How to cancel Virgin Active UK

1. 1

   Email info@virginactive.co.uk, or call 020 8167 6480. Virgin Active's membership FAQ names both: "You can cancel your membership by visiting your Virgin Active club, calling us on 020 8167 6480 or sending us an email at info@virginactive.co.uk".

2. 2

   Give your name, your membership ID number, your home club and the date, and say plainly that you are cancelling your membership.

3. 3

   If you do not know your membership ID, Virgin Active says it is at the bottom of emails it sends you, or in the app under Profile and 'Manage account'.

4. 4

   Ask for written confirmation by email showing your end date and your final payment date.

5. 5

   Cancel personal training separately — Virgin Active says to "speak to the product manager in your club directly" for that.

• • Email is worth preferring over the phone and over an in-club conversation: it timestamps the date you gave notice, which matters because Virgin Active does not publish the notice period you are being measured against.
• • Its contact page also offers a request-a-call-back form at virginactive.co.uk/forms/contact-us and notes it is "currently experiencing a high volume of membership queries", so build in time rather than leaving it to the week your commitment ends.

Source: virginactive.co.uk — the provider's own documentation for these steps.

1. 1

   Go to your club and ask for the Experience team. Virgin Active's app FAQ says "You cannot cancel via the app. To cancel, please speak to the Experience team in club".

2. 2

   Take your membership details and, if you have it, the membership agreement you were issued at joining.

3. 3

   State the date you are giving notice and ask them to record it.

4. 4

   Ask for the cancellation in writing before you leave, with the exact end date and the final payment date on it.

5. 5

   Follow it up with an email to info@virginactive.co.uk repeating the date you gave notice, so there is a written trail either way.

• • The in-club route on its own leaves you no record. The written follow-up is what makes the notice date provable.
• • Virgin Active's app FAQ lists what the Profile section can do — update contact and address details, change password, change home club, upgrade, freeze, guest passes, notifications, rewards tier — and cancelling is explicitly not on that list.

Source: virginactive.co.uk — the provider's own documentation for these steps.

1. 1

   Find your joining paperwork and identify the Initial Commitment Period — Virgin Active's published offer terms describe a 12-month minimum commitment on eligible memberships.

2. 2

   Check whether a free or discounted joining period was included, since those terms say such a period still "form[s] part of your Initial Commitment Period (as set out in your membership contract)".

3. 3

   Ask Virgin Active — in club, on 020 8167 6480 or by email — what ending the contract early would cost, and on what grounds an early exit is allowed under your specific agreement.

4. 4

   If you joined very recently, ask about the "applicable 14-day cooling-off period" the offer terms refer to.

5. 5

   Get whatever you are told in writing before you agree to anything.

• • Any merchandise credit you were given on joining is clawed back on an early exit — the offer terms say "the amount used will be deducted from any membership fee refund if you end your membership early".

Source: virginactive.co.uk — the provider's own documentation for these steps.