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Difficulty B · 28/100— Mostly straightforward

How to cancel Eufy Security

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

eufy splits cancellation by product. Protection Plan and cloud plans can be ended in the eufy Security app under Side Menu, My Services, or in the mySecurity web portal. eufy's own article says cloud backup cannot be cancelled by users — support needs your camera's serial number. Apple- or Google-billed plans cancel through those stores. Monthly plans stop renewing without a refund; annual plans get a documented partial refund.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel a Protection Plan or cloud plan in the eufy Security app Cancel from the eufy mySecurity web portal Cancel cloud backup by contacting eufy support Cancel a eufy subscription billed by Apple Cancel a eufy subscription billed by Google Play

Fast answer

Where to start with Eufy Security

Open official help

Can you cancel online?: depends
Where to start: eufy Security app, Side Menu, My Services (Protection Plan and cloud plans) — or the mySecurity web portal at mysecurity.eufylife.com under Side Menu > Additional Service > My Service. Cloud backup cancellation requires contacting eufy support.
Apple or Google billed?: Possible
Keeps access until: eufy's Subscription Policy says it does not refund fees already charged for the subscription period, so a cancelled monthly plan runs to the end of the term you paid for and then stops renewing. For annual plans eufy documents deducting the monthly rate and refunding the remainder, which means access ends earlier than the original renewal date. eufy does not publish a precise end-of-access date — check the plan's expiry under My Services before cancelling.
Contract / fees: eufy publishes no minimum-term commitment and no early-termination fee for the Protection Plan or its cloud storage/cloud backup plans. The Protection Plan is sold in monthly or annual terms that renew unless cancelled, and eufy's support article notes one account can activate multiple Protection Plan packages but each Protection Plan subscription covers only one address. eufy's cancellation pages document no equipment-return requirement. Separately, eufy's "Basic Plan Subscription Agreement", which covers the Basic Plan Service — 3D Home Model, 4G Cellular Backup, eufy Expert GPT Assistant and eufyCare+ extended product protection — states there is "no automatic renewal" and that cancellation goes through support.expert@eufy.com, taking effect only "after we process your request and send a written confirmation."
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel a Protection Plan or cloud plan in the eufy Security app

1
Open the eufy Security app and sign in to the account that holds the subscription.
2
Open the Side Menu, then choose My Services — eufy documents this as where subscription status is checked and managed.
3
Select the Protection Plan or cloud plan you want to end and follow the prompts to cancel it.
4
eufy states that cancelling a monthly plan stops it renewing but the monthly fee is not refunded, so confirm your paid-through date before you finish.

Cancel from the eufy mySecurity web portal

1
Sign in to the eufy Security web portal at mysecurity.eufylife.com — eufy links it as https://mysecurity.eufylife.com/#/login?type=/ , using the same account that holds the subscription.
2
Open the Side Menu, then Additional Service, then My Service — this is the path eufy documents for the web portal (the app uses Side Menu > My Services).
3
Select the monitoring plan and cancel it there. eufy states: "You can cancel the monitoring service subscription via eufySecurity App or via the web portal."
4
Before you confirm, check the paid-through date: eufy states a cancelled monthly plan stops auto-renewing but the monthly fee is not refunded.

Cancel cloud backup by contacting eufy support

1
eufy's support article states the cloud backup "cannot be canceled directly by users now", so this request has to go through an agent.
2
Look up the serial number of the camera whose cloud backup you want to end — eufy asks you to provide it.
3
Contact eufy support. The article points to eufy's contact form and support@eufylife.com; eufy's contact page also lists support@eufy.com, 24/7 website live chat, and the eufy Security line +1 (800) 988-7973. eufy does not publish phone hours, so use chat if you need a assured channel.
4
Ask the agent for written confirmation that the cloud backup subscription will not renew, and raise any refund question in the same conversation — eufy directs refund issues to support.

Cancel a eufy subscription billed by Apple

1
eufy states that if the cloud service was subscribed via Apple, you should contact Apple for the cancellation and refund.
2
On your iPhone or iPad, open Settings, tap your name at the top, then tap Subscriptions.
3
Select the eufy subscription and choose Cancel Subscription.
4
Apple, not eufy, handles any refund request for a purchase made this way.

