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Difficulty B · 22/100— Mostly straightforward

How to cancel Private Internet Access

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Private Internet Access cancels online: sign in to your Client Control Panel, and under Next Billing select Turn off auto-renewal, confirming if prompted. Access runs to the end of the paid term. Refunds are request-only — ask Customer Support by live chat or email within 30 days. App Store and Google Play subscriptions cancel in those stores. Cryptocurrency plans are one-time purchases that simply expire.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Turn off auto-renewal in your PIA account Paid with cryptocurrency — nothing to cancel Ask for a refund under the 30-day money-back guarantee Subscribed inside the iPhone or iPad app Subscribed through Google Play Delete the PIA account and its data (separate from cancelling)

Fast answer

Where to start with Private Internet Access

Open official help

Can you cancel online?: yes
Where to start: Your PIA account (the Client Control Panel) at privateinternetaccess.com — unless you subscribed inside the iOS or Android app, in which case it lives in the App Store or Google Play. If you paid with cryptocurrency, PIA states there is nothing to cancel.
Apple or Google billed?: Possible
Keeps access until: The end of your current paid term — PIA's help article states your account stays active until then and afterwards will not renew.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Turn off auto-renewal in your PIA account

1
Sign in to your PIA account (the Client Control Panel) at privateinternetaccess.com/account/client-sign-in
2
Find your plan under Next Billing — PIA's Terms of Service describe the same place as the "subscriptions" section of your account
3
Select Turn off auto-renewal
4
If prompted, confirm by selecting Turn off auto-renewal again
5
If you are asked for a cancellation reason, pick one and choose Submit
6
Check for the "Auto-renewal was successfully turned off" confirmation — your account stays active until the end of the current paid term and then will not renew
7
If you paid with cryptocurrency there is nothing to cancel — PIA states that a crypto subscription is a one-time purchase that simply expires at the end of the paid term unless you manually renew it

Paid with cryptocurrency — nothing to cancel

1
Check how you paid — this route applies only to subscriptions funded with cryptocurrency
2
PIA states there is nothing to cancel: the subscription is a one-time purchase
3
It expires at the end of the paid term unless you choose to manually renew it, so there is no auto-renewal toggle to switch off
4
If you still want money back, PIA's money-back page states the guarantee covers cryptocurrency-funded subscriptions regardless of plan length — that request goes to Customer Support by live chat or email

Ask for a refund under the 30-day money-back guarantee

1
Turn off auto-renewal first — there is no refund button in the Client Control Panel, so the refund is a separate request
2
Contact PIA Customer Support by live chat or email within 30 days of the purchase or renewal and ask for a refund under the money-back guarantee
3
Be ready to identify the account, such as the email address you signed up with
4
Check eligibility before you count on it: PIA's money-back page limits the guarantee to a new user who purchased a plan in the previous 30 days and who has not requested a refund in the previous 3 months
5
PIA's Terms of Service phrase the window as 30 days from the date of the initial purchase and/or renewal, and state that if you cancel outside it the account simply stays active for the remainder of the billing cycle
6
PIA states the guarantee covers cryptocurrency-funded subscriptions regardless of plan length

Subscribed inside the iPhone or iPad app

1
If you bought through the App Store, the subscription is billed by Apple and cannot be stopped from your PIA account
2
Open the App Store app on your iPhone or iPad
3
Tap your profile picture
4
Tap Subscriptions
5
Find and tap Private Internet Access in the list
6
Tap Cancel Subscription and confirm — PIA states your subscription remains active until the end of the current billing period
7
PIA's Terms of Service note that subscriptions renew automatically unless cancelled at least 24 hours before the end of the current subscription period
8
For a refund, contact Apple Support — PIA's money-back page states the guarantee does not apply to Apple App Store subscribers

