Track this subscription with Gravity→No bank sync

Verified from official sourceBilling partner can change the steps

Difficulty B · 29/100— Mostly straightforward

How to cancel The New Yorker

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

The New Yorker does let you cancel online, but not from your newyorker.com profile — the cancel link sits on Condé Nast's separate Customer Care portal at w1.buysub.com and requires signing in first. Email and phone work too. If you subscribed inside the iPhone app, cancel through the App Store instead.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel online through The New Yorker Customer Care portal Cancel by emailing Customer Care Cancel by phone with Customer Care Cancel an App Store subscription

Fast answer

Where to start with The New Yorker

Open official help

Can you cancel online?: yes
Where to start: The New Yorker Customer Care portal at w1.buysub.com (not your newyorker.com profile) — or the App Store, if you subscribed inside the iPhone or iPad app.
Apple or Google billed?: Possible
Keeps access until: Not documented on The New Yorker's own help pages for subscriptions billed directly — confirm your end date with Customer Care when you cancel. App Store subscribers keep access through the end of the period already paid for.
Notice period: 1 days
Contract / fees: No term contract, minimum commitment or early-termination fee is documented for The New Yorker. The only documented deadline appears on the App Store side: auto-renew must be turned off at least 24 hours before the end of the current period.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel online through The New Yorker Customer Care portal

1
Open The New Yorker's Customer Service FAQ page at w1.buysub.com — this is the Condé Nast Customer Care portal, linked from newyorker.com, and it is a different site from your newyorker.com profile.
2
Sign in to your Customer Care account, or use the "Create an account" link if you have not registered on this portal before. The cancel page errors out if you open it without a signed-in session.
3
Select the "Cancel your subscription online" link listed among the FAQ options.
4
Follow the prompts through to the cancellation confirmation page, and save or screenshot that confirmation.

Cancel by emailing Customer Care

1
Email NYRcustserv@cdsfulfillment.com, the Customer Care address published on The New Yorker's FAQ page.
2
Use the subject line "Cancel My Subscription," which is the wording the FAQ specifies.
3
Include the name and mailing address on the subscription, plus your account number if you have it, so they can locate the record.
4
Keep the reply as your record — the FAQ warns that a request may still be processing after you send it.

Cancel by phone with Customer Care

1
Call the Customer Care number published on The New Yorker's FAQ page: 1-800-444-7570.
2
Give the representative the name and mailing address on the subscription, or your account number, and state that you want to cancel.
3
Ask the representative to confirm the cancellation and tell you the end date of your access before you hang up.

Cancel an App Store subscription

1
Open Settings on your iPhone or iPad, tap your name at the top, then tap Subscriptions.
2
Select The New Yorker from the list and tap Cancel Subscription.
3
Do this at least 24 hours before the current period ends — the App Store listing states auto-renew must be turned off at least 24 hours before the end of the current period, and that the account is charged for renewal within 24 hours prior to that point.

Expect a retention offer

• Cancellation is not surfaced in your newyorker.com account settings — the documented path is a separate Customer Care portal on a different domain (w1.buysub.com), which most subscribers will not find on their own.
• The cancel link only works from inside a signed-in session; opening it directly returns a generic "An error occurred while processing your request" page that pushes you toward calling or emailing instead.
• You may need to register a Customer Care account on the billing portal even though you already have a newyorker.com login.
• The FAQ pre-warns that bills can keep arriving after you cancel because the request may still be processing, and tells subscribers to disregard the additional notices — which makes it hard to tell a stuck cancellation from a normal lag.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Your cancellation runs through the Customer Care portal and ends at a confirmation page — save or screenshot it, since it is your only proof.
Billing notices can still arrive afterward; the FAQ states a request may still be processing and tells you to disregard additional notices.
Payments already sent can take up to two weeks to be received and processed, per the same FAQ, so a charge in flight may still land.
The New Yorker's own help pages do not document exactly when digital access stops after a direct cancellation — confirm your end date with Customer Care.
App Store subscribers keep reading through the end of the period they have already paid for.

Refund notes

The New Yorker's own Customer Service FAQ does not publish a refund policy for canceled subscriptions, so there is no self-serve refund path to point to. Ask Customer Care directly about any unserved portion of your term, and check current terms and pricing with them rather than relying on figures quoted by third-party sites.

Gravity for iPhone

Canceled The New Yorker? Track your other renewals in Gravity

Gravity tracks every renewal date, sends reminders before free trials and renewals, and gives you step-by-step help canceling anything else, on iPhone, no bank login.

No bank login
Private / on-device
AI cancel assistant

Track renewal datesFree trial alertsStep-by-step cancellation help

Download Gravity

FAQ

Can I cancel The New Yorker online, or do I have to call?

You can cancel online. The New Yorker's Customer Service FAQ lists a "Cancel your subscription online" link, so no phone call is required. The catch is where it lives: the link is on the Condé Nast Customer Care portal at w1.buysub.com, not in your newyorker.com profile, and you have to sign in to the portal before the cancel link will work. Email and phone are offered as alternatives.

Why does canceling The New Yorker send me to buysub.com instead of newyorker.com?

Condé Nast runs New Yorker subscriber billing through a separate Customer Care portal operated by its fulfillment partner (w1.buysub.com). The split is deliberate: account.newyorker.com handles your username and password, while the buysub portal handles billing, expiration dates, address changes and cancellation. It is the correct site, not a phishing page — but expect to sign in or register there separately from your newyorker.com login.

I canceled The New Yorker but I'm still getting bills — did the cancellation fail?

Not necessarily. The New Yorker's own FAQ addresses this directly: if you have canceled but are still receiving bills, your request may still be processing, and you can disregard any additional notices. The same FAQ notes that payments can take up to two weeks to be received and processed. If notices keep arriving well beyond that, follow up with Customer Care and reference your cancellation confirmation.

I subscribed to The New Yorker inside the iPhone app — how do I cancel?

Cancel through the App Store, not through the New Yorker website or Customer Care. Apple is the merchant of record for in-app subscriptions, so the buysub portal has no record to cancel. The App Store listing, published by Advance Magazine Publishers, states that auto-renew must be turned off at least 24 hours before the end of the current period — so don't leave it until renewal day.

Will I get a refund for the remaining issues on my New Yorker subscription?

Don't assume one. The New Yorker's own Customer Service FAQ does not publish a refund policy for canceled subscriptions, and plenty of secondhand guides state pro-rated refund rules that aren't backed by any New Yorker-controlled page. Ask Customer Care directly about the unserved portion of your term, and check current terms and pricing with them rather than relying on figures quoted elsewhere.

Gravity

Track renewals before the next surprise charge.

Gravity helps you track subscription renewals, monitor free trials, and keep a clean list of what still needs attention.

Track subscription renewalsTrack free trialsStay ahead of billing datesUse the cancellation hub