How to cancel Trello

1. 1

   Open Trello in a web browser — Atlassian says the desktop and mobile apps don't currently support subscription management.

2. 2

   Select the Trello logo in the header.

3. 3

   Select the Workspace.

4. 4

   Select Billing.

5. 5

   Select Cancel at the bottom of the page.

• • To switch tiers rather than cancel outright, Atlassian's steps are the same up to Billing, then Select Explore plans to see the current upgrade and downgrade options and choose the plan you prefer.
• • A downgrade to Standard takes effect at the end of the billing period, while an upgrade to Premium charges a prorated amount immediately.
• • Free trials differ on this (legacy) billing system: Atlassian says a Workspace on a free trial converts to the paid plan at the end of the trial if a payment method is added, and that if you want to cancel the free trial early you have to contact its billing support team through the billing contact form.

Source: support.atlassian.com — the provider's own documentation for these steps.

1. 1

   Select the Trello logo in the header.

2. 2

   Select the Workspace.

3. 3

   Select Billing.

4. 4

   Select Change plan to see the current upgrade and downgrade options for your Workspace.

5. 5

   Choose the Free plan. Atlassian states "Your Workspace plan will be canceled at the end of its billing period and it will become a free Workspace."

• • Atlassian notes that on centralized billing the Workspace administrator role is separate from the billing administrator role — you need Workspace admin to change the plan.
• • Cancelling a free trial uses the same path (logo > Workspace > Billing > Change plan) and selecting the Free plan ends the trial immediately.

Source: support.atlassian.com — the provider's own documentation for these steps.

1. 1

   Atlassian states that to change an Enterprise plan you contact your assigned advocate or raise a ticket with Trello Support — the Billing screen's self-serve options do not cover Enterprise.

2. 2

   Contact your assigned Trello advocate with the organization or Workspace name and the change you want.

3. 3

   If you don't have an advocate contact, raise a ticket with Trello Support instead.

4. 4

   Ask for the effective date in writing — Workspace plan cancellations otherwise land at the end of the billing period.

Source: support.atlassian.com — the provider's own documentation for these steps.