Track this subscription with Gravity→No bank sync

Verified from official sourceBilling partner can change the steps

How to cancel JDate

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

If you bought Jdate Premium on jdate.com, cancel under My Profile > Account Settings > Subscription > Manage Subscription, pick a reason, then confirm. Subscriptions bought inside the iPhone or Android app must be cancelled through Apple or Google Play instead. Deleting your profile or the app does not stop billing. Premium runs to the end of the paid term, then drops to Basic.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancelled on the Jdate website (billed by Jdate)Subscribed in the iPhone or iPad app (billed by Apple)Subscribed in the Android app (billed by Google Play)Support form — cancellation errors and refund requests

Fast answer

Where to start with JDate

Open official help

Can you cancel online?: yes
Where to start: jdate.com: My Profile > Account Settings > Subscription > Manage Subscription (for subscriptions bought on the website). If you subscribed inside the iOS or Android app, start in your Apple ID or Google Play subscription settings instead.
Apple or Google billed?: Possible
Keeps access until: The end of the current paid term — Premium features remain available until the billing period ends, then the account reverts to a Basic membership.
Contract / fees: Jdate sells fixed-length terms charged as a single upfront payment; its help center states there is no monthly or installment payment option. The Terms of Use provide that a subscription automatically renews for additional periods of the same duration as the initial term unless you cancel before that term ends — so a six-month plan renews for another six months, not month to month. The Terms do not describe an early-termination fee for an ordinary mid-term cancellation, but they do set out relocation-based cancellation clauses (Illinois, California, Colorado, New York and Ohio) where a capped fee may be deducted. Check the current Terms for the amounts that apply to you. The Terms also carry a mandatory individual-arbitration provision. Jdate is operated by Spark Networks, Inc.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancelled on the Jdate website (billed by Jdate)

1
Log in at jdate.com
2
Go to My Profile > Account Settings > Subscription > Manage Subscription
3
Select Manage Subscription
4
Choose your active subscription
5
Select Cancel Subscription
6
Choose a reason for cancelling and select Confirm Cancellation
7
You will see a confirmation message on screen and receive a confirmation email; keep it. The account stays Premium until the end of the current billing period, then automatically returns to a Basic membership
8
If you get an error while cancelling, contact Customer Support at https://support.jdate.com/hc/en-us/requests/new

Subscribed in the iPhone or iPad app (billed by Apple)

1
Jdate's iOS help article lists no steps of its own — it directs you to Apple's guide "See or cancel your subscriptions" (support.apple.com/118428), so follow Apple's procedure
2
Per Apple: open Settings on the iPhone or iPad, tap your name, then tap Subscriptions
3
Select Jdate in the list of subscriptions
4
Choose Cancel Subscription and confirm
5
Jdate states it is unable to cancel Apple subscriptions on your behalf, and that the subscription remains active until the end of the current billing period

Subscribed in the Android app (billed by Google Play)

1
Jdate's Android help article lists no steps of its own — it directs you to Google's guide "Cancel, pause, or change a subscription on Google Play" (support.google.com/googleplay/answer/7018481), so follow Google's procedure
2
Per Google: open the Google Play Store app, or go to play.google.com, signed in with the Google account used to subscribe
3
Open Payments & subscriptions > Subscriptions and select Jdate
4
Tap Cancel subscription and follow the prompts
5
Jdate states it is unable to cancel Google Play subscriptions on your behalf, and that the subscription remains active until the end of the current billing period

Support form — cancellation errors and refund requests

1
Open the contact form at https://support.jdate.com/hc/en-us/requests/new (linked as "Customer Support" from Jdate's cancellation article)
2
Include the email address associated with your account so support can locate the purchase quickly
3
Describe your request; Jdate's team reviews it and replies with next steps
4
If you subscribed through the App Store or Google Play, Jdate cannot refund you — the payment was processed by Apple or Google. Request the refund from Apple (reportaproblem.apple.com) or via Google Play's support page or the Play app; each store applies its own refund policy
5
Note that updating the app, deleting the app from your device, or deleting your account do NOT cancel the subscription or trigger a refund — cancel the subscription properly to stop future charges
6
Refund eligibility, conditions and timeframes are governed by the Terms and Conditions
7
Separately, and only for California and Colorado members: Jdate's Terms of Use grant the right to cancel without penalty until midnight of the third business day after purchase, by sending notice through https://support.jdate.com/hc/en-us/requests/new or mailing/delivering a signed and dated notice to Jdate Customer Care – Spark Networks, Inc., Attn: Customer Service, 3731 W South Jordan Parkway, Suite 102-405, South Jordan, UT 84009

