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How to cancel Malwarebytes

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Malwarebytes subscriptions bought on its Online Store are cancelled by turning off auto-renewal in your Malwarebytes account, then choosing a cancellation reason. Coverage runs until the expiration date. Android and iOS subscriptions must be cancelled through Google Play or the App Store. A documented 60-day money-back guarantee covers direct first-time purchases, excluding renewals; refunds go through support.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Windows or Mac subscription bought from Malwarebytes Malwarebytes for Android bought on Google Play Malwarebytes for iOS bought on the Apple App Store Free trial that required payment details

Fast answer

Where to start with Malwarebytes

Open official help

Can you cancel online?: yes
Where to start: Your Malwarebytes account at my.malwarebytes.com — open the payment page for your subscription and turn auto-renewal off
Apple or Google billed?: Possible
Keeps access until: The subscription's existing expiration date — Malwarebytes states canceled subscriptions remain active and valid until they expire
Contract / fees: No minimum term is documented for Malwarebytes for Home consumer subscriptions — the license agreement says a Home subscription renews unless you turn off auto-renewal in your MyAccount portal or contact Malwarebytes support, with no notice window attached. Auto-renewal is enabled by default on Malwarebytes Online Store purchases. For yearly plans Malwarebytes sends a renewal reminder email 30 days before the renewal date, stating the amount to be charged. The 30-day written-notice requirement in the license agreement applies only to Malwarebytes for Teams (business) customers, not Home. Separately, the Malwarebytes help article "Delete your Malwarebytes Account" states that deleting your account does not cancel or affect existing subscriptions — they continue and renew unless auto-renewal was turned off first.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Windows or Mac subscription bought from Malwarebytes

1
Sign in to your Malwarebytes account and open the payment page for your subscription — Malwarebytes links straight to it at my.malwarebytes.com/landing/turn-off-auto-renewal.
2
In the pop-up window, click 'Turn auto-renewal off'.
3
You are prompted to select a reason for canceling auto-renewal. Choose a reason and click 'Send'.
4
Wait for the confirmation email that auto-renewal has been turned off, and save it.
5
Your subscription stays active and valid until its expiration date, then will not renew.
6
If you want a refund rather than just a cancellation, contact Malwarebytes support separately to ask about eligibility.

Malwarebytes for Android bought on Google Play

1
Malwarebytes' Android article states you cancel the subscription from your Android device and points you to Google's own support article — it does not document the Play Store menu path itself. (The auto-renewal article separately states that Android and iOS subscriptions need to be cancelled through Google Play or the Apple App Store, not in your Malwarebytes account.)
2
Open Google's instructions at support.google.com/googleplay/answer/7018481 ('Cancel or change a subscription on Google Play') and follow the current steps there — the Play Store labels are Google's and change without notice.
3
Cancel the Malwarebytes subscription in the Google Play Store using Google's steps.
4
If you need help cancelling, Malwarebytes says you can contact Malwarebytes support.
5
For a refund, Malwarebytes' Android article says to contact its support to inquire about the refund policy. Malwarebytes' refund policy article adds that Google Play orders are subject to Google's own refund policy and terms, and that additional exclusions and restrictions may apply.

Malwarebytes for iOS bought on the Apple App Store

1
Malwarebytes has no iOS-specific cancellation article. Its auto-renewal article states only that if you have a subscription for an Android or iOS device, you will need to cancel through Google Play or the Apple App Store — the Malwarebytes account cancellation control does not apply.
2
Malwarebytes links to Apple's own article, 'Cancel a subscription from Apple' (support.apple.com/118428). The Settings > [your name] > Subscriptions path is Apple's documentation, not Malwarebytes'.
3
Follow Apple's current steps on that page to cancel the Malwarebytes subscription.
4
Refunds for App Store purchases are handled by Apple under its own refund policy — Malwarebytes' refund policy article confirms Apple App Store orders are subject to that vendor's refund policy and terms, and that additional exclusions may apply.

Free trial that required payment details

1
Malwarebytes notes that some trials require payment information and will charge the payment method on file at the end of the trial period.
2
Turn off auto-renewal in your Malwarebytes account before the trial period ends, using the same 'Turn auto-renewal off' steps.
3
Trials that did not require payment information will not charge you when they end.
4
For an Android or iOS trial, manage it through Google Play or the Apple App Store instead.

