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How to cancel The New York Times

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

To cancel, sign in to your account on the New York Times website, open Subscription Overview, and under Manage Subscription select Cancel Subscription, then follow the prompts. Some subscriptions instead require contacting the Times by live chat or phone through its Help Center. Check the current cancellation terms before you finish.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

If billed directly by The New York Times and eligible for account cancellation If you prefer support-assisted cancellation If billed through a third party such as Apple App Store or Google Play

Fast answer

Where to start with The New York Times

Open official help

Can you cancel online?: depends
Where to start: Account > Subscription Overview
Apple or Google billed?: Possible
Keeps access until: After cancellation you have limited access, depending on the plan and billing provider
Verified on: 2026-04-16

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If billed directly by The New York Times and eligible for account cancellation

1
Open your account.
2
Select Subscription Overview.
3
In the Manage Subscription section, select Cancel your Subscription.
4
Follow the instructions to cancel.

If you prefer support-assisted cancellation

1
Call 866-273-3612 in the U.S. during the support hours listed by The New York Times, or use the Contact Us button on the help page to chat with a Care Advocate.

If billed through a third party such as Apple App Store or Google Play

1
Contact the third party that bills your subscription and cancel there.

Expect a retention offer

• For some subscriptions, cancellation requires contacting a live 'Care Advocate' by chat or phone instead of a self-service button.
• A retention offer such as a discounted renewal rate is typically presented before cancellation is finalized.
• Cancellation is widely reported to take longer than signing up.

Decline script

“Please cancel my subscription effective at the end of the current billing period and email me written confirmation. I've made my decision and I'm not interested in a discounted rate or any other offer.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

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FAQ

Can I cancel The New York Times online?

Sometimes. The New York Times says eligible direct-billed digital and home delivery subscriptions can be canceled in Account under Subscription Overview.

Can I cancel The New York Times by phone or chat?

Yes. The New York Times provides U.S. phone support and Care Advocate chat for cancellation help.

What if I subscribed through Apple or Google Play?

The New York Times says third-party billed subscriptions must be canceled with that third party.

Where do I start canceling a direct-billed New York Times subscription?

Start in Account, then open Subscription Overview and use the Cancel your Subscription option in Manage Subscription.

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