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Difficulty F · 74/100— Very hard to cancel

How to cancel Frontpoint

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
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Author: Viral App Labs LLC

Frontpoint cancellation is phone-only: call 877-602-5276, menu option 7, 8 a.m.–7 p.m. ET weekdays, and an Account Specialist gives you instructions to complete it. There is no cancel button in MyFrontpoint. Early termination fees live in your individual contract, viewable under My Account, Documents. A final month's payment may still be due. New customers have a documented 30-day risk-free return.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel Frontpoint monitoring by phone Return within the 30-day risk-free trial Pull your Frontpoint contract before you call

Fast answer

Where to start with Frontpoint

Open official help

Can you cancel online?: no
Where to start: Phone — Frontpoint Account Specialist line at 877-602-5276, menu option 7 (8 a.m.–7 p.m. ET, Mon–Fri)
Apple or Google billed?: Not commonly documented
Keeps access until: Professional monitoring continues until Frontpoint processes the cancellation. Frontpoint does not publish a fixed end date and notes that additional payment may be required, including the final month's payment for service, so confirm the exact stop date with the Account Specialist on the call.
Contract / fees: Frontpoint sells and bills monitoring directly to the customer rather than through a third-party dealer, so the reader contacts Frontpoint itself. Frontpoint does not publish a standard term length or early termination fee: its cancellation article states that "Additional information regarding Frontpoint's cancellation policy and early termination fees are set forth in your contract." Each customer's own agreement is the controlling document and can be downloaded at my.frontpointsecurity.com/account/documents (or Frontpoint app, My Account, Documents), where the contract is the first item listed. A primary account login is required; secondary logins cannot view that page. No general written-notice period, and no post-cancellation equipment return requirement outside the 30-day risk-free trial, is documented on Frontpoint's help pages, so check your own contract for both.
Verified on: 2026-07-26

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel Frontpoint monitoring by phone

1
Before calling, download your contract at my.frontpointsecurity.com/account/documents so you know your own term and any early termination fee — Frontpoint says those specifics live in your agreement, not on its website.
2
Call Frontpoint at 877-602-5276 and choose menu option 7, between 8 a.m. and 7 p.m. Eastern, Monday through Friday.
3
Tell the Frontpoint Account Specialist you want to cancel monitoring. Expect alternatives first: a Mover Kit if you are relocating, troubleshooting if the system has been misbehaving, or a discussion of payment options if cost is the reason.
4
Follow the instructions the specialist gives you to complete the cancellation — Frontpoint's wording is that the specialist will provide instructions on completing it, so the call itself may not be the final step.
5
Ask what is still owed. Frontpoint states additional payment may be required, including the final month's payment for service.
6
Ask for written confirmation of the cancellation and the date monitoring ends, and keep it with your records.

Return within the 30-day risk-free trial

1
Check the date your initial equipment arrived — Frontpoint's 30-day risk-free trial period runs from when you receive that first shipment.
2
Contact Frontpoint Customer Support to initiate a return on your system while you are still inside the 30-day window.
3
Send the equipment back as instructed. Frontpoint documents a full refund for equipment and monthly monitoring paid, including return shipping.
4
Watch the card or account that was billed for the refund, and keep the return tracking and any Frontpoint confirmation.

Pull your Frontpoint contract before you call

1
Sign in at my.frontpointsecurity.com using your primary account login — secondary logins do not have permission to view the documents page.
2
Go to my.frontpointsecurity.com/account/documents, or in the Frontpoint app open My Account then Documents.
3
Your contract is the first item on the page. Click View to download or print it.
4
Read the cancellation and early termination sections — this is the document Frontpoint points to for term length, notice and any early termination fee.

Expect a retention offer

• Cancellation cannot be completed without speaking to a live Frontpoint Account Specialist
• Mover Kit offered as an alternative if you are cancelling because you are relocating
• Troubleshooting and support offered first if the reason is a system or service problem
• A discussion of payment options offered first if the reason is cost or affordability
• Phone line is limited to 8 a.m.–7 p.m. Eastern, Monday through Friday — no weekend cancellation window

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

The Account Specialist provides instructions for completing the cancellation, so the phone call alone may not finish the process — follow through on whatever they ask for.
Additional payment may be required, including the final month's payment for service.
Any early termination fee is governed by your individual Frontpoint contract, which Frontpoint says sets out both the cancellation policy and the fees.
Professional monitoring and emergency dispatch stop once the cancellation takes effect; whether any equipment must be returned is set by your contract, since Frontpoint documents a return requirement only for the 30-day risk-free trial.
Monthly billing runs on the first of each month to the payment method on file, so watch that account for one more charge and confirm no further charges post.

Refund notes

Frontpoint documents one refund path: the 30-Day Risk-Free Trial Period, which runs 30 days from when you receive your initial equipment. Within that window Frontpoint states it will provide a full refund for equipment and monthly monitoring paid, including return shipping, and you must contact Customer Support to initiate the return. It is not self-serve. Outside that window Frontpoint documents no mid-cycle refund; instead it warns that additional payment may be required, including the final month's payment for service. Monitoring bills on the first day of each month to the card, debit or checking account on file, and Frontpoint is paperless-only for automated payments.

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FAQ

Can I cancel Frontpoint online or in the Frontpoint app?

No. Frontpoint's help center routes all cancellations to a phone call: 877-602-5276, menu option 7, between 8 a.m. and 7 p.m. Eastern, Monday through Friday. MyFrontpoint.com and the app handle billing, payment details, address changes, moving and contract documents, but there is no self-serve cancel option in either.

Does Frontpoint charge an early termination fee?

Frontpoint does not publish a single figure. Its cancellation article says the cancellation policy and early termination fees are set forth in your contract. Download your agreement at my.frontpointsecurity.com/account/documents, or in the app under My Account then Documents, and read the cancellation section before you call so you know your own exposure.

How does Frontpoint's 30-day risk-free trial work?

Frontpoint documents a 30-day risk-free trial period running from when you receive your initial equipment. If you are not satisfied, Frontpoint states it will provide a full refund for equipment and monthly monitoring paid, including return shipping. You contact Frontpoint Customer Support to initiate the return of your system.

I'm moving — do I have to cancel Frontpoint?

Frontpoint's own guidance is that you do not. It points movers to the Move Portal, an online form that updates your account information on your moving day and sends a Mover's Kit with adhesives for remounting sensors, door stickers, window decals and a yard sign, so the system travels with you instead of being cancelled.

Will Frontpoint bill me again after I call to cancel?

Possibly. Frontpoint's cancellation page notes that additional payment may be required, including the final month's payment for service. Monthly monitoring is billed to the card, debit or checking account on file on the first day of each month, so ask the Account Specialist exactly what is still owed and when monitoring actually stops.

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