Expect a retention offer

• A cancellation-reason prompt sits between Cancel Subscription and Confirm Cancellation — the cancellation is not complete until you pick a reason and confirm
• Manage Subscription has to be selected twice before your active subscription appears
• Refund requests are not self-serve: they route to the support contact form and are reviewed case by case

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

An on-screen confirmation message appears and a confirmation email is sent — keep it as proof of the cancellation date
Premium features stay active until the end of the current billing period
The account then returns to a Basic membership — cancelling does not delete the profile
Cancelling stops future renewals but does not shorten or refund the term you already paid for
Deleting the Jdate app or deleting the account does not cancel the subscription or trigger a refund, so cancel the subscription first
If you also want the profile gone, delete the account only after cancelling — Jdate treats account deletion as permanent

Refund notes

Jdate's refund article states that all purchases are final and non-refundable except where a refund is required by law, covering both new purchases and renewals, and that cancelling stops future renewals but does not refund or shorten the current term. The Terms of Use likewise say there are no refunds or credits for partially used subscription periods. Documented exception: the Terms give California and Colorado members the right to cancel without penalty until midnight of the third business day after purchase — that three-business-day right is scoped to those two states, not to subscribers generally. Subscribers outside the US may request a refund within 14 days of starting the subscription, minus the value of any portion already used. Website-purchase refund requests go through the support contact form; App Store and Google Play purchases are refunded only by Apple or Google under their own policies. Check the current Terms for the version that applies to you.

Gravity for iPhone

Canceled JDate? Track your other renewals in Gravity

Gravity tracks every renewal date, sends reminders before free trials and renewals, and gives you step-by-step help canceling anything else, on iPhone, no bank login.

No bank login
Private / on-device
AI cancel assistant

Track renewal datesFree trial alertsStep-by-step cancellation help

Download Gravity

FAQ

Does deleting my Jdate profile or removing the Jdate app cancel my subscription?

No. Jdate's help center lists updating the app, deleting the app from your device, and deleting your account as actions that do not cancel your subscription or trigger a refund. Cancel the subscription first, confirm you got the cancellation email, and only then delete the account if you want the profile gone.

I subscribed to Jdate Premium inside the iPhone app — why is there no cancel button on jdate.com?

Because Apple processed the payment, not Jdate. Jdate's iOS help article states it is unable to cancel Apple subscriptions on your behalf and links out to Apple's own guide rather than listing steps. Cancel it in your Apple ID subscription settings; the same applies to Google Play for Android sign-ups.

Will Jdate refund the unused part of my term if I cancel partway through?

Jdate's refund article says all purchases are final and non-refundable except where a refund is required by law, and its Terms state there are no refunds or credits for partially used subscription periods. Cancelling stops the next renewal but does not shorten or refund the current term. Jdate's Terms give California and Colorado members a right to cancel without penalty until midnight of the third business day after purchase — members in other states do not have that right. Website-purchase refund requests go through the support form; App Store and Google Play purchases fall under Apple's and Google's policies.

How long does Jdate Premium stay active after I cancel?

Until the end of your current billing period. Jdate's cancellation article says you will see an on-screen confirmation, receive a confirmation email, and keep Premium until the term ends, after which the account returns to a Basic membership. The account is not deleted by cancelling.

Why did my Jdate subscription renew at a higher price than I originally paid?

Jdate's pricing article states that a coupon or promotional price applies to your first term only, and the plan renews at the standard price unless you cancel. Its Terms add that renewal is at the same fee you first paid unless Jdate notifies you at least 10 days before the end of the current term that the fee will increase.

Gravity

Track renewals before the next surprise charge.

Gravity helps you track subscription renewals, monitor free trials, and keep a clean list of what still needs attention.

Track subscription renewalsTrack free trialsStay ahead of billing datesUse the cancellation hub