How to cancel Bannatyne Health Club UK

1. 1

   Work out where you are in your Initial Fixed Term. Bannatyne's terms say the contract lasts at least 1, 3, 6 or 12 months depending on which you signed, and that "you cannot cancel your membership during the Initial Fixed Term".

2. 2

   Download the Member Cancellation Form from bannatyne.co.uk/cancel, or write your own notice carrying the same details: membership number, health club, name, address and reason.

3. 3

   Email or post it to your local health club, or to the Memberships Team at Bannatyne Fitness Limited, Power House, Haughton Road, Darlington, County Durham. The form also gives memberships@bannatyne.co.uk.

4. 4

   Send it early enough: the terms require not less than 30 days' written notice expiring at the end of a calendar month, and Bannatyne's help pages say the request "is processed on the 1st of the following month, serving one full calendar months notice".

5. 5

   Chase the acknowledgement. The form says "[w]e shall acknowledge receipt of this Cancellation Form within 7 days" and that if you have not heard by then you should call 0344 477 4777 — because "[t]his Form shall not take effect until Bannatyne has acknowledged receipt of it", and Bannatyne "is not responsible for any Forms that are lost, delayed, mislaid, incomplete or damaged".

6. 6

   Keep paying until the notice expires, then check the Direct Debit has stopped.

• • Bannatyne's help pages put it simply: "You can cancel your membership by submitting a request in writing to your local Health Club. This can be via email or letter."
• • The notice runs from the 1st of the month after your request, so sending on the 2nd and sending on the 28th produce the same end date. If you have just missed a month boundary, you have nothing to gain by delaying.

Source: help.bannatyne.co.uk — the provider's own documentation for these steps.

1. 1

   Check your reason against Bannatyne's list. Serious injury or illness likely to stop you using the club for at least two months is covered by clause 7.2, which ends the contract at the end of the month you give notice in.

2. 2

   Financial hardship and relocation are covered by clause 7.1, which requires not less than 30 days' written notice expiring on the last day of the following month.

3. 3

   Gather the evidence Bannatyne requires — a doctor's certificate for illness or injury, and reasonable evidence for a worsened financial situation or a permanent move away from the area.

4. 4

   Send the written notice with the evidence attached, naming the clause you are relying on, to your local health club or the Memberships Team.

5. 5

   Do not stop the Direct Debit until Bannatyne has acknowledged the notice in writing.

• • Clause 7.2 is the more generous of the two: illness or injury ends the contract at the end of the month you give notice, rather than the following month.
• • The relocation ground requires both that travelling is impractical and that there is "no other alternative club owned by us within a reasonable travelling distance".

Source: bannatyne.co.uk — the provider's own documentation for these steps.

1. 1

   Understand the cost before you write. Bannatyne's clause 7.6 charges a termination fee, capped at your membership fees for the remainder of the Initial Fixed Term less costs saved and the benefit of early payment.

2. 2

   Ask your club for the actual figure in writing before you commit to anything.

3. 3

   If you still want out, send the written notice — the contract then ends 30 days later, expiring at the end of a calendar month.

4. 4

   Expect the fee to be taken from the card or bank account on your membership application; Bannatyne says it will give you reasonable notice before charging it.

5. 5

   Compare that figure against simply paying out the remaining months, since the cap means the two can be close.

• • The cancellation form spells out the same point: if you are within your minimum period of membership, you remain liable for the membership fees until the end of the minimum term.

Source: bannatyne.co.uk — the provider's own documentation for these steps.

1. 1

   Check how you joined. The 14-day cooling-off right applies if you applied online, by email or over the telephone — but the terms exclude joining "in one of our clubs at Reception or at an in-club joining screen".

2. 2

   Act within 14 days of your Joining Date.

3. 3

   Call 0344 477 4777 or email customerservices@bannatyne.co.uk, giving your name, home address, club location and membership details.

4. 4

   Or post the model cancellation form from bannatyne.co.uk/cancel to the address on it.

5. 5

   Expect a deduction if you have trained: Bannatyne makes "a reasonable deduction from any refund" equivalent to its standard guest pass fee for each visit you made.

• • This is the only route in Bannatyne's terms that returns all payments received, subject to that per-visit deduction.

Source: bannatyne.co.uk — the provider's own documentation for these steps.