or check.

Refund notes

Two documented refund windows. The Residential Alarm Installation and Services Agreement states that, in addition to any statutory right of cancellation, Comcast provides a thirty (30) day money-back guarantee: cancel within the first thirty days after service activation and Comcast refunds the monthly recurring fee for your first thirty days of service plus any charges paid for standard installation. The Xfinity Home Equipment Installment Agreement separately states customers have 30 days from the date of installation to cancel service, return equipment and receive a refund — and that if you do not return the equipment under that policy you remain responsible for all outstanding charges under the installment agreement. There is also a statutory right to cancel shortly after signing — the alarm agreement's own Comcast Customer Guarantee clause calls it a "three (3) day right of cancellation," while the state-specific BUYER'S RIGHT TO CANCEL blocks vary (Arizona's, for example, runs to midnight of the third business day). Check the block for your state. Outside those windows, the Control Services Agreement provides for refunding prepaid monthly service fees covering time after the termination date, less amounts still owed. Comcast states it chooses the refund method at its sole discretion — account credit, virtual or plastic prepaid card, check, or another method. No refund route is self-serve; it runs through the representative handling the disconnect.

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FAQ

Can I cancel Xfinity Home online without talking to anyone?

No. Xfinity's own cancellation page lists exactly three routes and none of them is a self-serve online form: calling 1-800-934-6489, signing in to schedule a callback, or visiting an Xfinity Store. The callback option is an online request for a phone conversation, not an online cancellation, so a live representative is involved either way.

Does cancelling Xfinity Home trigger an early termination fee?

Only if your account is under a minimum-term arrangement — and which agreement governs you matters. The Xfinity Home Control Services Agreement (the home-control / self-monitoring product) says service runs month-to-month unless you agreed to a minimum term; where one applies, the Initial Term is two years and the agreement documents an early termination fee calculated as a set amount reduced for each month you maintained service. Check the current version of your own agreement for the figures. Downgrading your service level during the Initial Term is treated the same as terminating. Professionally monitored alarm service runs under the Residential Alarm Installation and Services Agreement, whose universal form publishes no fee formula, so ask the agent to read out the actual amount on your account.

What happens to my Xfinity Home equipment installment balance if I cancel?

Xfinity Home equipment bought on the Retail Installment Sale Agreement is billed over twenty-four monthly bills. That agreement says Comcast may accelerate the entire remaining balance onto your next bill if you no longer receive Xfinity TV, Internet, Voice and Home services, or if you move to a different address. If you cancel Xfinity Home but keep at least one of Xfinity TV, Internet, or Voice, the agreement says the monthly installments continue as normal.

Do I have to send back my Xfinity Home touchscreen and sensors?

You have to return anything that is leased. The Residential Alarm Installation and Services Agreement treats the Xfinity Home touchscreen/Multimedia Hub as leased Company Equipment unless you purchased or own it, and requires it back within ten days of the date the services are disconnected. If you do not return it, the agreement documents a monthly recurring lease fee plus applicable taxes and fees until it comes back, and/or a one-time unreturned-equipment charge if you terminate all Company services — check the current agreement for the amounts. Get a receipt listing every device.

Is there a money-back window if Xfinity Home doesn't work out?

Yes, two documented ones. The Residential Alarm Installation and Services Agreement provides a thirty-day money-back guarantee — cancel within the first thirty days after service activation and Comcast refunds the monthly recurring fee for those first thirty days plus standard installation charges. The Equipment Installment Agreement separately gives customers 30 days from installation to cancel service, return equipment and receive a refund. There is also a statutory right to cancel shortly after signing: the alarm agreement's own guarantee clause calls it a "three (3) day right of cancellation," while the state-specific BUYER'S RIGHT TO CANCEL blocks vary (Arizona's, for example, runs to midnight of the third business day), so check the block for your state.

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