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How to cancel Figma

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Figma Professional teams cancel in-product: file browser sidebar, pick the team, Admin, Settings tab, Plan section, Cancel plan, then choose a reason. The team keeps paid features until the billing period ends, then drops to Starter. Organization and Enterprise plans can't be self-canceled — contact Figma support. Annual online Organization terms are canceled by emailing support in the 30 days before renewal. Payments are non-refundable.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Professional plan (self-serve in Figma)Organization or Enterprise plan (support required)

Fast answer

Where to start with Figma

Open official help

Can you cancel online?: depends
Where to start: Figma in a web browser or the desktop app: file browser sidebar → the paid team → Admin → Settings tab → Plan section (Organization/Enterprise: Figma support contact form or support@figma.com).
Apple or Google billed?: Not commonly documented
Keeps access until: End of the current billing period — Figma keeps the team on the paid plan until that date, then downgrades it to Starter.
Notice period: 30 days
Contract / fees: Monthly Professional plans can be canceled at any time and end with the current month. Annual plans are a full-year commitment billed up front; Figma's pricing FAQ says annual and monthly Professional plans renew until you cancel, and that you are notified 30 days before an annual Professional plan renews, at which point you can adjust seat count or decline renewal. For Organization subscriptions purchased online, Figma's renewal and cancellation terms state the subscription renews each year on the annual renewal date and that a customer "may cancel its subscription(s) within 30 days before the end of Customer's annual term by contacting Figma's support team at support@figma.com." If you signed an order form or custom agreement with Figma, that agreement's terms govern instead of the online terms.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Professional plan (self-serve in Figma)

1
Open Figma in a web browser or the desktop app and sign in as the team owner or an admin.
2
Locate the Professional team in the file browser sidebar.
3
Click Admin for that team.
4
Select the Settings tab.
5
In the Plan section, click Cancel plan.
6
Figma asks for a cancellation reason — select the most appropriate reason and click Cancel plan to confirm.
7
The team remains on the Professional plan until the end of the current billing period, then downgrades to the Starter plan.

Organization or Enterprise plan (support required)

1
There is no self-serve cancel button for these plans — Figma's help center says to downgrade from the Organization or Enterprise plan you must contact its support team.
2
Submit a request through Figma's support contact form, or email support@figma.com.
3
For Organization subscriptions purchased online, Figma's renewal and cancellation terms say the subscription renews annually and that you may cancel within the 30 days before the end of your annual term by contacting support@figma.com — so send the request inside that window, not after renewal.
4
If your company signed an order form or custom agreement with Figma, check that document first: its cancellation terms apply instead of the standard online terms.

Expect a retention offer

• A cancellation-reason survey is presented before the cancellation is confirmed — you must pick a reason, then click Cancel plan a second time.
• Organization and Enterprise customers cannot cancel in the product at all and are routed to Figma support.
• Annual Organization subscriptions bought online have a narrow cancellation window — support must be contacted within the 30 days before the annual term ends.
• The cancel control lives under the team's Admin > Settings > Plan area rather than in personal account settings, so people who only look at their account page do not find it.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Paid features stay available until the end of the current billing period; the downgrade to the Starter plan happens on that date.
Starter teams are limited to a small number of files per project, so files above the limit become uneditable — Figma's guidance is to move them to another team or to your drafts to keep editing them.
Paid-only capabilities such as the team component library and unlimited version history stop once the paid period ends.
Seats added before the downgrade are prorated and shown on the final invoice.
Files are not deleted by the downgrade; the restriction is on editing beyond Starter limits.

Refund notes

Figma's help center and pricing FAQ both state that payments for Figma subscriptions are non-refundable, and the online renewal terms say canceling does not refund any portion of the fee paid for the annual term. Figma indicates it will look at unhappy-customer situations case by case through support, but that is discretionary, not a documented entitlement. The one written exception is a fee increase made on at least 30 days' notice, where a customer who does not agree may terminate during the notice period and be refunded amounts pre-paid but not used.

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FAQ

Where is the Cancel plan option in Figma?

It is not in your personal account settings. Open Figma in a browser or the desktop app, find the paid team in the file browser sidebar, click Admin, open the Settings tab, and look in the Plan section for Cancel plan. Only the team owner or an admin sees it.

Can I cancel a Figma Organization or Enterprise plan myself?

No. Figma's help center says that to downgrade from the Organization or Enterprise plan you have to contact its support team through the help request form rather than doing it in the admin settings. For Organization subscriptions bought online, Figma's terms point you to support@figma.com.

Does Figma refund the unused part of an annual subscription?

Figma's documentation states that payments for Figma subscriptions are non-refundable, and its online renewal terms say a customer who cancels will not receive a refund of any portion of the fee paid for the annual term unless stated otherwise. The one documented exception is a price increase: if Figma changes fees on at least 30 days' written notice and you disagree, you may terminate during that notice period and receive a refund for amounts pre-paid but not used.

What happens to my Figma files after the team downgrades to Starter?

The files are not deleted, but Starter teams are limited to a small number of files per project (Figma documents 3 Figma Design/Figma Sites files and 3 FigJam and Figma Slides files per project, with one project). If the team is over the limit, Figma prevents editing those files — its guidance is to move them to another team or to your drafts to keep editing them. Paid-only features such as the team component library and unlimited version history also stop at the end of the paid period.

When does a canceled Figma Professional plan actually stop?

Not immediately. Figma keeps the team on the Professional plan until the end of the current billing period, and the downgrade to Starter happens on that date, so you keep paid features in the meantime. Any seats added before the downgrade are prorated and appear on the final invoice.

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