How to cancel The Gym Group UK

1. 1

   Open The Gym Group app, or sign in to the member's area on thegymgroup.com.

2. 2

   Go to the 'my membership' section — The Gym Group's support article says that is where all the details are.

3. 3

   Choose to cancel your membership and follow the prompts.

4. 4

   Do it at least 4 working days before your next collection date. The Gym Group says to cancel "4 working days before your next collection date to avoid being charged your regular monthly fee".

5. 5

   Keep the confirmation and check your next statement to be sure the collection stopped.

• • The Gym Group's article points members to "the mobile app or logging into the member's area on our website, just head to the 'my membership' section".
• • The four days are working days measured against your Billing Cycle, so check your collection date rather than counting from today.

Source: support.thegymgroup.com — the provider's own documentation for these steps.

1. 1

   Do not keep hunting in the app — The Gym Group states that if you pay by recurring card payment, "our helpful Customer Service team will need to assist you via Live Chat".

2. 2

   Open Live Chat from thegymgroup.com, or raise a ticket at support.thegymgroup.com/support/tickets/new.

3. 3

   Give your name, the email on the account and your gym PIN, and say clearly that you are cancelling.

4. 4

   Do it at least 4 working days before your Billing Cycle — the agreement asks card members to "contact our member service team at least four (4) working days before your Billing Cycle".

5. 5

   Save the chat transcript or ticket reference as your proof of the date you gave notice.

• • A recurring card payment is a continuous payment authority, not a Direct Debit, which is why the self-serve route does not cover it. There is more on how those work at /answers/what-is-continuous-payment-authority.

Source: support.thegymgroup.com — the provider's own documentation for these steps.

1. 1

   Find your purchase date. The 14-day window in the agreement runs from the date of purchase, not from your first visit.

2. 2

   If you are inside 14 days, contact Customer Service via Live Chat or a support ticket and cancel now — this is the only documented exit.

3. 3

   If you are past it, accept that the membership runs to its end date. The agreement's Saver Up Front terms say that after the 14th day following purchase "you will have no other opportunity to cancel ahead of the membership end date".

4. 4

   Do not try to freeze it instead: The Gym Group states saver members do not have the ability to freeze their membership, and its agreement lists "Memberships cannot be frozen" among the Saver Up Front terms.

5. 5

   Diarise the end date. The Gym Group says a Saver Membership "will automatically end on the last day of your membership term and will not renew" — it does not roll onto a monthly rate, so you would need to rejoin and buy a new membership to keep training.

• • The agreement also states "[r]efunds will not be given for any unused memberships", so a Saver Up Front membership you never used is not refundable once the 14 days are gone.
• • Student memberships are defined in the same agreement as having "a fixed duration of 3, 6, 9, or 12 months" and are subject to separate student terms, so check the paperwork you were issued rather than assuming the Saver Up Front wording applies to you word for word.

Source: support.thegymgroup.com — the provider's own documentation for these steps.

1. 1

   Contact Customer Service through Live Chat or a support ticket at support.thegymgroup.com/support/tickets/new.

2. 2

   Say you are cancelling within the first 14 days of membership and are asking for a refund.

3. 3

   Expect a proportionate figure rather than the full amount if you have already trained — The Gym Group says "[i]f you've used the gym within this time, your refund will be proportionate."

4. 4

   Get the refund amount and the cancellation date confirmed in writing.

• • The Gym Group states it is "only able to offer a refund if you cancel your membership within the first 14 days of your membership". Outside that window the notice period is the mechanism, not a refund.

Source: support.thegymgroup.com — the provider's own documentation for these steps.