CyberGhost VPN can be cancelled yourself. Sign in at my.cyberghostvpn.com, open Subscriptions, choose Cancel Subscription, then Continue To Cancel — billing stops and access runs to the end of the paid period. If you subscribed through the App Store or Google Play, cancel there instead. Refunds are separate: contact CyberGhost support within the money-back window.
Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.
Fast answer
These steps only appear when the flow was verified against an official provider or platform source.
Go to your CyberGhost account at my.cyberghostvpn.com/login and select the profile logo in the top-right side.
Select Subscriptions.
Select Cancel Subscription.
Select Continue To Cancel.
Look for the confirmation screen saying the automatic billing for your CyberGhost VPN subscription has been turned OFF — that means the cancellation went through.
Keep using the service until the end of your paid subscription period.
CyberGhost states up front that a subscription bought via the App Store on iOS cannot be cancelled inside the CyberGhost VPN app - it must be cancelled through your Apple account settings.
On iPhone or iPad: open the App Store and tap your profile icon in the top-right corner.
Tap Subscriptions.
Select CyberGhost VPN.
Tap Cancel Subscription, then tap Cancel Subscription again to confirm.
On a Mac (this path is documented in CyberGhost's general cancellation guide at https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription, not in the Apple-device guide): in the App Store app select your name, tap Account Settings, select Subscriptions, tap the CyberGhost subscription, then tap Cancel Subscription.
CyberGhost advises cancelling at least 24 hours before the end of a free trial or your next billing date, otherwise the subscription may renew automatically.
After cancelling you can keep using CyberGhost VPN until the end of the current billing period, and you will not be charged again unless you renew.
Go to the Google Play Store.
Tap on your profile in the upper right corner.
Tap Payments & subscriptions.
Tap Subscriptions and select the CyberGhost VPN subscription.
Choose Manage.
Tap Cancel Subscription and follow the on-screen instructions.
Check which window applies: CyberGhost documents 14 days for 1-month subscriptions and 45 days for subscriptions of 6 months or longer.
Find your purchase Order Number or Reference Number on your invoice — CyberGhost asks for it so support can locate your account faster.
Contact the Support Team one of three documented ways: email support@cyberghost.ro, open a ticket at https://support.cyberghostvpn.com/hc/en-us/requests/new, or use the 24/7 live chat button on the CyberGhost site.
Ask explicitly for the refund — cancelling or disabling renewal on its own does not start a refund request.
If you bought through the App Store or iTunes, request the refund from Apple instead via Apple's Report a Problem site; if you bought via a gift card or third-party seller, contact that seller.
Decline script
“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”
Only official-source troubleshooting notes are included here.
Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.
Gravity for iPhone
Gravity tracks every renewal date, sends reminders before free trials and renewals, and gives you step-by-step help canceling anything else, on iPhone, no bank login.
No. CyberGhost's cancellation guide states the process cancels the active subscription but does not delete the account. Deleting is a separate, irreversible step under your profile in Account settings. CyberGhost warns that deleting removes all subscriptions tied to your email address, ends access to all services including the account page, and leaves support unable to handle billing, payment or refund queries afterwards — so request any refund before deleting.
CyberGhost's refund policy documents 14 days for 1-month subscriptions and 45 days for subscriptions of 6 months or longer. It is not self-serve: you must contact the Support Team by email at support@cyberghost.ro, by ticket at support.cyberghostvpn.com/hc/en-us/requests/new, or via 24/7 live chat. CyberGhost advises having your Order Number or Reference Number from your invoice ready.
No. CyberGhost states plainly that cancelling a subscription does not refund it, and that disabling automatic renewal will not initiate a refund request. Cancelling and refunding are two separate actions — stop the renewal in your account, then contact support separately if you are still inside the 14-day or 45-day window.
No. CyberGhost states that an App Store purchase cannot be cancelled in the CyberGhost VPN app and must be cancelled through your Apple account settings: App Store, profile icon, Subscriptions, CyberGhost VPN, Cancel Subscription, then confirm. CyberGhost advises cancelling at least 24 hours before the next billing date. Its money-back guarantee does not apply to App Store or iTunes purchases — those refunds go through Apple's Report a Problem site at Apple's discretion.
No. After the website cancellation, CyberGhost shows a confirmation that automatic billing has been turned off and says you can keep using the service until the end of your paid subscription period. Its Apple-device guide says the same — you can continue using CyberGhost VPN until the end of the current billing period and will not be charged again.
Gravity
Gravity helps you track subscription renewals, monitor free trials, and keep a clean list of what still needs attention.
Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by CyberGhost VPN. Trademarks belong to their respective owners. Steps verified against official sources on 2026-07-25.
Official source
How Can I Cancel My Subscription? — CyberGhost VPN Support Center • Last verified: 2026-07-25
Gravity