Cancel a eufy subscription billed by Google Play

1
eufy states that if the cloud service was subscribed via Google, you should contact Google for the cancellation and refund.
2
Open the Google Play Store app, tap your profile icon, then Payments & subscriptions, then Subscriptions.
3
Select the eufy subscription and choose Cancel subscription.
4
Google, not eufy, handles any refund request for a purchase made this way.

Expect a retention offer

• eufy's own support article states cloud backup "cannot be canceled directly by users now", routing that cancellation through a support agent instead of a button.
• The agent asks for the serial number of the specific camera before processing a cloud backup cancellation, which requires you to look up device details first.
• Refunds are handled only by contacting support — eufy publishes no self-serve refund path.
• Cancellation is fragmented across the eufy Security app, the mySecurity web portal, eufy support, and the Apple or Google store, depending on where the plan was bought.
• The app and the web portal use different menu labels for the same screen — My Services in the app, Additional Service > My Service on the portal.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

A cancelled monthly plan stops renewing, and eufy states the current month's fee is not refunded — you keep the service for the term you already paid for.
For an annual plan, eufy documents that "the monthly fee will be deducted and the remaining fee will be refunded," so the plan ends when that refund is processed rather than at the original renewal date.
Protection Plan features tied to the subscription end with it — on the Plus tier that includes 24/7 professional monitoring and emergency dispatch.
eufy does not publish what happens to clips already held in the cloud once a cloud storage or cloud backup plan ends, so download anything you want to keep before cancelling and ask support to confirm the retention period.
eufy documents no notice period, no minimum term, no early-termination fee and no equipment-return requirement for these plans.

Refund notes

eufy's Subscription Policy states it "will not refund any fees that have already been charged, debited, or otherwise posted to your account for the subscription period from the date of termination." Its support article adds detail: cancelling a monthly subscription stops it renewing but "the monthly fee will not be refunded," while for an annual subscription "the monthly fee will be deducted and the remaining fee will be refunded." Refunds are not self-serve — eufy directs users to contact support for refund-related issues. Purchases made through Apple or Google are refunded by those stores, not by eufy. Check current pricing and plan terms on eufy's own pages before cancelling.

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FAQ

Can I cancel Eufy Security cloud backup myself in the app?

Not according to eufy. Its support article states the cloud backup "cannot be canceled directly by users now" — you have to contact eufy support and supply the serial number of the camera whose backup you want to end. Protection Plan monitoring is different: eufy documents that you can manage and cancel it yourself from Side Menu > My Services in the eufy Security app, or from Side Menu > Additional Service > My Service in the mySecurity web portal.

Do I get a refund if I cancel my Eufy Security annual plan partway through?

eufy documents that when you cancel an annual subscription, "the monthly fee will be deducted and the remaining fee will be refunded." A cancelled monthly plan simply stops renewing and that month is not refunded. eufy's Subscription Policy also states it will not refund fees already charged for the current subscription period. Refunds are not self-serve — eufy says to contact support for refund-related issues.

I subscribed to Eufy Security through the App Store or Google Play — where do I cancel?

Through that store. eufy's support article says that if the cloud service was subscribed via Apple or Google, you should contact Apple or Google for the cancellation and refund. The eufy app listing shows Cloud Storage, Cloud Backup and Protection Plan Plus sold as in-app purchases, so those renew inside Apple's Settings > Subscriptions or Google Play's Payments & subscriptions rather than through eufy.

Does cancelling my Eufy Security subscription mean I have to send equipment back?

eufy's cancellation documentation does not state any equipment-return requirement, and it publishes no minimum term or early-termination fee for the Protection Plan or cloud plans. What ends is the subscribed service — cloud storage/backup, and on the Plus tier the professional monitoring and emergency dispatch features. Check exactly which plan is attached to which device under My Services before you cancel.

Is eufy Plus the same thing as a Eufy Security subscription?

No, they are separate. eufy Plus is a shopping membership with rewards, shipping vouchers and a cloud backup history perk; eufy says it renews for the next term unless you cancel and that it is managed in the Membership Management section of your account page. eufy says you can terminate or suspend the membership at any time, with billing stopping at the end of the cycle; its no-refund clause is narrower than a blanket rule — it states you are not entitled to a refund if the subscription price is later reduced or discounted. Security monitoring and cloud plans are cancelled through the eufy Security app, the web portal, or eufy support.

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