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Verified from official source

How to cancel Self

Self closes Credit Builder Accounts by phone, not in the app. Call 877-883-0999 and choose option 1, verify your account, then choose option 4 to close it. Self says the account should close within 24 hours and the action cannot be undone. Log in first to check your payout settings.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

Close the Credit Builder Account through Self's automated phone system If you only want to stop the next payment, not close the account

Fast answer

Where to start with Self

Open official help

Can you cancel online?: no
Where to start: Self's automated phone system: 877-883-0999, option 1
Apple or Google billed?: Not commonly documented
Keeps access until: Self says the account should close within 24 hours of the request, and that this action cannot be undone once initiated.
Contract / fees: The Credit Builder Account is a credit-builder loan with a set term. Self documents a possible early withdrawal fee of less than $1, depending on the size of the account, or if the account closes early without being paid off in full.
Verified on: 2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

Close the Credit Builder Account through Self's automated phone system

1
Call 877-883-0999 and choose option 1.
2
If you are calling from a number that is not on file with Self, verify your identity first.
3
Verify your account information when the system prompts you.
4
Once the system locates your account, choose option 4 to close your account.
5
Follow the prompts to hear the reporting and payout information.

• Self says the account should close within 24 hours and that this action cannot be undone once initiated.
• Self tells you to log in to your Self account to review your payout method and settings, and to disable Platinum Protection separately if you have it enabled.
• Self's disclaimer: any payments submitted, including administration fees where applicable, before you cancel will not be cancelled by closing the account and will still process.

Source: support.self.inc — the provider's own documentation for these steps.

If you only want to stop the next payment, not close the account

1
Log in to your Self account.
2
Go to your recent payment activity.
3
Click on the scheduled payment you want to stop.
4
Follow the steps to cancel it — Self allows this up until 11:59pm CT on the day before the payment is due to be processed.

• This stops one scheduled payment only; it does not close the Credit Builder Account or trigger a payout.

Source: support.self.inc — the provider's own documentation for these steps.

Common problems

Only official-source troubleshooting notes are included here.

The automated phone system won't offer the cancel option.

Self says that if you call from a number that is not on file with your account, you have to verify your identity before the cancel option is offered. Call from the number on your Self account, or complete the identity check when prompted.

You closed the account but Platinum Protection is still active.

Self states that if you have Platinum Protection enabled you need to log in and disable it separately — closing the Credit Builder Account does not turn it off.

A payment was taken after you called to close.

Self's disclaimer says any payments submitted, including administration fees where applicable, before you cancel are not cancelled by closing the account and will still process. To stop a scheduled payment, cancel it in your payment activity before 11:59pm CT the day before it processes.

Your payout hasn't arrived.

Self says payouts should arrive in 5-10 business days for ACH or debit, though that timeline may vary, and that checks take additional processing time. Log in to your Self account to track your payout and adjust your payout options.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Self says the Credit Builder Account should close within 24 hours, and that the action cannot be undone once initiated.
Self tells you to log in to your Self account to track your payout and adjust your payout options.
Your payout equals what you paid in, less interest, any one-time admin fee, other fees such as late or returned payment fees, and the Self Visa Credit Card security deposit if you have the card.
Payouts should arrive in 5–10 business days by ACH or debit; checks take additional processing time.
If you keep the Self Visa Credit Card, the money securing your credit limit stays held by Self in a security deposit account.

Refund notes

Closing is not a refund. Self says any payments submitted before you cancel, including administration fees where applicable, will still process. Your payout is the total you paid in minus interest, any one-time admin fee, other fees such as late or returned payment fees, and the Self Visa Credit Card security deposit if you hold the card. Self says payouts should arrive in 5–10 business days by ACH or debit, and that checks take additional processing time.

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FAQ

Can I cancel my Self Credit Builder Account in the app?

No. Self's help centre documents one route: its automated phone system. Call 877-883-0999, choose option 1, verify your account, then choose option 4 to close it. You should still log in first to review your payout method and settings.

What number do I call to close my Self Credit Builder Account?

877-883-0999. Choose option 1, then verify your account information; once the system finds your account, choose option 4 to close it. If you call from a number that is not on file with Self, you will have to verify your identity before the cancel option is offered.

Is there a fee for closing my Self account early?

Self says there may be an early withdrawal fee of less than $1, depending on the size of your Credit Builder Account, or if your account closes early without being paid off in full. Payments already submitted before you cancel still process.

How much is my Self Credit Builder payout when I close the account?

Self says your payout is the total amount you paid in, minus interest, minus any one-time admin fee you paid to open the account, minus other fees such as late or returned payment fees, and minus the Self Visa Credit Card security deposit if you have the card. Payouts should arrive in 5–10 business days by ACH or debit.

Can I keep the Self Visa Credit Card if I close my Credit Builder Account?

Yes. Self says you can keep the Self Visa Credit Card open after closing the Credit Builder Account. Because the card is secured, the money from the Credit Builder Account that secures your credit limit continues to be held by Self in a security deposit account.

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