Expect a retention offer

• After you click 'Turn auto-renewal off' you are prompted to select a reason for canceling auto-renewal, then click 'Send' — the source describes this as part of the flow but does not state that the reason is mandatory or that it blocks cancellation
• Auto-renewal is switched on by default for every subscription purchased from the Malwarebytes Online Store
• Deleting your Malwarebytes Account does not cancel the subscription — billing continues unless auto-renewal was turned off first
• Refunds cannot be requested self-serve; you have to contact Malwarebytes support to ask about eligibility
• The 60-day money-back guarantee does not cover renewals, which is when most surprise charges land

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Your subscription stays active and valid until its existing expiration date — protection does not switch off the moment you cancel.
Malwarebytes sends a confirmation email once auto-renewal has been turned off. Keep it as proof.
The payment method on file is no longer charged on the renewal date once the current term ends.
If your plan includes Personal Data Remover, it stops actively scanning data-broker sites; profiles showing In Progress change to Exposed, though removal requests already submitted on your behalf keep going.
Your Malwarebytes Account itself stays open. Deleting the account is a separate action and does not cancel a subscription — do it only after auto-renewal is off.

Refund notes

The Malwarebytes Software License Agreement describes a 60-day money-back guarantee: Home customers who bought consumer products directly from Malwarebytes "may be eligible to request cancellation and refund within 60 days of purchase of your new subscription." It expressly does not apply to renewals or to Malwarebytes Personal Data Removal. Purchases made through retail stores, the Apple App Store or Google Play are governed by those vendors' refund policies, and Malwarebytes notes additional exclusions and restrictions may apply. Refunds are not self-serve — the "Malwarebytes Personal products refund policy" help article directs you to contact Support to learn about eligibility. The license agreement also states you will not receive a refund for fees already paid for the current subscription period.

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FAQ

Does deleting my Malwarebytes Account cancel my Malwarebytes subscription?

No. Malwarebytes documents that deleting your account profile does not cancel or affect existing product subscriptions — any active subscription continues and renews unless auto-renewal was turned off before you deleted the account. Turn off auto-renewal first, then delete the account if you still want to. If you have an active paid subscription, Malwarebytes routes account deletion through a support chat or ticket rather than completing it instantly.

Does Malwarebytes have a money-back guarantee, and how do I claim it?

The Malwarebytes Software License Agreement describes a 60-day money-back guarantee for Home customers who bought consumer products directly from Malwarebytes, allowing a cancellation and refund request within 60 days of purchasing a new subscription. It expressly does not apply to renewals or to Malwarebytes Personal Data Removal, and retail or app-store purchases follow that vendor's policy instead. It is not self-serve — you contact Malwarebytes support to ask about eligibility.

I bought Malwarebytes through Google Play or the App Store — can I cancel it on the Malwarebytes website?

No. Malwarebytes states that if you have a subscription for an Android or iOS device, you need to cancel through Google Play or the Apple App Store. Malwarebytes does not publish the store menu steps itself; it links out to Google's 'Cancel or change a subscription on Google Play' page and Apple's 'Cancel a subscription from Apple' page, so follow whichever of those applies. Refunds on store purchases are subject to Google's or Apple's own refund policies.

Do I lose Malwarebytes protection the moment I cancel?

No. Malwarebytes states that canceled subscriptions remain active and valid until their expiration date, so you keep the protection you already paid for through the end of the term. If your plan includes Personal Data Remover, cancelling stops it actively scanning data-broker sites and profiles marked In Progress switch to Exposed — though removal requests Malwarebytes already submitted on your behalf are still in progress.

Will Malwarebytes warn me before charging my annual renewal?

Yes. For yearly subscriptions, Malwarebytes says you receive a renewal reminder email 30 days before your renewal date, and each reminder includes the amount that will be charged to your authorized payment method. Treat that email as your cue to cancel if you do not want to continue, since the 60-day money-back guarantee does not cover renewals. Check current pricing in your account rather than relying on an older figure.

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