Subscribed through Google Play

1
Open the Google Play Store app on your Android device
2
Tap your profile icon in the top right
3
Select Payment & subscriptions
4
Tap Subscriptions
5
Find and tap Private Internet Access in the list
6
Tap Cancel Subscription and confirm — PIA states your subscription remains active until the end of the current billing period
7
If you want a refund, contact PIA Customer Support after cancelling — PIA's money-back page documents this cancel-in-Google-Play-first, then-contact-PIA order for Play Store purchases

Delete the PIA account and its data (separate from cancelling)

1
Understand that turning off auto-renewal only stops future billing and leaves the account in place
2
If you also want the account and data removed, submit a ticket to PIA's Customer Support team requesting deletion
3
Do this after you have secured any refund you are owed, since support needs the account to process it

Expect a retention offer

• A confirmation step that asks you to select Turn off auto-renewal a second time
• A cancellation-reason prompt you may have to answer and submit before the change goes through
• There is no refund button in the Client Control Panel — the money-back guarantee is a separate support conversation you have to open yourself

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Your account stays active until the end of the current paid term, then it does not renew.
You should see an "Auto-renewal was successfully turned off" confirmation in the Client Control Panel.
No refund arrives on its own — PIA's money-back guarantee is request-only, so you have to ask Customer Support for it.
Your PIA account itself remains; PIA directs users who also want the account and its data removed to submit a separate ticket to Customer Support.
If you paid with cryptocurrency there is nothing to switch off — PIA states the subscription is a one-time purchase that expires at the end of the paid term unless you manually renew it.

Refund notes

Turning off auto-renewal does not itself produce a refund, because PIA's money-back guarantee is request-only — you ask Customer Support by live chat or email. PIA's Terms of Service state that if you cancel within thirty (30) days of initial purchase or renewal you may receive a refund per the Refund Policy, and that otherwise the account simply remains active for the remainder of the billing cycle. PIA's money-back page limits the guarantee to a new user who purchased a plan in the previous 30 days and who has not requested a refund in the previous 3 months, and states it covers cryptocurrency-funded subscriptions regardless of plan length. PIA's money-back guarantee does not apply to Apple App Store subscribers — refunds for App Store purchases are handled by Apple, not PIA. Google Play buyers are told to cancel in Google Play first, then contact PIA.

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FAQ

Does cancelling Private Internet Access refund me?

Not on its own. Turning off auto-renewal only stops the next charge, and there is no refund button in the Client Control Panel — PIA's money-back guarantee is request-only, by live chat or email with Customer Support. PIA's Terms of Service say that if you cancel within thirty days of the initial purchase or renewal you may receive a refund under its Refund Policy, and that otherwise the account simply stays active for the rest of the billing cycle.

Who is eligible for the Private Internet Access money-back guarantee?

PIA's money-back page limits it to a new user who purchased a plan in the previous 30 days and who has not requested a refund in the previous 3 months. It also states the guarantee covers cryptocurrency-funded subscriptions regardless of plan length, and that it does not apply to Apple App Store subscribers. You claim it by contacting Customer Support, not through the account page.

I paid for Private Internet Access with cryptocurrency — how do I cancel?

You do not. PIA's cancellation article tells crypto purchasers there is nothing to cancel: the subscription is a one-time purchase that simply expires at the end of the paid term unless you choose to manually renew it. There is no auto-renewal setting to switch off in that case.

I subscribed to Private Internet Access through the App Store — can PIA refund me?

No. PIA's money-back page states the guarantee does not apply to Apple App Store subscribers, so refunds for those purchases are handled by Apple rather than PIA. You cancel in the App Store app under your profile picture, then Subscriptions, then Private Internet Access, then Cancel Subscription — and PIA's terms note that store subscriptions renew unless cancelled at least 24 hours before the period ends.

Where exactly do I turn off auto-renewal for Private Internet Access?

In your PIA account, called the Client Control Panel, on the PIA website. The help article says to look under Next Billing and select Turn off auto-renewal, confirm by selecting it again if prompted, and answer the cancellation-reason question if it appears. You should then see an "Auto-renewal was successfully turned off" confirmation. PIA's Terms of Service describe the same area as the account's subscriptions section.

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