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Verified from official source

Difficulty B · 25/100— Mostly straightforward

How to cancel Synthesia

Cancel Synthesia from the web app: click your profile icon, open Account info, go to Billing, click the three-dot menu, choose Cancel your subscription, and confirm. You keep access until the end of the billing period — after which you lose access to Synthesia and every video in the account, so export anything you want first.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel a Starter or Creator plan in the web app If you're on an Enterprise plan, locked out, or cancelled by mistake

Fast answer

Where to start with Synthesia

Open official help

Can you cancel online?: yes
Where to start: Synthesia > profile icon > Account info > Billing
Apple or Google billed?: Not commonly documented
Keeps access until: The end of your current billing period — a banner at the top of the page confirms the date. Once it passes you lose access to Synthesia and to all videos in your account.
Contract / fees: Synthesia's refund and billing policy states that all purchases are non-cancelable and, except where the Contract expressly states otherwise, non-refundable, even if the subscription wasn't used. Enterprise customers with signed Order Forms cannot self-cancel and have to go through their account team.
Verified on: 2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel a Starter or Creator plan in the web app

1
Select the user profile icon in Synthesia.
2
Select Account info.
3
Navigate to Billing.
4
Select the three-dot menu.
5
Select Cancel your subscription and confirm.

• Synthesia says self-serve cancellation is available on the Starter and Creator plans. If you can't find this option, or you're locked out of your account, Synthesia says to contact the Support Team to cancel instead.
• After cancelling you keep access until the end of your current billing period, and a banner at the top of the page confirms when access will end.
• Synthesia says paid plans renew automatically at the same per-unit price as your current term, so cancel from Billing before your renewal date to stop a renewal — a reminder email isn't guaranteed for every plan.

Source: help.synthesia.io — the provider's own documentation for these steps.

If you're on an Enterprise plan, locked out, or cancelled by mistake

1
Enterprise customers with signed Order Forms should contact their Synthesia account team rather than using the self-serve Billing menu.
2
If you can't find the Cancel your subscription option, or you're locked out of your account, contact the Synthesia Support Team and ask them to cancel it for you.
3
If you cancelled by accident, contact the Synthesia Support Team within 48 hours of cancelling and ask them to reverse it.

• Synthesia says a mistaken cancellation can be reversed within 48 hours 'where possible' — it is not guaranteed.

Source: help.synthesia.io — the provider's own documentation for these steps.

Common problems

Only official-source troubleshooting notes are included here.

There's no Cancel your subscription option under the three-dot menu.

Synthesia says the option appears on the Starter and Creator plans. Enterprise customers on a signed Order Form go through their account team. If you can't find it at all, or you're locked out of the account, Synthesia says to contact the Support Team to cancel instead.

You need your videos after the billing period has ended.

Synthesia says you won't be able to access or download them once access ends, so there is no post-cancellation export route. Download everything before the date shown in the cancellation banner.

You want to reduce spend without losing access entirely.

Synthesia documents a downgrade path: from Billing, select Downgrade plan and choose a lower tier. Downgrades take effect at the start of your next billing period and you keep your current plan's features until then.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

You keep access until the end of your current billing period, and a banner at the top of the page confirms when that is.
Once the period ends you lose access to Synthesia and to every video in the account — export them before that date.
The plan does not renew, and Synthesia's policy does not refund the remainder of the term.
If you change your mind within 48 hours, Synthesia says support may be able to reverse the cancellation.

Refund notes

Synthesia's refund and billing policy states that all purchases are non-cancelable and, except where the Contract expressly states otherwise, non-refundable — including when the subscription hasn't been used.
The one documented exception is charges taken during a confirmed technical access issue, which Synthesia says support may review.

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FAQ

How do I cancel my Synthesia subscription?

Select the user profile icon in Synthesia, select Account info, navigate to Billing, select the three-dot menu, select Cancel your subscription, and confirm. Synthesia documents this self-serve option on the Starter and Creator plans; Enterprise customers with signed Order Forms have to contact their account team instead.

Do I lose my videos when I cancel Synthesia?

Yes, once the billing period ends. Synthesia says that after your current billing period you lose access to Synthesia and all videos in your account, and won't be able to access or download them afterwards. Export everything you want to keep before the date shown in the banner at the top of the page.

Can I get a refund from Synthesia if I cancel early?

Generally no. Synthesia's refund and billing policy states that all purchases are non-cancelable and, except where the Contract expressly states otherwise, non-refundable, even if the subscription wasn't used. The one documented exception is charges taken during a confirmed technical access issue, which support may review.

I cancelled Synthesia by mistake — can I undo it?

Possibly, if you move fast. Synthesia says to contact its Support Team within 48 hours of cancelling to reverse it, where possible. Outside that window you would need to resubscribe, and your videos are only accessible until the paid period ends.

Why is there no Cancel Subscription option in my Synthesia account?

Synthesia documents self-serve cancellation on the Starter and Creator plans only. If you're on an Enterprise plan with a signed Order Form, Synthesia directs you to your account team instead. And if you simply can't find the option, or you're locked out of the account, Synthesia says to contact its Support Team and have them cancel it for you.

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