Surfshark cancels in two parts. To stop future charges, log in to your Surfshark account, open Subscription then Payments, and cancel auto-renewal; access continues until your current billing period ends. A refund is separate: within 30 days of your first website purchase, contact Surfshark support via live chat. App Store or Google Play purchases are cancelled through those platforms.
Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.
Fast answer
These steps only appear when the flow was verified against an official provider or platform source.
Log in to your Surfshark account at surfshark.com.
Click your email address in the top-right corner and select Subscription.
Open the Payments section.
Click Cancel auto-renewal and confirm. Your subscription stays active until the end of the current billing period.
Confirm you are within 30 days of your first Surfshark website purchase.
Open Surfshark's live chat from the support site or your account.
Tell the agent you want to cancel and request a refund.
Once approved, the refund is sent to your original payment method; arrival time depends on your bank or payment provider.
Open Settings on your iPhone or iPad and tap your name.
Tap Subscriptions, then select Surfshark.
Tap Cancel Subscription and confirm. Refunds for App Store purchases are handled by Apple, not Surfshark.
Open the Google Play Store app and tap your profile icon.
Tap Payments & subscriptions, then Subscriptions.
Select Surfshark and tap Cancel subscription, then confirm.
Only official-source troubleshooting notes are included here.
Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.
Gravity for iPhone
Gravity tracks every renewal date, sends reminders before free trials and renewals, and gives you step-by-step help canceling anything else, on iPhone, no bank login.
No. Cancelling auto-renewal only stops future charges, and your access continues until the end of the current billing period. A refund is a separate request made within the 30-day money-back window via live chat.
Contact Surfshark's customer support via live chat within 30 days of your first website purchase and ask to cancel and be refunded. The assurance covers the first purchase only, one refund per service.
Purchases made through Apple, Google Play, or Amazon are managed and refunded through those platforms, not Surfshark directly. Cancel in your Apple, Google, or Amazon account settings.
Yes. You can cancel auto-renewal yourself from your Surfshark account under Subscription then Payments. You only need live chat if you also want a refund.
Gravity
Gravity helps you track subscription renewals, monitor free trials, and keep a clean list of what still needs attention.
Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by Surfshark. Trademarks belong to their respective owners. Steps verified against official sources on 2026-07-12.
Official source
How to cancel auto-renewal for your Surfshark subscription – Surfshark Customer Support • Last verified: 2026-07-12
Gravity