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How to cancel Hotspot Shield

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Hotspot Shield auto-renewal is switched off in the account dashboard under Account info, then Cancel in the membership section. Premium runs to the end of the paid term, after which the account reverts to the Basic tier. Switching off renewal does not issue a refund — 45-day money-back requests go through live chat or email. App Store and Google Play subscriptions cancel there.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Billed directly by Hotspot Shield (card or PayPal)Billed by Apple (iPhone, iPad or Mac App Store)Billed by Google Play (Android)Refund request inside the money-back window

Fast answer

Where to start with Hotspot Shield

Open official help

Can you cancel online?: yes
Where to start: Your Hotspot Shield account dashboard at account.hotspotshield.com/sign-in (the support article also links it as account.pango.co), or the Sign in link on hotspotshield.com — unless you subscribed inside the iOS app or via Google Play, in which case the subscription lives with Apple or Google and must be cancelled there.
Apple or Google billed?: Possible
Keeps access until: Premium features continue until the end of the current paid subscription term. After that the account is not charged again and reverts to the free Basic tier.
Notice period: 1 days
Contract / fees: No minimum term, lock-in, or early-termination fee is documented. Plans are monthly or prepaid annual. Hotspot Shield's terms state a subscription renews at the end of each billing cycle unless cancelled at least one day before the next cycle begins.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Billed directly by Hotspot Shield (card or PayPal)

1
Sign in to your Hotspot Shield account. The support article links the account page as account.pango.co and elsewhere directs you to account.hotspotshield.com/sign-in — follow the Sign in link on hotspotshield.com if neither loads, as the dashboard has moved domains over the years.
2
Select Account info on the left side of the screen.
3
Click Cancel in the membership section.
4
Tell Hotspot Shield why you chose to cancel. If you select "Other reason", describe your reason in the box that appears.
5
Be aware that cancelling auto-renewal does not automatically provide a refund — the article states you must contact Hotspot Shield by email or chat for any refund inquiry.
6
Once auto-renewal is cancelled, your account stays active until the current subscription expires; after that you won't be charged and the account reverts to Basic status.

Billed by Apple (iPhone, iPad or Mac App Store)

1
On iPhone or iPad, open Settings and tap your name at the top.
2
Tap Subscriptions.
3
Tap Hotspot Shield, then tap Cancel Subscription.
4
On a Mac, open the App Store, click your name at the bottom of the sidebar, choose View Information, scroll to Manage next to Subscriptions, click Edit beside Hotspot Shield and click Cancel Subscription.
5
Make sure you are signed in with the same Apple ID that originally bought the subscription. If Hotspot Shield is not listed under your subscriptions — or the Mac App Store shows no Cancel Subscription button — auto-renewal has already been cancelled.
6
Refunds on Apple-billed purchases must be requested from Apple — Hotspot Shield's help center cannot process them.

Billed by Google Play (Android)

1
Open the Google Play app on your Android device.
2
Tap your profile icon in the top right.
3
Tap Payments & subscriptions, then Subscriptions.
4
Select the Hotspot Shield subscription.
5
Tap Cancel subscription and follow the prompts.
6
Note that uninstalling the app does not cancel the subscription.

Refund request inside the money-back window

1
Cancel auto-renewal first using the path that matches how you were billed — the article is explicit that cancelling does not produce a refund on its own.
2
Sign in at account.hotspotshield.com/sign-in and click Support on the left side of the screen, then choose the live chat option to reach an agent. You can also open an email request through Hotspot Shield's support request form.
3
State that you are requesting a refund and give the purchase date and the email on the account.
4
Hotspot Shield advertises a 45-day money-back guarantee on its plan page; its Terms also state that amounts paid are non-refundable except as stated at purchase or required by law, and that refunds are issued at its sole discretion. Check the guarantee terms shown at the time of your own purchase.
5
If an app store was the merchant — Apple or Google Play — request the refund from that store instead. Hotspot Shield's support team cannot refund those charges.

Expect a retention offer

• The dashboard cancellation asks you to say why you are cancelling, and choosing "Other reason" requires typing a written explanation before it completes
• Cancelling downgrades the account to the limited Basic tier rather than closing it, so the login stays open for win-back offers
• Any refund requires a separate conversation with a support agent by chat or email, since cancelling alone never refunds

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Premium stays active until the current subscription term expires — access is not cut off the moment you cancel.
After expiry the account reverts to Basic status and is not charged again.
The account and login are not deleted; only the paid tier ends.
Cancelling auto-renewal does not issue a refund — that is a separate support request.
Uninstalling the Hotspot Shield app does not cancel the subscription or stop billing.
On Apple-billed subscriptions, if Hotspot Shield is not listed under your subscriptions — or the Mac App Store shows no Cancel Subscription button — auto-renewal has already been cancelled.

Refund notes

Hotspot Shield's plan page advertises a 45-day money-back guarantee on its plans, but claiming it is not self-serve. The cancellation article states that cancelling auto-renewal will not provide a refund and that you must contact the company by email or chat for any refund inquiry. The terms also describe amounts paid as non-refundable except as stated at purchase or required by law, with refunds issued at the company's sole discretion. Purchases billed through an app store — Apple or Google, whichever billed you — must be refunded by that store. Check the guarantee terms current at the time of your own purchase.

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FAQ

Does cancelling Hotspot Shield Premium delete my account or my saved settings?

No. Hotspot Shield's support article says that once Premium auto-renewal is cancelled, the account stays active until the current subscription expires and then reverts to Basic status. The account itself is not closed by cancelling — you keep your login and can resubscribe. The article confirms only that cancelling does not close the account; it does not document how to delete an account, so ask support if you want the account removed.

How long is Hotspot Shield's money-back guarantee, and does cancelling trigger the refund?

Hotspot Shield's plan page advertises a 45-day money-back guarantee on its plans. It is not self-serve: the support article is explicit that cancelling auto-renewal will not by itself provide a refund and that you have to contact the company by email or chat for any refund inquiry. Cancel first, then open the refund conversation separately.

I subscribed to Hotspot Shield inside the iPhone app — why is there no cancel button on the website?

Because Apple is the merchant on that purchase. Hotspot Shield's own article states that Apple's policy requires you to cancel through Apple directly and that its help center cannot cancel iTunes subscriptions. Go to Settings, tap your name, tap Subscriptions, tap Hotspot Shield, then Cancel Subscription — signed in with the Apple ID that bought it.

Will deleting the Hotspot Shield app stop the charges?

No. The support article warns plainly that when you uninstall the app, your subscription won't cancel. Removing the VPN client only removes software from the device; the billing agreement lives with whoever charged you — Hotspot Shield's account dashboard, Apple, or Google Play — and has to be cancelled there.

How close to my renewal date can I cancel Hotspot Shield?

Hotspot Shield's terms describe a subscription renewing at the end of each billing cycle unless it is cancelled at least one day before the next cycle starts. In practice that means don't leave it until renewal day. Once a renewal has processed, stopping it becomes a refund request rather than a cancellation.

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