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Difficulty B · 27/100— Mostly straightforward

How to cancel DoNotPay

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Author: Viral App Labs LLC

DoNotPay lets you cancel yourself: sign in, open Settings at the top right, then Help, then Manage my account, then Manage Subscription. Its Terms of Service require cancelling at least 2 calendar days (48 hours) before the renewal date — the billing FAQ itself lists no deadline. Refunds are not self-serve; DoNotPay routes those requests to support@donotpay.com.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel in DoNotPay account settings (web or app)Email DoNotPay support to cancel or request a refund Cancel through Apple if the charge appears on your Apple bill Cancel through Google Play if the charge appears on your Google bill

Fast answer

Where to start with DoNotPay

Open official help

Can you cancel online?: yes
Where to start: Signed in to DoNotPay on the web or in the app — Settings, top right-hand corner
Apple or Google billed?: Possible
Keeps access until: Not documented. DoNotPay's billing FAQ and terms do not state whether access runs to the end of the paid period or ends at cancellation — check what the confirmation screen says when you cancel.
Notice period: 2 days
Contract / fees: No minimum term and no early-termination fee appear in DoNotPay's terms of service. The terms do set a renewal rule: subscriptions renew for additional periods of the same duration as the initial period at the then-current fee, and to stop that you must cancel at least 2 calendar days (48 hours) before the automatic renewal date. That deadline appears only in the Terms of Service, not in the billing FAQ. DoNotPay does not publish a set price on its billing FAQ — check current pricing at signup or on your account screen.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel in DoNotPay account settings (web or app)

1
Sign in to DoNotPay at donotpay.com, or open the DoNotPay app, using the credentials on the account.
2
Open Settings in the top right-hand corner.
3
Click 'Help,' then click 'Manage my account.'
4
Click 'Manage Subscription' and follow the prompts DoNotPay shows for the active subscription.
5
Complete this at least 2 calendar days (48 hours) before the renewal date. DoNotPay's Terms of Service state: 'In order to avoid automatic renewal, you must cancel your Subscription Services at least 2 calendar days (48 hours) prior to the automatic renewal date.' (source: https://donotpay.com/learn/terms-of-service-and-privacy-policy/ — the billing FAQ itself lists no deadline)
6
Save any confirmation you receive and check your next card or bank statement.

Email DoNotPay support to cancel or request a refund

1
Email support@donotpay.com from the email address tied to your DoNotPay account.
2
Include your phone number — DoNotPay's billing FAQ asks for it when you contact support about billing.
3
State clearly that you want the subscription cancelled; if you are also asking for a refund, DoNotPay asks you to state exactly why you would like a refund.
4
Send it well before the renewal date so the request lands outside the 2-calendar-day (48-hour) cutoff in DoNotPay's Terms of Service.
5
Keep the reply as your record of the cancellation.

Cancel through Apple if the charge appears on your Apple bill

1
Use this only if the DoNotPay charge shows up in your Apple subscriptions rather than as a direct charge from DoNotPay.
2
On your iPhone or iPad, open Settings and tap your name at the top.
3
Tap Subscriptions.
4
Tap DoNotPay, then tap Cancel Subscription and confirm.
5
If DoNotPay is not in that list, the subscription is billed by DoNotPay directly — use the account-settings flow instead.

Cancel through Google Play if the charge appears on your Google bill

1
This applies only if you bought the DoNotPay subscription as an in-app purchase inside the Android app.
2
On your Android device, open the Google Play Store and go to Subscriptions (tap your profile icon in the top right, then Payments & subscriptions, then Subscriptions).
3
Select DoNotPay from the list of subscriptions.
4
Tap Cancel subscription and follow the instructions Google shows.
5
If DoNotPay is not listed, the subscription is billed by DoNotPay directly — cancel in DoNotPay's own account settings instead.

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

The subscription stops renewing, provided the cancellation lands at least 2 calendar days (48 hours) before the automatic renewal date, as DoNotPay's Terms of Service require.
DoNotPay's billing FAQ does not say whether access or in-progress tasks continue to the end of the paid period — read the confirmation the app shows you.
Refunds are not issued by the cancel flow. DoNotPay routes refund and mischarge requests to support@donotpay.com, asking you to include your phone number and state exactly why you would like a refund.
DoNotPay's billing FAQ notes that removing your only payment method also ends the subscription, but warns that outstanding submissions may be dismissed if you do it that way — cancelling in account settings is the cleaner route.
If the charge appears on an Apple or Google Play bill instead of coming directly from DoNotPay, cancelling inside DoNotPay will not stop it; it has to be cancelled in that store's subscription settings.

Refund notes

Not self-serve. DoNotPay's billing FAQ directs refund and improper-charge requests to support@donotpay.com, and asks you to include your phone number and state exactly why you would like a refund. No refund window or guarantee is published, so a refund is a request, not a documented right.

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FAQ

Where is the cancel option in DoNotPay?

It is not on a billing screen. DoNotPay's own billing FAQ routes you through Settings in the top right-hand corner, then Help, then 'Manage my account,' then 'Manage Subscription' — four steps deep, filed under Help rather than a payments or billing menu.

How far ahead do I have to cancel DoNotPay to avoid the next charge?

DoNotPay's Terms of Service state you must cancel at least 2 calendar days (48 hours) before the automatic renewal date to avoid the renewal. The billing FAQ itself lists no deadline, so the requirement is easy to miss — do not leave the cancellation to renewal day.

Does deleting the DoNotPay app stop the billing?

No. Removing the app from your phone does not end a subscription. DoNotPay's billing FAQ documents one route: Settings in the top right, then Help, then 'Manage my account,' then 'Manage Subscription.' If your charge appears on an Apple or Google Play bill rather than directly from DoNotPay, cancel it in that store's subscription settings instead.

Can I get a refund from DoNotPay?

Not through any self-serve control. DoNotPay's billing FAQ asks you to write to support@donotpay.com, include your phone number, and state exactly why you would like a refund. DoNotPay does not publish a refund window or guarantee, so treat a refund as a request rather than an entitlement.

What happens if I just remove my payment method from DoNotPay?

DoNotPay's billing FAQ notes that removing your only payment method also ends the subscription, but warns that outstanding submissions may be dismissed if you stop the subscription that way. Cancelling through Settings, then Help, then 'Manage my account,' then 'Manage Subscription' is the cleaner route.

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