How to cancel AA

1. 1

   Open theaa.com/help-support/contact-us-breakdown and scroll to "Cancel breakdown cover".

2. 2

   Choose the "Cancel online" option — the AA describes it as seeing your options or cancelling your cover in your account.

3. 3

   Follow the "Log in to cancel" link and sign in to your AA account.

4. 4

   Work through the cancellation options shown against your policy and confirm.

5. 5

   Save the confirmation and check the next payment date on your statement.

• • The AA lists this alongside a phone route on the same page, so if the account does not show a cancel option for your policy the documented fallback is the customer services line.
• • The AA's terms booklet applies to the account route as well as the phone route: monthly Continuous Cover still needs a minimum of 30 days' notice.

Source: theaa.com — the provider's own documentation for these steps.

1. 1

   Confirm from your membership statement or the AA app that you are on Continuous Cover — cover paid for monthly that, in the AA's words, "runs on a continuous basis until cancelled".

2. 2

   Give notice through your AA account or by calling 0343 316 4444, and state that you are giving the minimum of 30 days' notice the terms require.

3. 3

   Ask the AA to confirm the date the cover ends. The booklet says cancellation "will take effect at the next payment date following the end of the notice period".

4. 4

   Expect the monthly payments to continue during the notice period — the AA's terms say "[n]o refunds will be considered" for Continuous Cover cancelled after the cooling-off period.

5. 5

   Check the statement after that final payment date to be sure nothing else is collected.

• • The AA also documents that downgrading rather than cancelling "will take effect at the next payment date and no part refund for the premium will be considered".
• • The 30 days is notice, not a cancellation fee — but it does mean the money keeps leaving your account during it.

Source: theaa.com — the provider's own documentation for these steps.

1. 1

   Understand the position before you call: the AA's terms give no refund on Annual Cover cancelled after the cooling-off period except where a member on the policy dies, or is permanently unable to drive due to illness or injury.

2. 2

   Decide whether you actually need to cancel now or simply stop the renewal — since there is no refund, stopping the auto-renewal usually costs you nothing and keeps the cover you have paid for.

3. 3

   To stop the renewal only, complete the AA's opt-out form at theaa.com/help-support/stop-auto-renew, or chat or call.

4. 4

   To cancel outright, log in to your AA account or call 0343 316 4444.

5. 5

   If you are claiming one of the two refund grounds, say so explicitly and ask for the pro-rated calculation in writing.

• • The AA's terms describe those refunds as calculated "on a pro rated basis".
• • Annual Cover also has a suspension route: the terms say you may be entitled to suspend the membership once in each Membership Year for at least 90 days and no more than 5 years if you are living abroad, have cover from another provider, have breakdown services included with a new car purchase, or are temporarily unable to drive due to illness or injury. Suspension is not cancellation and carries no refund for the unused cover.

Source: theaa.com — the provider's own documentation for these steps.

1. 1

   Check the dates. The AA's cooling-off period "begins from the moment you purchase your policy and continues until 14 days from the start date or the date you receive your documents, whichever is later".

2. 2

   Contact the AA inside that window through your account or on 0343 316 4444 and say you are cancelling within the cooling-off period.

3. 3

   Expect a deduction. On both Annual and Continuous Cover the terms refund the premium paid "minus a £20 adjustment fee payable to AAISL for processing the changes made" where you have not used the service.

4. 4

   If you have already called the AA out, the refund is the premium paid "less the charges for assistance provided" instead.

5. 5

   Get the refund figure confirmed in writing before you close the conversation.

• • The booklet defines the cooling-off period as running from the moment you buy the policy, so it is a one-off window rather than one that reopens — it ends 14 days from the start date or the date you receive your documents, whichever is later.
• • The £20 figure is the AA's own, quoted from its April 2025 terms and conditions booklet.

Source: theaa.com — the provider's own documentation for these steps.

1. 1

   Go to theaa.com/help-support/stop-auto-renew.

2. 2

   Read the AA's own warning on that page: the form is only for opting out of automatic renewal, not for cancelling the policy itself.

3. 3

   Fill in the form for the policy concerned. The AA says that if you have more than one policy with it you need to complete a separate form for each one.

4. 4

   Expect to still receive a renewal reminder — the AA says it will still send one when it is time to renew.

5. 5

   If what you actually want is to end the cover now, use the cancellation route instead, which the AA routes through chat or a phone call.

• • Opting out means the cover stops at the end of the current term rather than ending immediately, so you keep what you have paid for.
• • The AA's already-with-us page documents the same choice, and says you can opt out any time after purchase using the form, chat, or a call.

Source: theaa.com — the provider's own documentation for these steps.