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How to cancel Deep Sentinel

Name: Gravity: Cancel Subscriptions
Price: 19.99 USD
Rating: 4.8 (50 reviews)
Author: Viral App Labs LLC

Deep Sentinel has no self-serve cancel button. You must contact customer care by phone or email to cancel; chat is also offered. A system purchase carries a minimum one-year term, and cancelling after the first 30 days leaves you owing the remaining balance. Inside the 30-day money-back window, request an RMA and return everything for a full refund.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Cancel by phone (documented primary route)Cancel by email Cancel and return inside the 30-day money-back window

Fast answer

Where to start with Deep Sentinel

Open official help

Can you cancel online?: no
Where to start: Deep Sentinel customer care — phone 1-833-983-6006 or customercare@deepsentinel.com. There is no self-serve cancellation in a Deep Sentinel web account or the mobile app.
Apple or Google billed?: Not commonly documented
Keeps access until: LiveSentinel professional monitoring stops as soon as the cancellation is processed rather than at the end of the paid period. Deep Sentinel states you will still be able to view your live feeds and recordings afterward, and you can ask customer care about moving to a self-monitoring plan.
Contract / fees: A Deep Sentinel system purchase requires a minimum one-year service subscription; the support site describes the initial term as typically 12 months. After the first 30 days you are committed to the full length of the service term even if you cancel early, and remain responsible for the remaining balance. Deep Sentinel's help center does not publish a flat early-termination fee amount, so the figure depends on your term and billing cycle — ask customer care for yours in writing. After the one-year commitment period, service renews month-to-month or year-to-year depending on your billing cycle and can be cancelled at any time. Deep Sentinel states renewal rates are subject to change and that you will be notified of a rate change with the option to cancel. Equipment return with an RMA number applies to 30-day money-back-guarantee returns; Deep Sentinel does not publish what date the 30-day window runs from, so confirm your closing date with customer care.
Verified on: 2026-07-25

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Cancel by phone (documented primary route)

1
Call Deep Sentinel customer care at 1-833-983-6006. Published hours are Monday to Friday 6:00 AM to 6:00 PM Pacific, Saturday and Sunday 8:30 AM to 5:00 PM Pacific, and 8:30 AM to 5:00 PM Pacific on holidays — the line is staffed seven days a week. (Live chat is also offered through the support site and the Deep Sentinel mobile app.)
2
Give the account name, service address and phone number on file, and say you want to cancel your Deep Sentinel service subscription.
3
Ask the agent to confirm exactly where you are in the term: inside the 30-day money-back window, still inside the minimum one-year commitment, or on a renewed month-to-month or annual cycle.
4
If you are inside the 30-day money-back window, request an RMA number and return shipping instructions on the same call.
5
Ask for written email confirmation of the cancellation, the date LiveSentinel monitoring stops, and any remaining term balance you owe.

Cancel by email

1
Email customercare@deepsentinel.com from the address on the account and state that you want to cancel your Deep Sentinel subscription.
2
Include the account name, service address and phone number on file so customer care can locate the account.
3
If you are still inside the 30-day money-back window, ask in the same message for an RMA number and return shipping instructions — and ask customer care to confirm the exact date your window closes, since the policy does not publish what date it runs from.
4
Ask them to confirm in reply the cancellation date, when LiveSentinel monitoring stops, and any remaining balance on the term.
5
Keep the full email thread — it is your dated proof of when you asked to cancel.

Cancel and return inside the 30-day money-back window

1
Contact customer care by phone or email inside the 30-day money-back window and request an RMA number plus return shipping instructions. Ask them to confirm the exact date your window closes — the policy does not publish what date the 30 days runs from.
2
Pack the system in its original packaging with all the accessories included — Deep Sentinel applies fees for items returned damaged or missing.
3
Ship the return using the instructions customer care provides and keep the tracking number.
4
Allow at least 30 days from Deep Sentinel's receipt of the item for the return to be processed.
5
Expect the refund to take one to two billing cycles to appear on your credit card or bank statement.

