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Verified from official source
Difficulty A · 5/100— Easy to cancel

How to cancel Gousto

To cancel Gousto, log in, open My Gousto, click Subscription Settings, then Cancel Subscription — or in the app go to Profile > Manage Subscription and tap Cancel Subscription. Cancelling removes future orders you haven't picked recipes for; any box you have already chosen recipes for must be cancelled separately or it will still be delivered.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

If you're cancelling on the websiteIf you're cancelling in the Gousto appIf you want the whole account closed, not just the subscription

Fast answer

Where to start with Gousto

Open official help
Can you cancel online?
yes
Where to start
gousto.co.uk > My Gousto > Subscription Settings, or the Gousto app > Profile > Manage Subscription
Apple or Google billed?
Not commonly documented
Keeps access until
Your account stays open after the subscription is cancelled — Gousto's help centre says you can still log in to reactivate the subscription or order a one-off box; only boxes already scheduled with chosen recipes will still arrive unless cancelled individually.
Verified on
2026-09-02

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If you're cancelling on the website

  1. 1

    Log in and click My Gousto.

  2. 2

    Click Subscription Settings.

  3. 3

    Click Cancel Subscription and follow the confirmation.

  4. 4

    Cancel any boxes you have already chosen recipes for individually — the article flags this twice, because cancelling the subscription "will not do that for you automatically".

  • • Gousto describes itself in the same article as "a flexible subscription-based service" where customers can skip, cancel, or order extra boxes whenever they like.

Source: gousto.co.uk — the provider's own documentation for these steps.

If you're cancelling in the Gousto app

  1. 1

    Log in and tap Profile, then Manage Subscription.

  2. 2

    Review your subscription status on this screen.

  3. 3

    Scroll down and tap Cancel Subscription.

  4. 4

    Check your upcoming orders separately and cancel any box with recipes already picked.

  • • The app and website routes end in the same place; use whichever you signed up on — both are documented in the same help article.

Source: gousto.co.uk — the provider's own documentation for these steps.

If you want the whole account closed, not just the subscription

  1. 1

    Understand the difference first: cancelling the subscription stops future boxes but leaves the account usable; cancelling the account deactivates it entirely.

  2. 2

    Gousto warns you lose your personal recommendations and cookbook, and can't get back in without going through its customer care team.

  3. 3

    To proceed, contact Gousto Customer Care and ask for the account to be cancelled — there is no self-serve button for full account closure.

  • • For most people the subscription cancellation is enough: Gousto's article notes you can still reactivate or order a one-off box later from a cancelled subscription.

Source: gousto.co.uk — the provider's own documentation for these steps.

Common problems

Only official-source troubleshooting notes are included here.

I cancelled but was still charged for a box.

Check whether the box had recipes chosen before you cancelled — Gousto's help centre is explicit that those boxes are not cancelled with the subscription and still ship. If the charge relates to anything else, contact Gousto customer care with the date and time you cancelled.

I only want a break, not to leave for good.

Cancelling the subscription already works like a pause at Gousto: the account survives, and Gousto documents reactivation and one-off boxes for cancelled subscribers. If you only want to miss a week or two, Gousto's help centre documents skipping instead — a skip cancels a single order and your regular deliveries resume after the skipped week.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

  • All future orders you have not picked recipes for are removed automatically, per Gousto's help centre.
  • Any box you had already chosen recipes for remains scheduled until you cancel it individually.
  • Your account stays live: Gousto documents that you can reactivate the subscription or order a one-off box later without creating a new account.

Refund notes

  • Gousto's cancellation articles document prevention rather than refunds: cancelling removes unchosen future orders, and a box already locked with chosen recipes still comes. If a box arrives that you believe should not have, the "box still coming" article's instruction is to contact the customer care team so they can look into what happened.

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FAQ

How do I cancel my Gousto subscription?

Log in at gousto.co.uk, click My Gousto, then Subscription Settings, then Cancel Subscription — or in the app tap Profile, then Manage Subscription, scroll down and tap Cancel Subscription. Both routes come from Gousto's own help centre, which also warns you to cancel any boxes you've already picked recipes for separately.

Why is a Gousto box still coming after I cancelled?

Because you had already chosen recipes for it. Gousto's help centre explains that cancelling the subscription removes empty upcoming orders only; a box with selected recipes must be cancelled individually. If you think that isn't what happened in your case, Gousto's documented advice is to contact its customer care team to investigate.

Does cancelling my Gousto subscription delete my account?

No — they are two different things. Gousto's help centre says cancelling the subscription stops future boxes but you can still access your account to reactivate or order a one-off box, while cancelling the account deactivates it, loses your recommendations and cookbook, and is done by contacting Customer Care rather than a button.

Can I go back to Gousto after cancelling my subscription?

Yes. Gousto's help centre states that after cancelling the subscription you can still access your Gousto account to reactivate it or order a one-off box, and it keeps a dedicated article on reactivating. Cancelling the subscription rather than the whole account is what keeps that door open.

How do I cancel Gousto in the app?

Open the Gousto app, log in, tap Profile and then Manage Subscription. That screen shows your subscription status; scroll down, tap Cancel Subscription and confirm. Then check your deliveries and cancel any box that already has recipes picked, because the app cancellation doesn't remove those automatically.

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Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by Gousto. Trademarks belong to their respective owners. Steps verified against official sources on 2026-09-02.

Official source

How do I cancel my subscription? | Gousto Help Centre • Last verified: 2026-09-02

Open official help