How to cancel Asana

1. 1

   Click your profile photo in the top-right corner.

2. 2

   Select Admin console.

3. 3

   Navigate to the Billing tab.

4. 4

   Under Plan details, select Cancel plan.

5. 5

   Confirm the effective date — Asana applies paid cancellations at your next renewal date.

• • Asana documents the same path for a paid workspace: profile photo > Admin console > Billing tab > Cancel plan.
• • Asana states "Upgrading or downgrading will not result in any data loss whatsoever," but you lose access to all paid features when you drop to the free Personal plan.
• • To stop a trial, follow the same steps and click Cancel trial. Asana says that if you cancel on or before the trial expiration date your account will not be charged, and you keep paid features for the rest of the trial period.

Source: help.asana.com — the provider's own documentation for these steps.

1. 1

   Asana states that billing owners, admins and super admins of manually invoiced subscriptions who want to adjust or cancel their plan for the upcoming renewal term should use Contact support from the Billing tab of the admin console, rather than the Cancel plan button.

2. 2

   Open the Admin console and navigate to the Billing tab.

3. 3

   Go to the Payment info section and click into Contact billing.

4. 4

   Use the support form to tell Asana's team that you want to cancel the plan for the upcoming renewal term.

5. 5

   Asana says the request creates a support case and its team follows up by email with next steps — keep that email as your record of the cancellation.

• • Asana's article lists "Contact support to cancel your plan" among the things you can do from the Billing tab, alongside changing your type of paid plan, viewing seat utilization, updating billing information, reassigning the billing owner role and downloading your latest invoice.

Source: help.asana.com — the provider's own documentation for these steps.