Expect a retention offer

• Cancellation runs through a live customer care agent by phone or email during staffed hours (weekdays 6:00 AM to 6:00 PM Pacific, weekends and holidays 8:30 AM to 5:00 PM Pacific) — Deep Sentinel documents no self-serve cancel button in a web account or the app.
• Deep Sentinel documents a self-monitoring plan you can inquire about as an alternative to cancelling LiveSentinel monitoring.
• The remaining-balance obligation after day 30 gives the agent a built-in reason to steer you toward staying through the term.

Decline script

“Please cancel my subscription effective today and email me a confirmation. I'm not interested in a discount or pause.”

Common problems

Only official-source troubleshooting notes are included here.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

LiveSentinel guard monitoring stops as soon as the cancellation is processed — it does not continue to the end of the paid period.
Deep Sentinel states you can still view your live feeds and recordings after monitoring ends, and can ask customer care about a self-monitoring plan.
Cancelling after the first 30 days but before the term ends leaves you responsible for the remaining balance of the service term.
If you are cancelling inside the 30-day money-back window, you must get an RMA number and return the system in its original packaging with all accessories; fees apply for damaged or missing items.
Refunds on returns take at least 30 days from Deep Sentinel's receipt of the item to process, and one to two billing cycles to post to your statement.
Ask for written confirmation of the cancellation date and any balance owed, and check your next statement to confirm billing has stopped.

Refund notes

Deep Sentinel documents a 30-day money-back guarantee: you have 30 days to return the system in its original packaging with all accessories for a full refund, after requesting an RMA number from customer care. The policy does not publish what date the 30-day window runs from, so ask customer care to confirm your closing date. Deep Sentinel asks for at least 30 days from receipt of the item to process the return, and says the refund may take one to two billing cycles to appear on your card or bank statement. Fees are applied if returned items are damaged or missing. No mid-term monitoring refund is documented once the 30-day window has passed — instead, the policy states you remain responsible for the remaining balance of the term.

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FAQ

Can I cancel Deep Sentinel online or in the app?

No. Deep Sentinel does not document any self-serve cancellation in a web account or the mobile app. Its subscription terms say cancellations are made by contacting customer care at 1-833-983-6006 or customercare@deepsentinel.com. Deep Sentinel's contact page also lists chat through its website and mobile app, but the cancellation policy itself points to phone and email.

Does Deep Sentinel charge an early termination fee?

Deep Sentinel's cancellation and early-termination policy states that after the first 30 days you are committed to the full length of your service term even if you cancel early, and you remain responsible for the remaining balance. The help center does not publish a flat dollar amount, so ask customer care to confirm your specific figure in writing before you cancel.

Do I have to send my Deep Sentinel equipment back when I cancel?

For a 30-day money-back-guarantee return, yes. Deep Sentinel says you have 30 days to return the system in its original packaging with all the accessories for a full refund, and you must contact customer care first to request an RMA number and return shipping instructions. Fees are applied if returned items are damaged or missing. The policy does not publish what date the 30 days runs from, so ask customer care to confirm when your window closes.

What happens to my Deep Sentinel cameras after I cancel monitoring?

Deep Sentinel states that LiveSentinel monitoring stops as soon as you cancel — it does not run out the rest of a paid period. Its policy says you will still be able to view your live feeds and recordings, and you can ask customer care about moving to a self-monitoring plan after LiveSentinel monitoring ends.

When can I reach Deep Sentinel customer care to cancel?

Deep Sentinel's Contacting Customer Care article lists Monday to Friday 6:00 AM to 6:00 PM Pacific, Saturday and Sunday 8:30 AM to 5:00 PM Pacific, and 8:30 AM to 5:00 PM Pacific on holidays, and says the department is staffed seven days a week. You can reach it at 1-833-983-6006 or customercare@deepsentinel.com, and live chat is offered through the support site and the mobile app.

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