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How to cancel Scentbird

Scentbird's only self-serve cancel path is the mobile app: Account, then Manage Subscription, then Cancel Subscription. Without the app you must contact the Customer Experience team through the Help Center or support@scentbird.com. Cancel at least one day before your billing date; 3-, 6- and 12-month prepaid plans cannot be cancelled mid-term.

Menus and labels can change. If the steps below don’t match what you see, use the official help link on this page.

How are you billed?

If you have the Scentbird mobile app If you are not using the mobile app, or you are on a multi-month plan

Fast answer

Where to start with Scentbird

Open official help

Can you cancel online?: depends
Where to start: Scentbird mobile app > Account > Manage Subscription > Cancel Subscription
Apple or Google billed?: Not commonly documented
Keeps access until: Scentbird says termination does not take effect until the end of the current term of your subscription, and that if you cancel after your billing date your current order is still processed.
Notice period: 1 days
Contract / fees: 3-, 6- and 12-month term plans are prepaid for the full length upfront and cannot be cancelled mid-term. Scentbird says cancellation of such a plan does not take effect until the end of the applicable term, you will not receive a refund, and you continue to receive shipments through the end of the prepaid term.
Verified on: 2026-08-28

Step-by-step cancellation

These steps only appear when the flow was verified against an official provider or platform source.

If you have the Scentbird mobile app

1
Sign in to the Scentbird mobile app.
2
Go to Account.
3
Tap Manage Subscription.
4
Tap Cancel Subscription and follow the prompts.
5
Cancel at least one day before your next billing date to avoid being charged.
6
Watch for the confirmation email Scentbird sends once the cancellation completes.

• Scentbird says all of its subscription plans automatically renew, with the exception of gift subscriptions.
• Scentbird says your next billing date can be found by logging in to your Scentbird account; the help article links straight there rather than naming a menu path.

Source: scentbird.kustomer.help — the provider's own documentation for these steps.

If you are not using the mobile app, or you are on a multi-month plan

1
Contact Scentbird's Customer Experience team through the contact form its help article links to (https://scentbird.kustomer.help/contact/contact-us-rJWrCgia1e), or email support@scentbird.com, which its Terms of Service name for this.
2
Say clearly that you want to cancel your subscription (or, for a term plan, to stop automatic renewal or downgrade back to month-to-month).
3
Include the email address on your account so they can find your subscription.
4
Send the request at least one day before your billing date — Scentbird's terms say it uses reasonable efforts to process termination requests within seven business days.
5
Keep the confirmation email as proof of cancellation.

• Scentbird's help article says plainly: 'If you're not using the mobile app, please contact us for help canceling.'
• For 3-, 6- or 12-month term plans, Scentbird says the plan cannot be cancelled mid-term but its team can stop automatic renewal or downgrade you back to a month-to-month plan.

Source: scentbird.kustomer.help — the provider's own documentation for these steps.

Common problems

Only official-source troubleshooting notes are included here.

You cannot find a cancel button on the Scentbird website.

That matches Scentbird's own documentation — the Cancel Subscription control is documented for the mobile app only. Use the Help Center at scentbird.kustomer.help or email support@scentbird.com and ask the Customer Experience team to cancel for you.

You were billed again while your cancellation request was pending.

Scentbird allows itself up to seven business days to process a termination request, and its cutoff is one day before your billing date. If the order has not yet been processed, Scentbird says a refund will be offered; raise it with the Customer Experience team with your confirmation email.

You are locked into a multi-month plan you no longer want.

Scentbird will not cancel a 3-, 6- or 12-month plan mid-term. Ask the Customer Experience team to stop the automatic renewal or downgrade you back to a month-to-month plan, so the commitment ends when the prepaid term does.

What happens after you cancel?

Post-cancellation details like access, downgrade behavior, and refund caveats are shown only when the provider documents them.

Your subscription stops automatically renewing and Scentbird emails you a cancellation confirmation.
If you cancelled after your billing date, you won't be charged again but your current order is still processed and shipped.
On a prepaid multi-month plan, shipments continue through the end of the term you already paid for.
Scentbird's terms say it uses reasonable efforts to process subscription termination requests within seven business days of receiving them.

Refund notes

Scentbird says you will be offered a refund if your subscription order has not yet been processed; once the order is processed it ships and you keep it.
For prepaid 3-, 6- and 12-month plans, Scentbird states you will not receive a refund but will continue to receive shipments through the end of your prepaid term.

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FAQ

Can I cancel Scentbird on the website, or only in the app?

Scentbird documents the self-serve path only for its mobile app — Account, then Manage Subscription, then Cancel Subscription. Its help article says that if you are not using the mobile app, you need to contact Scentbird for help cancelling, via the Help Center or support@scentbird.com.

When should I cancel Scentbird to avoid the next charge?

At least one day before your next billing date, which you can find by logging in and opening Manage Subscription. Scentbird says that if you cancel after your billing date you won't be charged again, but the current order will still be processed and shipped.

Can I cancel a 3-, 6- or 12-month Scentbird plan early?

No. Scentbird states that 3-, 6- or 12-month term plans cannot be cancelled mid-term. Cancellation takes effect at the end of the applicable term, no refund is given, and you continue receiving shipments through the end of the prepaid period. Its team can stop the automatic renewal or downgrade you to month-to-month.

Will Scentbird refund the order I was just charged for?

Scentbird's terms say you will be offered a refund if your subscription order has not yet been processed. Once processing has begun the order ships to you instead. Prepaid multi-month plans are explicitly non-refundable.

How long does Scentbird take to process a cancellation request?

Scentbird's terms say it will use reasonable efforts to process subscription termination requests within seven business days of receiving your request, and that the termination itself does not take effect until the end of your current subscription term.

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