How to cancel Keeper Security

1. 1

   Open the Keeper Web Vault or Desktop App and click your email address in the top-right corner, then select the Account tab — Keeper's article says this is where you view your subscription type and renewal information, which tells you who bills you.

2. 2

   Keeper's knowledge base says that for website purchases — or if you want to upgrade your plan or remove specific add-ons like BreachWatch or Secure File Storage — you may need to contact Keeper's support team at keepersecurity.com/support. No self-serve cancel control is documented for direct purchases.

3. 3

   Submit the support request asking to cancel the subscription and stop the renewal, or to remove only the add-ons you no longer want if you are downgrading rather than leaving.

4. 4

   File it at least 30 days before your renewal date: Keeper's SaaS Terms of Use say either party may terminate for convenience or elect not to renew "upon at least thirty (30) days' prior written notice before the applicable renewal date."

5. 5

   Keep the support ticket confirmation. Keeper's terms state all fees are nonrefundable and considered earned on receipt, so the confirmation is your record that the request was filed in time.

Source: help.keeper.io — the provider's own documentation for these steps.

1. 1

   Open the Settings app on your iPhone or iPad.

2. 2

   Tap your name at the top, then tap Subscriptions.

3. 3

   Select Keeper Password Manager.

4. 4

   From here you can change or cancel your plan. Keeper's article says App Store subscriptions are managed through your device's account settings; refund requests for an Apple-billed subscription go to Apple under Apple's own policy.

Source: support.apple.com — the provider's own documentation for these steps.

1. 1

   Open the Google Play Store app.

2. 2

   Tap your profile icon, then tap Payments & subscriptions, then Subscriptions.

3. 3

   Select Keeper Password Manager to manage your plan, and cancel it from that screen.

4. 4

   Refund requests for a Play-billed subscription go to Google under Google's own policy rather than to Keeper.

Source: support.google.com — the provider's own documentation for these steps.

1. 1

   Understand first that this is not the same as cancelling: Keeper states that deleting your Keeper account will result in the cancellation of your account and all active services.

2. 2

   Export or otherwise save anything you still need out of the vault before you start — deletion is permanent.

3. 3

   In the Keeper mobile app, go to Account > Help, tap Delete Keeper Account and follow the on-screen instructions.

4. 4

   Or email deleteme@keepersecurity.com to request account deletion.

5. 5

   As a precaution, if Apple or Google bills your subscription, check that store's Subscriptions screen afterwards and cancel there too — Keeper does not document whether account deletion stops a store-side renewal.

Source: help.keeper.io — the provider's own documentation for these steps.

1. 1

   Confirm you are an Admin on the Keeper Business or Enterprise subscription.

2. 2

   Email keepersuccess@keepersecurity.com with the cancellation request, per Keeper's knowledge base.

3. 3

   Managed Service Providers should instead contact business.support@keepersecurity.com.

4. 4

   Allow for the at least 30 days' prior written notice before the renewal date that Keeper's Terms of Use require for electing not to renew.

Source: help.keeper.io — the provider's own documentation for these steps.