How to cancel Loom

1. 1

   Navigate to Workspace Settings from the left sidebar of your Loom account.

2. 2

   Select the Plan & Billing tab.

3. 3

   Under your account, select Manage Subscription.

4. 4

   Select Downgrade to Starter.

5. 5

   Select your downgrade reason and select Complete cancellation.

• • Loom states that cancellation occurs at the end of your billing cycle — the Starter limits only apply from that date.

Source: support.atlassian.com — the provider's own documentation for these steps.

1. 1

   Navigate to the Atlassian Admin portal from the left sidebar of your Loom account and select Billing — Loom says you'll be routed to the centralized Atlassian Administration hub at admin.atlassian.com.

2. 2

   Select Subscriptions and find your Loom subscription — if you have more than one, note the Transaction Account ID so you pick the right entitlement.

3. 3

   Select Manage for the correct Loom subscription entitlement, then select the Loom subscription to open its details.

4. 4

   Select the menu button and choose Deactivate.

5. 5

   Choose a cancellation reason and select Continue, then choose whether to downgrade to Starter or continue cancelling.

6. 6

   Select Cancel subscription on the final confirmation screen.

• • Loom's documentation says how you downgrade or cancel depends on whether your account is managed by legacy systems or Atlassian systems. Loom says an integrated account shows a "Your Profile is linked to Atlassian" message at the top of Personal Settings.
• • Loom states that only Atlassian billing admins and Atlassian organization admins can cancel Atlassian-managed Loom subscriptions.

Source: support.atlassian.com — the provider's own documentation for these steps.

1. 1

   Go to your Plan and Billing page via Workspace Settings.

2. 2

   Select Manage Subscription.

3. 3

   Choose Cancel Subscription and complete the downgrade process.

4. 4

   Loom states that once completed, you keep access to your current plan until the end of your billing cycle, after which the workspace downgrades automatically.

• • Changed your mind? Loom says to return to the Plan and Billing page, select Manage Subscription, then choose Cancel my downgrade to restore automatic renewal.

Source: support.atlassian.com — the provider's own documentation for these steps.