How to cancel Green Flag

1. 1

   Open greenflag.com/contact-us and find the "Make a change to your policy" section.

2. 2

   Use the "Message us online if you need to:" option — Green Flag lists "Cancel your policy" there alongside updating your details, upgrading your cover and renewing, and opens its web messaging chat from that block.

3. 3

   Give your policy number and say clearly that you want to cancel, and from what date.

4. 4

   If you would rather speak to someone, Green Flag gives 0345 877 6334 on the same page, open Monday to Friday 8am–7pm, Saturday 9am–5pm and Sunday 10am–5pm.

5. 5

   Ask for written confirmation of the cancellation date and of the refund or fee before you close the conversation.

• • Green Flag publishes no cancel button in a self-service account area for breakdown cover — the documented routes are web messaging and the phone.
• • The policy booklet says the cover is arranged by Green Flag Limited and that anything you need to update it on can be done by contacting Green Flag on the numbers in the booklet or by going online at greenflag.com/contact-us.

Source: greenflag.com — the provider's own documentation for these steps.

1. 1

   Check the window. Green Flag's booklet says that if you have just bought the policy or just renewed and you cancel within 14 days of the policy starting or of you receiving the documents, whichever is later, that is the cooling-off period.

2. 2

   Contact Green Flag through web messaging on the contact page or on 0345 877 6334 inside that window.

3. 3

   Say you are cancelling within the cooling-off period and confirm you have not made a claim — the booklet gives a full refund "as long as you haven't made a claim".

4. 4

   Ask for the refund to be confirmed in writing.

5. 5

   Watch for the money and check the payment has stopped on the next collection date.

• • Green Flag applies the same cooling-off window at renewal, not just when the policy is new.
• • The booklet is explicit that cancelling a direct debit does not cancel your policy on its own.

Source: greenflag.com — the provider's own documentation for these steps.

1. 1

   Check whether you have called Green Flag out since the cover year started, because it decides whether there is anything to refund.

2. 2

   Contact Green Flag through the contact page's web messaging option or on 0345 877 6334 and ask to cancel.

3. 3

   If you have not claimed since that cover year started, Green Flag's booklet gives a refund based on how long your policy had left.

4. 4

   If you have called Green Flag out, expect nothing back — the booklet says you can still cancel but you won't get anything back.

5. 5

   If you pay by instalments and have claimed, ask what the credit agreement leaves owing before you cancel — the booklet says unpaid instalments already fallen due and the total remaining balance become payable.

6. 6

   Get the final figure in writing.

• • Green Flag's own FAQ frames the administration fee by policy number: policies beginning "GF-POL" have paid the admin and arrangement fee upfront so no cancellation fee applies, while policies beginning just "GF" may attract an administration fee for cancelling outside the 14-day cooling-off period.
• • Green Flag's renewals page describes the same fee as covering administering your policy and answering calls, and says it means you will not be charged fees for cancelling your cover or making changes.

Source: greenflag.com — the provider's own documentation for these steps.

1. 1

   Go to greenflag.com/contact-us and find "Want to update your renewal preference?".

2. 2

   Use Green Flag's online form at amends.greenflag.com to switch from automatic to manual renewal.

3. 3

   If you bought your cover through a price comparison website, or you have MAYDAY cover, use the separate form Green Flag links for those policies instead.

4. 4

   Do this before your renewal date — Green Flag's renewals page says that if you want to cancel, change your cover or update your details you must let it know before then.

5. 5

   Diarise the renewal date and check no payment is taken on or after it.

• • This route keeps the cover you have already paid for and simply stops the next 12-month term starting, which is usually better value than cancelling mid-year.
• • Green Flag's renewals page says that on automatic renewal, a policy you are happy with renews for another 12 months with nothing for you to do.

Source: greenflag.com — the provider's own documentation for these steps.