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Difficulty B · 27/100— Mostly straightforward

How to cancel Zoosk

Name: Gravity: Cancel Subscriptions
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Author: Viral App Labs LLC

Zoosk subscriptions renew for successive terms unless cancelled first. If you subscribed on zoosk.com, cancel under Settings, then Subscription, then follow the cancellation instructions on that page. If you subscribed inside the iOS or Android app, cancel through Apple or Google Play instead. Deleting your profile or the app does not stop billing. Access runs to the end of the term you paid for.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel a subscription billed by Zoosk on the website Cancel a subscription billed by Apple (bought in the iOS app)Cancel a subscription billed by Google Play (bought in the Android app)

Fast answer

Where to start with Zoosk

Open official help

Can you cancel online?: yes
Where to start: Zoosk website, under My Profile then Account Settings then Subscription. If the subscription was bought inside the iOS or Android app, start in Apple ID subscription settings or Google Play subscriptions instead.
Apple or Google billed?: Possible
Keeps access until: The end of the current paid subscription term, after which the account is downgraded to Basic. Cancelling turns off the next renewal and does not end the term you already paid for.
Contract / fees: No minimum term or early-termination fee is documented. A subscription runs for the term purchased and extends for successive renewal periods of the same duration unless cancelled before the term ends. Zoosk's Terms of Use state that renewals are at the same fee unless Zoosk gives advance notice before the end of the current term that the fee will increase. Zoosk is operated by Black Cap Holdings LLC per the zoosk.com footer; older help.zoosk.com article links now redirect to a Black Cap Holdings help center.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel a subscription billed by Zoosk on the website

1
Sign in to your account at zoosk.com (Account Settings is only reachable while signed in).
2
Go to My Profile > Account Settings > Subscription > Manage Subscription.
3
Select Manage Subscription again on the next screen.
4
Select your active subscription.
5
Select Cancel Subscription.
6
Choose a reason for cancellation.
7
Select Confirm Cancellation.
8
Check that a cancellation confirmation message appears on screen and that you receive a confirmation email.
9
Note what cancelling does: it turns off future automatic renewals only. You keep Premium (Zoosk+) access until the end of the current billing period, then get downgraded to Basic. It does not end the subscription early and does not generate a refund — all Zoosk purchases are final and non-refundable except where a refund is required by law.
10
If you hit an error during cancellation, contact Zoosk Customer Support.

Cancel a subscription billed by Apple (bought in the iOS app)

1
Confirm the subscription was purchased inside the Zoosk iOS app. Zoosk's help centre states Zoosk cannot cancel App Store subscriptions on your behalf and that these must be managed through your Apple account, so Zoosk's own Account Settings page will not stop this billing.
2
On your iPhone or iPad, open Settings and tap your name at the top.
3
Tap Subscriptions.
4
Tap the Zoosk entry.
5
Tap Cancel Subscription and confirm. (Steps 2-5 are Apple's documented flow — Zoosk's article links to Apple Support rather than listing them.)
6
Note: deleting the Zoosk app from your device does not cancel the subscription.
7
Access continues until the end of the current billing period, even after auto-renewal is turned off.
8
For billing help on an App Store purchase, contact Apple Support — not Zoosk.

Cancel a subscription billed by Google Play (bought in the Android app)

1
Confirm the subscription was purchased inside the Zoosk Android app, in which case Google is the merchant of record. Zoosk's help centre states Zoosk cannot cancel Google Play subscriptions on your behalf.
2
Open the Google Play Store app signed in to the Google account used for the purchase.
3
Tap your profile icon, then Payments & subscriptions, then Subscriptions.
4
Select the Zoosk entry.
5
Tap Cancel subscription and follow the prompts. (Steps 2-5 are Google's documented flow — Zoosk's article links to Google Support rather than listing them.)
6
Note: deleting the Zoosk app from your device does not cancel the subscription.
7
Access continues until the end of the current billing period, even after auto-renewal is turned off.
8
For billing help on a Play Store purchase, contact Google Play Support — not Zoosk.

Expect a retention offer

• The cancel control is nested several levels deep — My Profile, then Account Settings, then Subscription, then Manage Subscription — and Manage Subscription has to be selected a second time on the next screen before the subscription list appears.
• You must choose a reason for cancellation from a list before the cancellation can proceed.
• A separate Confirm Cancellation step follows the reason prompt. The cancellation is not complete until you confirm and see the on-screen cancellation confirmation message.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Automatic renewal is switched off and the payment method is not charged again for that subscription.
Paid Zoosk+ features remain available until the end of the term already paid for, after which the account is downgraded to Basic.
A cancellation confirmation message appears on screen and a confirmation email is sent. Treat the absence of either as a sign the cancellation did not go through.
The profile remains on Zoosk as a non-paying member unless it is separately deactivated or deleted.
Deleting the app or the profile does not stop billing by itself. The subscription must be cancelled wherever it was purchased.

Refund notes

Zoosk's Terms of Use state that all fees and charges are nonrefundable and that there are no refunds or credits for partially used paid services, including partially used subscription periods, and that you are not entitled to a prorated refund on cancellation. The terms also set out statutory cancellation rights for buyers in certain US states, generally within three business days of purchase. These are not exercised through a self-serve cancel button: Zoosk's state cancellation notices direct buyers to send a signed and dated cancellation notice by mail. Check current terms for your state.

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FAQ

Does deleting my Zoosk profile or the Zoosk app stop the subscription charges?

No. Zoosk treats profile deletion and subscription cancellation as separate actions, and Zoosk's help centre states directly that deleting the app from your device does not cancel the subscription. Renewal keeps running wherever you bought it: Zoosk's site, Apple, or Google Play. Cancel first, confirm it went through, then delete the profile if you still want to.

Why does my Zoosk subscription keep renewing after I thought I cancelled it?

Zoosk's flow is not finished when you select Cancel Subscription. You are then asked to choose a reason for cancellation and to select Confirm Cancellation on a further screen. Zoosk's help pages say a cancellation confirmation message appears on screen and a confirmation email is sent when it worked. If you saw neither, the cancellation did not register.

Can I cancel Zoosk on the website if I subscribed inside the iPhone app?

No. Zoosk's help centre states that Zoosk cannot cancel App Store subscriptions on your behalf and that they must be managed through your Apple account. An in-app iOS purchase is billed by Apple and is cancelled in your Apple ID subscription settings. Zoosk's own Account Settings page will not stop an Apple-billed renewal, and Apple Support handles billing questions on those purchases.

Does Zoosk refund the unused part of my subscription when I cancel?

No. Zoosk's Terms of Use state that fees are nonrefundable and that you are not entitled to a prorated refund for a partially used subscription period. Cancelling turns off future renewals rather than ending the current term. The terms also set out statutory cancellation rights for buyers in certain US states, which are exercised by sending a signed and dated written cancellation notice rather than by clicking a button.

Zoosk's old help links no longer work. Where do I cancel now?

Older help.zoosk.com article links now redirect to a Black Cap Holdings help center rather than to the old cancellation article. The cancellation path itself is unchanged: if Zoosk billed your card, sign in and go to My Profile, then Account Settings, then Subscription, then Manage Subscription. If Apple or Google Play billed you, cancel there instead.

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