How to cancel Start Rescue

1. 1

   Log in to your online Customer Lounge at startrescue.co.uk/customer-lounge.

2. 2

   Select the policy you no longer want.

3. 3

   Click "Manage Payment Card or Cancel Policy".

4. 4

   Choose "Cancel Policy" and confirm.

5. 5

   Do it before the next payment is due. Start Rescue says payment is taken 2 days before the policy is due to renew, so build in that gap.

6. 6

   Keep the confirmation and check your card statement across the old renewal date.

• • Start Rescue says that on Continuous Monthly Cover you cannot disable Automatic Renewal Protection — cancelling the policy before the next payment is the mechanism.
• • The same Customer Lounge screen is where the payment card is changed, so make sure you pick "Cancel Policy" and not "Change Payment Card".

Source: startrescue.co.uk — the provider's own documentation for these steps.

1. 1

   Understand the refund position first: Start Rescue says it does not provide refunds after the 14-day cooling-off period or if a claim has been made.

2. 2

   Decide whether you want to end the cover now or simply stop it renewing — with no refund available, stopping the renewal usually leaves you better off.

3. 3

   To cancel outright, contact Customer Services on 01206 655000. Start Rescue says annual cancellations after the cooling-off period must be arranged through that team.

4. 4

   To stop the renewal instead, log in to the Customer Lounge, select the policy, click "Manage Automatic Renewal Settings & Saved Cards" and choose "OPT-OUT OF RENEWAL PROTECTION".

5. 5

   Confirm in writing which of the two you have done, and check no payment is taken two days before the renewal date.

• • Start Rescue's wording says the renewal payment, including the administration fee, is taken from the payment card up to 2 days before the policy is due to expire.
• • It also says that if Automatic Renewal Protection is not enabled you do not need to do anything — the policy simply ends on the date shown in the renewal reminders.

Source: startrescue.co.uk — the provider's own documentation for these steps.

1. 1

   Check the window. Start Rescue's policy wording gives a cooling-off period of 14 days from the time you receive the policy information or your policy start date, whichever is later.

2. 2

   Contact Customer Services on 01206 655000 — Start Rescue's FAQ says to use that team inside the cooling-off period whether you hold an annual or a monthly policy.

3. 3

   Say you are cancelling within the cooling-off period, and confirm you have not made a claim.

4. 4

   On Annual Cover, the wording refunds the premium paid and the arrangement and administration fee, provided no claim has been made. On Continuous Monthly Cover it refunds the premium paid on the same condition.

5. 5

   Ask for the refund figure to be confirmed in writing before you finish.

• • Start Rescue is explicit that the 14-day cooling-off period applies from when you first took out the policy and does not apply every month, so a monthly policy does not get a fresh cooling-off period at each renewal.
• • For Short-Term European Cover the wording says a refund of premium or arrangement and administration fee is not available at all.

Source: startrescue.co.uk — the provider's own documentation for these steps.

1. 1

   Log in to the online Customer Lounge and select the policy you do not want to renew.

2. 2

   Click "Manage Automatic Renewal Settings & Saved Cards".

3. 3

   Choose "OPT-OUT OF RENEWAL PROTECTION".

4. 4

   Check the setting now shows as disabled — Start Rescue says the setting shows as either Enabled (on) or Disabled (off).

5. 5

   Diarise the expiry date, and check no payment is taken two days before it.

• • Start Rescue says you can turn Automatic Renewal Protection on or off at any time either online in the Customer Lounge or by calling its Customer Services Department.
• • This route does not apply to Continuous Monthly Cover, where the wording says the setting cannot be disabled and you cancel the policy instead.

Source: startrescue.co.uk — the provider's own documentation for these steps.