Aura cancels where you bought it. Web buyers sign in at my.aura.com, open the gear menu, choose Membership, then Cancel Membership and Cancel Online. App Store and Google Play subscriptions are cancelled in those stores. Coverage runs to the end of the period you already paid for. The 60-day money-back guarantee covers annual plans only and requires a phone call.
Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.
Fast answer
These steps only appear when the flow was verified against an official provider or platform source.
Sign in to your Aura account (aura.com and click Sign In, or go directly to my.aura.com)
Click the gear wheel in the top right corner and go to the Membership section
Click Cancel Membership
Select Cancel Online
Follow the prompts
Confirm your cancellation
Choose a reason to help Aura improve
Your plan stays active until the end of the period you already paid for
Open the Aura app on your phone
Tap the three horizontal lines in the top-left corner
Tap Your Account & Settings
Tap the three dots in the top-right corner
Select Cancel My Subscription
Tap Continue to Aura to move forward
Sign in to your account
On the Membership page, tap Cancel Membership
Your account stays active until the end of your current billing period
Open Settings on your iPhone
Tap your name
Tap Subscriptions
Select Aura: Security & Protection
Tap Cancel Free Trial or Cancel Plan
Confirm your cancellation
Your plan stays active until the end of your billing period; Aura notes the 60-day refund guarantee does not apply to app store purchases
Open the Google Play Store
Tap your profile icon
Select Payments & Subscriptions
Tap Subscriptions
Choose Aura: Security & Protection
Tap Cancel Subscription
Follow the steps and confirm
Your subscription stays active until your billing cycle ends; Aura notes the 60-day refund guarantee does not apply to app store purchases
Confirm you qualify: annual plan purchased directly on Aura's website (Amazon purchases excluded) or through Aura's Customer Support team
Make sure you are within 60 days of the original purchase date — if you started on a free trial, Aura counts the 60 days from the trial signup date
Have ready the email address linked to your Aura account and your full name
Call Aura's Customer Support team at 1-833-552-2123 and request cancellation and a refund
Note that monthly plans are not eligible, and cancellations and refunds are not available for purchases made through Amazon
Decline script
“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”
Only official-source troubleshooting notes are included here.
Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.
Gravity for iPhone
Gravity tracks every renewal date, sends reminders before free trials and renewals, and gives you step-by-step help canceling anything else, on iPhone, no bank login.
No. Aura's help center states it keeps your information in its system for two years after cancellation unless you specifically request data deletion. Cancelling stops the billing and ends coverage at the end of your paid period, but it is a separate action from asking Aura to erase your data — if removal matters to you, make that request explicitly rather than assuming the cancellation covered it.
No. Aura documents that refunds are not available for monthly billing plans. If you cancel a monthly plan, your service stays active until the end of the current billing cycle and no refund is given for the unused portion. Aura's 60-day money-back guarantee is written for annual plans only, so a monthly subscriber's practical remedy is simply to cancel before the next renewal date.
It covers annual plans bought directly on Aura's websites (Amazon purchases excluded) or through Aura's Customer Support team. Despite policy wording about cancelling online, every Aura article routes the refund request to a phone call to Customer Support at 1-833-552-2123 within 60 days of the original purchase date. If you started on a free trial, the 60 days run from your trial signup date, and Aura states subsequent annual renewal payments do not qualify for a full refund.
Aura's 60-Day Money Back Guarantee article states plainly that membership cancellations and refunds are not available for purchases made through Amazon, and its refund policy excludes subscriptions purchased from or billed through any third party such as an app store, service provider or retailer. An Amazon-billed Aura membership has to be handled on the Amazon side, and calling Aura will not stop that charge.
Yes. Aura's help center confirms that when you cancel your services with Aura, your credit file with Experian will be unlocked. This is worth planning for, because the protection you were relying on lapses along with the subscription — if you want the file to stay locked, arrange that with Experian directly before your Aura coverage ends at the close of your paid billing period.
Gravity
Gravity helps you track subscription renewals, monitor free trials, and keep a clean list of what still needs attention.
Gravity is an independent app by Viral App Labs LLC and is not affiliated with or endorsed by Aura. Trademarks belong to their respective owners. Steps verified against official sources on 2026-07-26.
Official source
Cancellation Options — Aura Help Center • Last verified: 2026-07-26
Gravity