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How to cancel Elder Scrolls Online Plus

Name: Gravity: Cancel Subscriptions
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ESO Plus is cancelled wherever you bought it. PC/Mac and Epic members use Manage Membership on their Elder Scrolls Online account; Steam, PlayStation and Xbox members cancel in that platform's subscription settings. Cancelling only stops auto-renewal — benefits run to the end of the paid membership term, and refund eligibility depends on whichever storefront took the payment.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

PC/Mac or Epic (bought on the ESO website)Steam PlayStation Xbox Billing question or refund request

Fast answer

Where to start with Elder Scrolls Online Plus

Open official help

Can you cancel online?: yes
Where to start: account.elderscrollsonline.com → Manage Membership, under Account Summary (PC/Mac and Epic). If you subscribed on Steam, PlayStation or Xbox, start in that platform's subscription settings instead.
Apple or Google billed?: Not commonly documented
Keeps access until: The end of the current paid membership term — ZeniMax states cancelling only prevents auto-renewal and does not end the membership immediately.
Contract / fees: ESO Plus is sold in 1-, 3-, 6- and 12-month memberships. The official ESO Plus page lists the 1-, 3- and 12-month memberships as auto-renewing (terms shown at checkout) and the 6-month membership as not automatically renewing. Cancelling an auto-renewing membership takes effect at the end of your then-current membership term rather than immediately. There is no documented early-termination fee.
Verified on: 2026-07-26

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

PC/Mac or Epic (bought on the ESO website)

1
Sign in at account.elderscrollsonline.com with the ESO account that holds the ESO Plus membership
2
Select Manage Membership under the Account Summary section on the left-hand side
3
Select Cancel Membership
4
Confirm by clicking Please cancel my membership
5
Look for the confirmation banner at the top of the page and check that your Account ESO Plus status has changed to Cancelled
6
Watch for the confirmation email from The Elder Scrolls Online
7
If you cannot find the cancellation option, ZeniMax says the membership is managed through Steam or another third-party platform and must be cancelled there instead

Steam

1
Open Steam signed in to the account that holds the membership
2
Select your username in the top right and choose Account details
3
Under Store & Purchase History, click Manage Subscriptions
4
Click Edit next to The Elder Scrolls Online: Plus Membership
5
Select the button next to Cancel my subscription and click Apply
6
Confirm the status shows Cancelled under Next Billing Date

PlayStation

1
On the web: sign in on the PlayStation site, click your avatar and choose Subscriptions Management, then select the ESO membership
2
On PS5: Settings > Users and Accounts > Account > Payment and Subscriptions > Game and App Services, find ESO, select your membership and choose Turn Off Auto-Renewal
3
On PS4: Settings > Account Management > Account Information > PlayStation Network Services, select your membership and choose Turn Off Auto-Renewal
4
ZeniMax notes PlayStation is a third-party retailer, that it does not have access to those transaction histories, and directs players to PlayStation Support for further help

Xbox

1
Go to account.microsoft.com/services and sign in with the Microsoft account that bought the membership
2
Find the ESO Plus subscription under Services & subscriptions
3
Select Payment & Billing, then Cancel
4
Select Confirm cancellation and wait for the confirmation email
5
If the subscription isn't listed, check you're signed in to the correct Microsoft account; ZeniMax directs further questions to Xbox support

Billing question or refund request

1
Identify which store took the payment — the ESO Store, the Bethesda.net Store, Steam, Epic Games, PlayStation, or Xbox / Xbox Game Pass
2
For ESO Store purchases, submit a request at help.elderscrollsonline.com/app/incident
3
For any other storefront, contact that store's own support; ZeniMax's PlayStation cancellation article notes that as a third-party retailer arrangement it does not have access to those transaction histories
4
Refund eligibility is set by whichever storefront took the payment — check that store's refund policy, and the ESO Terms of Service at account.elderscrollsonline.com/terms-of-service, before assuming a partial refund is or is not available

Expect a retention offer

• The cancel flow on the ESO account site requires a second confirmation click ('Please cancel my membership') before it takes effect
• Console and Steam memberships show no cancel option at all on the ESO account site, sending players to a different company's billing portal
• Cancelling never takes effect immediately — it only stops the next renewal at the end of the current term, which can be up to 12 months out

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

ESO Plus benefits continue until the end of the current membership term; the membership does not end the moment you cancel
The ESO account page shows a confirmation banner and your ESO Plus status as Cancelled, and a confirmation email is sent
When the membership expires you lose access to DLC game pack content you have not bought separately; you can buy individual DLC packs or resubscribe to regain it
The Craft Bag stops accepting new items, but ZeniMax states you can still access and use materials already stored in it and they are not deleted

Refund notes

There is no self-serve refund path. Refund eligibility depends on the storefront that processed the payment — check that store's refund policy and the ESO Terms of Service at account.elderscrollsonline.com/terms-of-service. ESO Store purchases go through a support ticket at help.elderscrollsonline.com/app/incident; Steam, Epic, PlayStation and Xbox purchases must be taken up with those stores, which ZeniMax says it cannot see transaction histories for.

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FAQ

Does cancelling ESO Plus end my membership immediately?

No. ZeniMax's support site states that cancelling an ESO Plus membership prevents auto-renewal and does not terminate the membership immediately — your benefits stay active through the end of the current membership term.

Why is there no Cancel Membership option on my Elder Scrolls Online account page?

Because the ESO Plus membership was bought somewhere else. ZeniMax notes that if the cancellation option isn't visible, the membership is managed through Steam or another third-party platform, and PlayStation and Xbox memberships must be managed on those consoles or store accounts rather than on the ESO account site.

Do all ESO Plus memberships renew automatically?

No. The official ESO Plus page lists the 1-, 3- and 12-month memberships as auto-renewing, with terms shown at checkout, while the 6-month membership is listed as not automatically renewing. Cancelling an auto-renewing membership takes effect at the end of the current term.

What happens to my Craft Bag when ESO Plus lapses?

The ESO support site says that when your ESO Plus membership lapses you can no longer place additional items into the Craft Bag, but you can still access and use anything already stored in it — the materials aren't deleted.

Can I get a refund on an ESO Plus membership?

There is no self-serve refund button. Refund eligibility depends on the storefront that processed the payment, so check that store's refund policy and the ESO Terms of Service. For ESO Store purchases, submit a request at help.elderscrollsonline.com/app/incident; for Steam, Epic, PlayStation or Xbox purchases, contact that store's support.

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